WaterSure is just one of the ways we can help make things easier, by capping qualifying customersí bills.
It is available for all our household customers who have a water meter and meet certain criteria.
If you do qualify, WaterSure will cap your annual bill at £368 so you wonít have to pay more than that, no matter how much water you have to use. This figure is made up of £197 for your water and £171 for your wastewater services.
If your water use during the year does not go past £368 in charges, you will only be charged for the lower amount of what youíve used.
Do I qualify?
If you can answer yes to the following questions, you could qualify for help with your metered water bills.
To qualify, you should answer either question 4 or question 5.
If the answer to any question is no, you do not qualify for help.
|1. Are your water bills based on meter readings?||Yes|
|2. If you have a garden, do you use only a hand-held appliance to water it?||Yes|
|3. Are any of the following benefits / tax credits paid to you or someone else in your household as at 1 April 2013?
Now answer either Q4 or Q5
|4. Is the person who receives benefits / tax credits responsible for three or more children under 19?
|5. Does the person who receives benefits/tax credits (or any other permanent resident) suffer from and receive treatment for one of the following medical conditions?
Think you qualify?
Please download and complete the application form and it return to:
PO Box 508
You can also call our dedicated helpline on 0800 009 3652.
Our lines are open from 9am to 5pm on Monday to Friday and closed weekends and Bank Holidays.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers arenít accepted via this number: 0800 316 6899.
- Available 8am to 5pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
0800 numbers are free to call from UK landlines, but may be chargeable from mobiles. Rates vary depending on your network and call plan.
If you donít qualify
If you donít qualify for WaterSure there are lots of other ways we can help you: