Please contact us. We also have a leaflet which explains how we can help if you are having problems paying your water bill.

It outlines our range of payment options so that you can pay your bill in manageable amounts and what will happen if you are unable to pay.

• How to get help if you can't pay your bill (0.14Mb) 

We have three schemes available for customers who are in financial hardship and are unable to pay their bill. You can find out more about these schemes by clicking on the links at the bottom of this page.

However, in the first instance, please see if you could benefit from spreading the cost of your bill, or seeking independent advice:

Pay by instalments

You can spread the cost of your bill by paying in instalments with the flexibility of choosing your payment date. In addition, we may be able to agree weekly or fortnightly payments.

Set up a Direct Debit

Set up a payment plan

Seek independent advice

Organisations such as Citizens Advice Bureau, Consumer Credit Counselling Service and the National Debtline can provide you with free, independent advice.