Report a leak or burst pipe

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If you see a leak or burst, don't assume we know about it - please let us know so we can get on with fixing it.

Report a leak online

Just click the button below to tell us about a clean water leak or burst pipe.

Before using this form, please consider the following:

  • If the leak is coming from inside your property, it may be your responsibility. Please use our list of approved plumbers to help you.
  • If the leak is outside your property, but still on your land, we might be able to help you fix it. Find out more.
  • If the leak is not clean water, for example, a sewer blockage or flooding, please contact us immediately.

Report a leak

Other ways to report a leak

To report a leak on Twitter, just send a tweet with the location to @thameswater or use #tweetaleak.

If you are able to include a photo of the leak or burst in your tweet please do so, as this will help us prioritise the repair.

To report a leak on Facebook, just send us a message with the location:

Call our 24-hour freephone leakline on 0800 714 614.

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