Closing your account
Last reviewed: 26.2.2013 - 12.56pm
You can tell us all about your move out of our supply area by completing our online form.
When closing your account with us, you will need to provide:
- Your ten-digit account number (printed at the top of your bill)
- Your new address
- The date you are moving out
- The meter reading of your property (if the property is metered)
- Your contact details
Before you move out
If your property is metered, please provide a water meter reading on the day that you move out. Once we have all the details of your move, we will send you a closing bill statement within six working days.
You can give us your meter reading in our moving home form, at the same time as letting us know the forwarding address for your final bill.
If you still need any further help closing your account, please contact us.
Ways to pay your bill
To make paying your bill as convenient as possible, we have a range of payment options for you to choose from.
Submit your meter reading
It's easy to submit your water meter reading - you can do it online, by text or by phone.
Find and read your water meter
We've made a short video to show you how to find and read your water meter.
