If your enquiry is about your bill or your account with us, we'll reply within five working days. For any other query, we'll get back to you in no more than ten working days.
If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away.
Find out what information you need to complete this form
- Your Thames Water account number (printed at the top of your bill)
- Your full name, contact number, email address and account address
All fields marked with required must be completed before submitting this form
This is a one-page form