We may be able to offer you financial assistance with your metered bill if anyone in your household receives a specific state benefit and has a large family of three or more children, or a medical condition that requires the use of extra water.
Do I qualify?
If you can answer yes to the following questions, you could qualify for help with your metered water bills.
To qualify, you should answer either question 4 or question 5.
If the answer to any question is no, you do not qualify for help.
|1. Are your water bills based on meter readings?||Yes|
|2. If you have a garden, do you use only a hand-held appliance to water it?||Yes|
|3. Are any of the following benefits / tax credits paid to you or someone else in your household as at 1 April 2013?
Now answer either Q4 or Q5
|4. Is the person who receives benefits / tax credits responsible for three or more children under 19?
|5. Does the person who receives benefits/tax credits (or any other permanent resident) suffer from and receive treatment for one of the following medical conditions?
Think you qualify?
Please download and complete the application form and it return to:
PO Box 508
You can also call our dedicated line on 0800 009 3652.
Our lines are open from 9am to 5pm on Monday to Friday and closed weekends and Bank Holidays.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 6899.
- Available 8am to 5pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
0800 numbers are free to call from UK landlines, but may be chargeable from mobiles. Rates vary depending on your network and call plan.