Tell us your meter reading

Please use this form to provide us with a reading from your water meter.

Please also be aware that if you've received a bill from us in the last 15 days, any reading you provide for us now may not produce a new bill.

Thanks for telling us your meter reading(s).

We’ve got it, thanks!

We've received your payment and will apply this to your account within 5 working days.

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If you need more help, please call our friendly team on 0800 980 8800.

Sorry, we couldn’t process your payment

Try Again

Try Again

If you need more help, please call our friendly team on 0800 980 8800.

Payment processing error

We were not able to process your payment. Please contact us to discuss further.

Please enter your email address Sorry, please enter a valid email address We need your details in case we have to contact you about your account or the service we provide you. We'll also send a confirmation email at the end of this form. Please enter your mobile or landline number Please enter valid mobile or landline number We need your details in case we need to contact you about your account or the service we provide you.

How to read your water meter:

When reading your digital water meter, you only need the numbers before the decimal point.

When reading your analogue water meter, you only need the black numbers.

Please enter the date you read your meter Please enter the date you read your meter
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Sorry, that reading doesn't look right. Please check and try again.

Sorry, this meter reading doesn't look right. This isn’t a problem and you can use the Back button to amend it or continue to submit the meter read and if anything changes we'll be in touch.

Your meter read is valid, Please proceed.

Sorry, please select the reason for your reading.