New legislation came into effect on 26 May 2011 that changed the rules on cookie use by websites.†
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at www.allaboutcookies.org.
When you use our website we may analyse basic information about your activity within our website.
This information will provide us with general information about the users of our website, providing us a better understanding of user requirements. We will not attempt to attribute such traffic information to anything that is personally identifiable.
Additionally, information relating to the Internet Protocol (IP) address, browser and operating system may be observed.
The cookies we use
The table below explains the cookies we use and why.
|These cookies are used to collect information in an anonymous form about how people use the website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. This allows us to make sure the website is meeting your needs and help us understand what we could improve.||Click here for an overview of privacy at Google|
|WebTrends||WT_FPC||This cookie is used to improve the accuracy of a statistical program called WebTrends. The programme builds up a profile of your website usage. We use this information to help understand common surfing patterns to ensure that content is tailored to meet what users want and need. This helps us to give the best possible user experience. WebTrends cookies do not contain any personal information and help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.||Click here for the Webtrends privacy statement|
|These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve.|
|Store anonymous information about the user:a random UID (to count them as unique), track visits and survey views.|
|Thames Water||TWHC||This cookie is used to remember whether you want to see our website in high contrast mode for better accessibility.|
|Thames Water||sIFRFetch||This cookie enables us to change the fonts on our website to match our corporate font found on all our literature.|
|Thames Water||TWSC||This cookie enables us to remember whether you have completed our careers survey.|
What happens if I donít want to accept your cookies?
If you donít wish to accept our cookies you can still continue to use our website but it means we wonít be able to use your visit to help us improve your experience.
How do I delete cookies?
You can also clear our cookies using the button below.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.