Using a dialysis machine at home

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We maintain a list of high-priority customers who use a dialysis machine at home.

If you are on our home dialysis priority list, we give you a longer notification period before we turn off your water supply during planned work.

During emergencies you will also receive additional support and advice. 

Register with us

If a member of your household uses a dialysis machine at home and you have not yet informed us, please let us know.

Contact us

  • Email: ecs@thameswater.co.uk
  • Phone: 0800 009 3652 (Our lines are open from 9am to 5pm, Monday to Friday and are closed on weekends and Bank Holidays)
  • Textphone: 0800 316 6899
  • TextRelay: 18001 0800 980 8800
  • Fax: 01793 424046

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