Here to help

If you have specific requirements, please let us know so we can be as helpful as possible.

Browse our range of extra care services below. Don’t forget to get in touch with your other utility providers too - for example gas and electricity - to let them know what you need.

• Sight problems

  We offer a number of free services for customers who have sight problems, so please let us know if you would like extra help and we will include you in our Special Assistance Register.

• Deaf or hard of hearing

  Please let us know if you are deaf or hard of hearing, and what your preferred method of keeping in touch is.

• Wheelchair users or mobility concerns

  If you have a mobility or sight problems and may need extra help to get water from a tanker or standpipe, please let us know so we can include you in our Special Assistance Register.

• Using a dialysis machine at home

  Please tell us if a member of your household uses a dialysis machine at home.

• Bogus callers

  Join our doorstep password scheme and stay safe from bogus callers.

• WaterSure tariff

  Find out if you qualify for help paying your metered bill.

• Foreign language support

  Information on how to contact us if you need an interpreter.