If you see a leak or burst, don't assume we know about it - please let us know so we can get on with fixing it.
Report a leak online
Just click the button below to tell us about a clean water leak or burst pipe.
Before using this form, please consider the following:
- If the leak is coming from inside your property, it may be your responsibility. Please use our list of approved plumbers to help you.
- If the leak is outside your property, but still on your land, we can help you fix it. How we can help if you have a leak.
- If the leak is not clean water, for example, a sewer blockage or flooding, please contact us so we can help you as soon as we can.
Other ways to report a leak
- Tweet us
To report a leak on Twitter, just send a tweet with the location to @thameswater or use #tweetaleak.
If you are able to include a photo of the leak or burst in your tweet please do so, as this will help us prioritise the repair.
- Call us
Call our 24-hour freephone* leakline on 0800 714 614.
* 0800 numbers are free to call from UK landlines, but may be chargeable from mobiles. Rates vary depending on your network and call plan.