Request a replacement Thames Water payment card

Please use this form to request a replacement card to pay an existing plan at any Payzone or PayPoint store. For example, because you’ve lost your original card. If you want to set up a new plan, go to this form. To amend an existing plan, use this form. If you're moving home, let us know.

When filling in this form in, please don't use the back button on your browser as you could lose what you've entered. If you move to another page, just use the links on the left.