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We aim to read your meter every six months where possible. If we can’t do this, we’ll bill you on an estimated reading which will be based on your previous water usage or you can submit your meter reading.
The majority of water meters are usually fitted outside near your outside stop valve. Look for a small metal or plastic cover in your driveway, garden or nearby footpath. The majority of meters fitted indoors can usually be found under the kitchen sink by your inside stop valve.
If you need any help locating your meter or if your meter is difficult to access, for example – if it is in the road or the cover is too heavy, please contact us and we’ll come and do this for you.
You can submit your meter reading online at any time.
If you need help with submitting your reading, watch our short how-to guide on finding and reading your water meter: