Services for customers who use a wheelchair or have mobility concerns

Last reviewed:

We aim to provide you with a constant supply of water 24 hours a day, every day of the year.

Occasionally, however, there may be an interruption to your supply, such as when a pipe bursts or we have to turn the water off to fix a leak.

Priority Services Register

If you have mobility or sight problems, you may need extra help to get water from a tanker or standpipe. Contact us and we can include you in our Priority Services Register.

Contact us

  • Email: ecs@thameswater.co.uk
  • Phone: 0800 009 3652 (Our lines are open from 9am to 5pm, Monday to Friday and are closed on weekends and Bank Holidays)
  • Textphone: 0800 316 6899
  • TextRelay: 18001 0800 980 8800
  • Fax: 01793 424046

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