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Last reviewed: 16.6.2014 - 2.47pm
Struggling to pay your bill? Follow our steps below to get the help you need.
If you are having difficulty paying your bill, please let us know as soon as possible as we may be able to help.
Please call us on 0800 980 8800 and one of our team will be here to help.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 366 011
You can also read our leaflet, which explains how we can help if you are having problems paying your water bill.
Installing a water meter is free, and gives you more control over your bills as you only pay for what you use.
You can spread the cost of your bill by paying in instalments with the flexibility of choosing your payment date. We may also be able to agree weekly or fortnightly payments.
You may be eligible for one of four schemes available for customers who are in financial hardship and are unable to pay their bill:
Run in partnership with the Department for Work and Pensions. For customers on Income Support, Income based Job Seekers Allowance, Pension Credit and Employment Support Allowance.
For customers already on a water meter. If anyone in your household receives a specific state benefit and has a large family of three or more children, or a medical condition that requires the use of extra water.
Coming soon. If you're on means tested state benefits and your water bill makes up more than 3% of your household income, you may qualify for help with your bill.
Customer Assistance Fund
Our customer assistance fund helps customers who are experiencing financial hardship and are in debt with us.