General enquiries and feedback

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If your enquiry is about your bill or your account with us, we'll reply within five working days. For any other query, we'll get back to you in no more than ten working days.

If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away.

To complete this form you will need to provide:
  • Your Thames Water account number (printed at the top of your bill)
  • Your full name, contact number, email address and account address

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Your name

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If this relates to a previous enquiry, and you were given a reference number, please provide it below.