Your drains and sewers
If you think there is a blockage or if your property has been flooded by our public sewer, we're here to help you 24 hours a day.
Call us
Please call us on 0845 9200 800 and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
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- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 898.
- Available 24 hours a day.
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Email us
For non-urgent queries, you can send us an email using our online form:
We will respond to your email within ten working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill
) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
You can also get in touch with us about:
Need a plumber?
Our 'Water Regulations' approved plumbers are here to help - whether it's a burst pipe, a dripping tap or a new plumbing system.
Home emergency cover
We've teamed up with HomeServe to provide you with comprehensive plumbing and drainage protection at a great price.
