The property owner is responsible for the repair and maintenance of the wastewater facilities and pipework, within the home and up to the point where the pipework meets the public sewer.
If you rent the property then you should also contact the landlord who may be the local council, housing association or a private landlord.
If you think there is a problem, get in touch so we can investigate and advise you appropriately.
Please call our 24-hour Customer Centre on 0800 3169 800.
0800 numbers are free to call from UK landlines, but may be chargeable from mobiles. Rates vary depending on your network and call plan.
Textphone service for the deaf or hard of hearing
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 3169 898.