Report a leak or burst pipe
Last reviewed: 8.1.2013 - 11.01am
If you see a leak or burst, don't assume we know about it - please let us know so we can get on with fixing it.
Report a leak online
Just click the button below to tell us about a clean water leak or burst pipe.
- Before using this form, please consider the following:
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- If the leak is coming from inside your property, it may be your responsibility. Please use our list of approved plumbers to help you.
- If the leak is outside your property, but still on your land, we can help you fix it. How we can help if you have a leak.
- If the leak is not clean water, for example, a sewer blockage or flooding, please contact us so we can help you as soon as we can.
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Tweet a leak
You can also report leaks and bursts using Twitter. Just send a tweet with the location to @thameswater or use #tweetaleak.
If you are able to include a photo of the leak or burst in your tweet please do so, as this will help us prioritise the repair.
Report a leak by phone
Call our 24-hour freephone* leakline on 0800 714 614.
* Calls are free from landlines. Mobile charges may vary.
In your area
Get the latest information on major repairs, reported leaks and planned work across our network.
