• Business assessed charges 2013-14 (0.07Mb)
• Business assessed charges 2012-13 (0.07Mb)
• Charges Scheme detailed booklet 2013-14 (0.22Mb)
• Charges Scheme detailed booklet 2012-13 (0.27Mb)
• Charges Scheme summary booklet 2013-14 (0.17Mb)
• Charges Scheme summary booklet 2012-13 (0.16Mb)
• Infrastructure charges 2013-14 (0.06Mb)
• Infrastructure charges 2012-13 (0.07Mb)
• Metered charges 2013-14 (0.12Mb)
• Metered charges 2012-13 (0.07Mb)
• Unmetered charges 2013-14 (0.08Mb)
• Unmetered charges 2012-13 (0.11Mb)
• Network charges 2013-14 (0.07Mb)
• Network charges 2012-13 (0.07Mb)
• Sundry charges 2013-14 (0.05Mb) 
• Sundry charges 2012-13 (0.07Mb)
• Trade effluent charges 2013-14 (0.07Mb)
• Trade effluent charges 2012-13 (0.08Mb)
• WaterSure charges 2013-14 (0.06Mb) 
• WaterSure charges 2012-13 (0.08Mb)

For a full list of services we offer to builders and developers, visit our Developer Services section.

• Pre-development enquiry form (0.14Mb)

For full details of how we can help customers who need additional assistance, visit our extra care services pages.

• Beware of bogus callers (0.12Mb)
• Services for customers requiring additional assistance (0.14Mb)
• Special needs request form (0.09Mb)

• Private sewer transfer leaflet
• Bin it don't block it campaign leaflet

• Providing the essential service (0.64Mb) 
• Important information about your meter installation (1.45Mb)
• Important information for customers who cannot have a meter (0.63Mb)
• Lead fact pack (0.6Mb)
• Looking after water in your home - consumer guide (1.8Mb)

• Customer code of practice for household customers (0.35Mb)
• How to get help if you can't pay your bill (0.14Mb) 
• Our quality promise - information about our complaints procedure (0.11Mb)
• Pipelaying powers on private land (0.81Mb)

• Customer Guarantee Scheme summary (0.12Mb)
• Customer Guarantee Scheme (0.12Mb)