Email this page

Thank you

Your email has been sent

  • Skip to content
Home
  • Careers
  • About us
    • Our business
    • Our strategies and plans
    • Investing in our network
    • Looking after our environment
    • Corporate responsibility and sustainability
    • Community
  • Contact us
  • Household
  • Business
  • Builders and developers
  • Home
  • Your account
    • Billing and payment
    • Moving home
    • Water meters
    • Your water
    • Customer offers
    Most popular
    Pay your bill online
    Set up a Direct Debit
    Understand your bill
  • Help and advice
    • Pipes, bursts and leaks
    • No water/low pressure
    • Flooding advice
    • Drains and sewers
    • Customer commitment
    • Home improvements
    Most popular
    Report a leak
    Flooding advice
    Water quality
  • Save water
    • Save water at home
    • Water-saving freebies
    • Save water at work
    • Save water at school
    • Water efficiency campaigns
    Most popular
    Order freebies
    Request a water meter

Help and advice

  • Pipes, bursts and leaks
  • No water/low pressure
  • Flooding advice
  • Drains and sewers
  • Customer commitment
    • Our commitment to you
    • If you're unhappy with our service
    • Codes of practice
    • Extra care services
    • Helpful literature
  • Home improvements

Ask us a question:

  • Help and advice
  • Customer commitment
  • Helpful literature

Helpful literature

Last reviewed: 11.2.2013 - 9.53am

Post this page to Facebook Post this page to Twitter Share this page Email this page Print this page

We've listed the latest versions of our most popular leaflets and information booklets for you to download below.

  • Charges and tariffs
      • Business assessed charges 2013-14 (0.07Mb)
      • Business assessed charges 2012-13 (0.07Mb)
      • Charges Scheme detailed booklet 2013-14 (0.22Mb)
      • Charges Scheme detailed booklet 2012-13 (0.27Mb)
      • Charges Scheme summary booklet 2013-14 (0.17Mb)
      • Charges Scheme summary booklet 2012-13 (0.16Mb)
      • Infrastructure charges 2013-14 (0.06Mb)
      • Infrastructure charges 2012-13 (0.07Mb)
      • Metered charges 2013-14 (0.12Mb)
      • Metered charges 2012-13 (0.07Mb)
      • Unmetered charges 2013-14 (0.08Mb)
      • Unmetered charges 2012-13 (0.11Mb)
      • Network charges 2013-14 (0.07Mb)
      • Network charges 2012-13 (0.07Mb)
      • Sundry charges 2013-14 (0.05Mb) 
      • Sundry charges 2012-13 (0.07Mb)
      • Trade effluent charges 2013-14 (0.07Mb)
      • Trade effluent charges 2012-13 (0.08Mb)
      • WaterSure charges 2013-14 (0.06Mb) 
      • WaterSure charges 2012-13 (0.08Mb)
  • Developers and builders
    • For a full list of services we offer to builders and developers, visit our Developer Services section.

      • Pre-development enquiry form (0.14Mb)
  • Extra care services
    • For full details of how we can help customers who need additional assistance, visit our extra care services pages.

      • Beware of bogus callers (0.12Mb)
      • Services for customers requiring additional assistance (0.14Mb)
      • Special needs request form (0.09Mb)
  • Our sewers and your drains
      • Private sewer transfer leaflet
      • Bin it don't block it campaign leaflet
  • Your water supply
      • Providing the essential service (0.64Mb) 
      • Important information about your meter installation (1.45Mb)
      • Important information for customers who cannot have a meter (0.63Mb)
      • Lead fact pack (0.6Mb)
      • Looking after water in your home - consumer guide (1.8Mb)
  • Our codes of practice
      • Customer code of practice for household customers (0.35Mb)
      • How to get help if you can't pay your bill (0.14Mb) 
      • Our quality promise - information about our complaints procedure (0.11Mb)
      • Pipelaying powers on private land (0.81Mb)
  • Our promises to you - Customer Guarantee Scheme
      • Customer Guarantee Scheme summary (0.12Mb)
      • Customer Guarantee Scheme (0.12Mb)
Helpful literature
We provide the essential service at the
heart of daily life, health and enjoyment.
© 2001 - 2013 Thames Water Utilities Limited. All rights reserved.
Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB.
Company number: 2366661 Registered in England and Wales
  • Your account
  • Help and advice
  • Save water
  • About us
  • Contact us
  • Media
  • Careers
  • Accessibility
  • Site help
  • Cookies
  • Legal
  • Privacy
  • Sitemap
  • Language support
  • Helpful literature
Tweet us