Application to WaterSure Plus

WaterSure Plus is designed to help customers on low incomes to pay their bill and is part of our affordability commitment.

Housing benefitTab1

Your eligibility

Step 1

To be eligible for WaterSure Plus, your water bills need to make up at least 3% of your net household income. Find out if you're likely to qualify:
Based on what you've told us, it's unlikely you will be eligible for WaterSure Plus. You may continue with the form if you wish to provide additional details.
Based on what you've told us, you should be eligible for WaterSure Plus. Please continue with the form.

All income received by everyone in the property after tax, National Insurance, housing costs, council tax benefit, disability living allowance, personal independence payment and attendance allowance have been taken away.

Step 2

Income-related Employment and Support Allowance or Income Support
Income-based Jobseeker's Allowance
Child Tax Credit (excluding families in receipt of the family element only)

Do you have a<a style="color:#4d8504" href="#" title="All income received by everyone in the property before any tax, National Insurance or housing costs are taken away."> gross household income</a> of less than £16,105 and someone living in your property who is

62 years of age or older
Or with parental responsibility for a child less than five years of age.
Or registered disabled.

. Or with parental responsibility for a child less than five years of age.

Sorry
Based on the information you have provided, you are not eligible for WaterSure Plus. Please contact us on 0800 980 8800 so we can discuss other ways to help pay your bill.

All income received by everyone in the property before any tax, National Insurance or housing costs are taken away.

Someone who receives a mobility or disability benefit or has a current blue badge.

$Next1$

Tab 2

Applicant details

Please provide the details of the person applying for WaterSure Plus. This can be the property owner or someone acting on their behalf.

Your account number can be found at the top of your bill.

Applicant contact details

Please provide a contact telephone number (including the area code) and a valid email address.

Applicant address details

Please provide the applicant's mailing address.

Benefits or tax credits

If you or no one living in your household receives any benefits or tax credits, please continue onto the next step. Otherwise, please continue with this question
Please tick the benefits or tax credits that are received:

$next2$

Tab3

About your Finances

We need these details to be able to process your application.*

You must not leave any information out deliberately as this could affect your application. The information you provide must be accurate. Please use the comment boxes to provide extra information where you need to and select the appropriate weekly, fortnightly, monthly or yearly frequency that you receive this income. (Please ensure you include all household income and complete all the boxes that are appropriate).

*You do not need to complete this section if you are an advice worker applying on behalf of a customer and you are confirming you have seen evidence of their entitlement to the WaterSure Plus tariff.

Housing costs

Disposable income

Other income

Benefits/tax credits

$next3$

Tab4

Declaration Statements

If your circumstances change, and it may affect your application, you will tell us straight away. you authorise your benefit providers to give us any relevant information to confirm the details you've supplied.

If you pay your charges via a third party, you give permission to pass on the details provided so that a reduction can also be made to your charges under the WaterSure Plus tariff.

You understand that if you have deliberately given us misleading information, you could be committing a criminal offence and could be prosecuted.

$next4$

Tab5