Your rights

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If you provide us with sensitive personal information, you consent to the processing of this information for the purposes which you have provided it.

You can request a copy of the information that we hold about you at any time by contacting us at the address below. The provision of this information may be subject to the payment of a fee (currently £10).

You have the right to ask us not to process your personal data for marketing purposes. We will usually seek your consent if we intend to use your data for such purposes and you can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the address below.

Please let us know if the personal data that we hold about you needs to be updated by emailing us using our online form.

Email us

Communicating with us

If you contact us by email, or provide your email address for us to contact you, we may use the details provided to contact you about anything to do with your query, or managing your account.

If you no longer wish us to contact you by email, please let us know and, if necessary, provide alternative contact details.

If you contact us by telephone, your call may be recorded for training and service-related purposes.

Communicating with you

From time to time we, and other companies in the Thames Group, may tell you about water-related goods or services that we believe may be of benefit to you.

When we contact you for this purpose we will give you an opportunity to opt-out from receiving such communications in future if you so wish.

We may share your information with carefully selected partners, to introduce you to water related news, goods and services (by post, phone, email, SMS) that we think you'll find interesting. If you don't wish to be contacted for this purpose, please let us know by emailing us at

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