Submit your meter reading

Please use this form to provide us with a reading from your water meter.

Please be aware, if you have received a bill from us in the last 15 days, any reading you provide us now may not produce a new bill.

When reading your water meter, you only need to note the black numbers. Depending on the type of meter, it may have four or five black numbers. You do not need to note any numbers in red.

Watch our video on where to find your meter and how to read it.

    To complete this form you will need to provide your:
  • Thames Water account number (printed at the top of your bill)
  • Full name, contact number, email address and account address
  • Meter reading and the date you took the reading
  • If your property has more than one meter you will also need the meter serial numbers

Tab1

Your Thames Water account number

Your name

Your contact details

Please provide your telephone number including area code and email address.

Your account address

Please provide your Thames Water account address.

Meter reading

How to read your water meter
When reading your water meter, you only need to note the black numbers.

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Tab2

Before submitting this form, please confirm your details are correct by reviewing the information below.

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