The Thames Water Utilities Limited Board comprises of the Chairman, two Executive Director (the Chief Executive Officer and the Chief Financial Officer) and nine Non-Executive Directors, five of whom are independent.
Thames Water's Executive Team is responsible for the day-to-day running of the business and is made up of the Chairman, Chief Executive Officer (CEO), Chief Financial Officer (CFO) and seven functional directors.
The Board is accountable and responsible for the delivery of its business and is committed to being open and transparent in delivery of the highest standards of corporate governance.
The ownership of Thames Water and those group companies that connect Kemble Water Holdings Limited, our ultimate parent company, to the regulated company, Thames Water Utilities Limited.
The Thames Water Utilities Limited Board is made up of the Chairman, Chief Executive Officer (CEO), Chief Financial Officer (CFO) and nine Non-Executive Directors, five of whom are independent.
Between the Directors, there is a wealth of management and financial experience, together with extensive specialist knowledge of the water industry and other regulated utilities.
Both our Board and Ofwat consider five of the Directors to be Independent Non-Executives, forming the largest single group on the Board.
Chairman - Thames Water Utilities Limited
Appointed: December 2017
Appointed as Chairman: January 2018
Appointed as Interim Executive Chairman: May 2019
During his ten years as CEO of SSE plc, as part of a 21-year tenure at the energy company, Ian led transformational change, performance improvements and the development of renewables. He is currently Independent Chairman of energy services firm, John Wood Group plc, Chair of Nova Innovation Ltd and a Non-Executive Director of Aggreko plc. Through his company Dunelm Energy Limited, Ian advises and invests in start-up businesses.
He is the former Chairman and founder of the Scotland 2020 Climate Group and served as the President of the Energy Institute and Chairman of the renewable energy firm, Infinis. Ian is the founder of Scotland’s ‘Lights up Malawi’ campaign for Climate Justice and was recently appointed Honorary President of the Royal Zoological Society of Scotland.
Chief Executive Officer - Thames Water Utilities Limited
Appointed: September 2020
Multi-disciplinary executive with extensive water industry experience, strong operational leadership of large service-oriented workforces and track record of developing strategy and delivering transformational change.
Sarah joined Thames Water as Chief Executive Officer in September 2020. Previously, Sarah was on the Executive Committee at Severn Trent plc where she was appointed as Chief Customer Officer in 2014, leading the Consumer Retail, Wholesale Network Operations, Group Technology and Transformation divisions. She is also a Non-Executive Director of Lloyds Bank plc and Bank of Scotland plc.
Before Severn Trent, Sarah was the managing partner for Accenture’s digital business unit in the UK & Ireland delivering digital transformation programs to a range of large UK consumer-facing businesses and was a member of the Accenture UK & Ireland Executive Committee. Prior to Accenture, Sarah worked internationally in a number of roles including strategy, marketing and propositions for BT’s Global Services division, CEO of Datapoint, an Alchemy-backed company delivering customer relationship management (CRM) services throughout Europe, and senior vice president of eLoyalty, a global CRM and marketing consultancy. She was SVP of the European business, led the sales and operations activity in North America and ran eLoyalty Ventures L.L.C. working in Silicon Valley, Austin and New York.
Sarah graduated from the University of Kent with a first-class honours degree in Management Science and Computing (BSc Hons) and is married with five children.
Executive Director/Chief Financial Officer - Thames Water Utilities Limited
Appointed: March 2017
Brandon brings substantial financial leadership success to his role as Chief Financial Officer having spent three years of a ten-year tenure as Managing Director of Finance at regulated energy company, SSE Plc. While in post he led the execution of more than £7 billion of funding and initiated a finance transformation programme.
Deputy Chairman/Senior Independent Non-Executive Director
Appointed: February 2017
Nick brings a wealth of multi-sector finance and governance experience following ten years as Chairman of Ernst & Young as part of his 36-year career at one of the world’s largest accounting firms. He was also a member of the Global Executive Board. He is currently a Non-Executive Director of the Financial Reporting Council and Chairs the Private Equity Reporting Group of the British Venture Capital Association. He is also Chairman of the Board of trustees of the Vodafone Group Foundation.
This follows a long history of Non-Executive Director roles at global companies such as Vodafone Group, Alliance Boots GmbH and Royal Dutch Shell.
Appointed: November 2018
Catherine brings a wealth of commercial, operational, strategic and senior management experience having played a leadership role in Europe’s low-cost aviation sector for 20 years, with a focus on delivering outstanding customer service. She is the former Group Commercial Director of easyJet, where she was directly responsible for several major initiatives underpinning easyJet’s successful exponential growth.
She was also part of the start-up team for British Airways’ budget carrier Go Fly, as founding Head of Customer Services, and has ten years’ experience as a Non-Executive Director.
Appointed: September 2014
Ian brings extensive business and public sector insight to the Board. During a distinguished Ministerial career from 2001-2010 he held a number of positions, including Minister for Trade & Foreign Affairs, Minister of State for Climate Change and the Environment, Minister for Science, and Economic Secretary to the Treasury.
He spent five years as the Chairman of AIM listed OVCT2, a company which invested in a variety of renewable energy companies. He is also Chairman of Code Investing Ltd, a Senior Advisor to BAI Communications plc and has previously been a member of the UK Advisory Board of PwC.
Appointed: October 2018
Jill is currently Group HR Director of Centrica Plc after holding senior HR positions across the Centrica group. She has championed diversity and inclusion throughout her career and has focused on building a high performing environment and a great place to work. In her role at Centrica, she has led major culture change, cost reduction and reorganisation programmes, as well as achieving “Best Companies” and “Great Places to Work” awards.
Jill was awarded an MBE for her work with the Women’s Business Council, a group set up to advise ministers how to maximise women’s contribution to the future economic growth of the country.
Appointed: February 2019
David brings decades of experience leading capital investment and digital transformation projects. After an early career in highways and water supply, he worked on major infrastructure upgrades including the Docklands Light Railway and Jubilee Line Extension. He has held senior positions at London Underground, as well as being the UK representative for the European Rail Agency and a Non-Executive Director of the Rail Safety and Standards Board.
He was awarded a CBE for services to transport in London and has been the President of the Association of Project Management since 2015. Until March 2019 he was Managing Director, Digital Railway at Network Rail.
Appointed: July 2019
Paul brings extensive senior executive experience to the Board, most recently as CEO of Odeon and UCI Cinemas Group and, before that, CEO of Eir, Ireland’s leading telecommunications provider. He has held senior roles at well-known customer-focused companies such as Vodafone, where he was a member of the Group’s Executive Committee, as well as at Apple, Cable and Wireless, Coca-Cola, Mars and BT
Paul is an independent consultant and early stage investor in the media telecommunications and fintech sectors and a non-executive director of Arqiva Group - a leading provider of critical national infrastructure. He is a Doctor of the University of Bradford.
Appointed: July 2019
Represents the interests of investor, OMERS Infrastructure
Michael is currently Managing Director, Asset Management at OMERS Infrastructure, with a focus on Europe. His asset management experience currently focuses on regulated utilities and includes Scotia Gas Networks, Caruna and Ellevio.
Michael previously held the position of Group CEO of Ervia, with responsibility for Ireland’s National Gas Networks and its national Water Utility. Prior to that he was Group CEO of NTR Plc., an infrastructure investment company with a focus on renewable and sustainable infrastructure. He was also an Executive Director in ESB, Irelands national electricity utility, where he held responsibility for Generation & Wholesale Markets, Customer Supply and latterly as Managing Director of ESB International.
Appointed: January 2019
Represents the interests of investors, Infinity and CIC.
With a 30 year career in the utility sector, including ten years as the first, and current, CEO of Scotia Gas Networks (SGN), John has successfully led the regulated utility through four price controls and secured its place as the UK energy industry’s leader for customer service. He has led the Company’s digital transformation to drive operational and cost efficiencies.
He has a personal interest in people development, including the diversity and inclusion agenda and promoting STEM subjects to young people. He is a current Director of the Energy Networks Association and past Non-Executive Director of Associated British Ports.
Appointed: November 2017
Represents the interests of investor, Wren House.
Greg brings a strong track record in asset management and over 18 years’ consulting expertise working with investors and corporates to drive performance improvements.
This included time at KPMG where he was the Partner leading on infrastructure. He is currently an Executive Vice President at Wren House Infrastructure, with a focus on Asset Management across the global portfolio.
Our Executive team is responsible for the day-to-day running of the business and is made up of the Interim Executive Chairman and Chief Financial Officer (CFO) as well as seven functional directors.
Chief Executive Officer
Appointed: September 2020
Chief Financial Officer
Appointed: March 2017
Digital, Strategy and Transformation Director
Appointed: September 2017
John directs digital transformation and strategy with a focus on improving customer outcomes and reducing operating costs. He leads strategy development, IT, data analytics and the application of digital technologies across the business.
Prior to Thames Water he spent 12 years directing customer focused and operation-led transformations as a Partner at Bain & Company where he worked expansively in the digital and technology space across a variety of infrastructure-heavy industries. His early career was spent at Deloitte and PA Consulting.
Capital Delivery Director
Appointed: October 2019
John is a chartered civil engineer and has 28yrs water industry experience working for Severn Trent Water. During this time, he managed £billion, complex capital investment programmes. As the Capital Delivery Director, John’s responsible for the safe and efficient delivery of AMP6 investment through the eight2O Alliance partners. He is leading the development of, and transition to, a new capital operating model which will secure more value for customers throughout AMP7.
Appointed: October 2019
Nicola has over fifteen years of utility regulation experience. This includes ten years at the energy regulator Ofgem, where her roles included acting as Project Manager for some of Ofgem’s most critical and high profile projects. She spent five years at KPMG, as Director of Power and Utilities. This included acting as a strategic advisor to a number of UK leading network companies on their price control reviews, in providing regulatory insight and assistance to companies facing compliance and/or enforcement action from their regulator and in undertaking agreed-upon-procedure reviews of companies’ regulatory reporting prior to submission.
Nicola was Head of Projects and Programmes at Ofgem, transforming the capability and effectiveness of the business in delivering projects that achieved most value for Ofgem and for consumers.
Human Resources Director
Appointed: January 2020
Lynne is accountable for the HR function, covering the entire employee life cycle including talent attraction and selection, reward and benefits, payroll and administration, learning and development, employee relations and organisational development.
She has led major change programmes that have delivered significant value through cost reduction and through productivity improvements by driving an engaged culture.
Prior to Thames Water she has operated at Executive and Main Board level in diverse sectors – Eurostar (rail); British Gas (gas utility); Westbury Street Holdings (hospitality); Yodel (logistics).
Customer Experience Director
Appointed: January 2017
Kelly is responsible for all Thames Water customer interfaces and teams including residential metering, billing and service support, and Non-Household and Developer Service operations.
She previously held a number of senior operational roles at Openreach, the infrastructure division of BT Group and a variety of key regulatory, commercial and operational roles for companies including Deloitte Consulting, Tiscali and npower. Kelly is a Vice President of the Institute of Customer Service.
Corporate Affairs Director
Appointed: August 2019
Before joining Thames, George was Group Corporate Affairs Director at National Grid, where he was responsible for the company’s reputation and stakeholder management strategy. His role included policy development, government and media relations, employee communications, corporate responsibility and brand.
Prior to this, George was Chief of Staff to the CEO of BAE Systems for four years and previously held various government relations roles at MBDA Missile Systems, Centrica and Granada TV.
Appointed: April 2017
Steve oversees the efficient running of water and wastewater operations. He is responsible for delivering high quality drinking water and reducing leakage, alongside safely processing wastewater, transforming it into renewable power and returning clean water to our rivers.
His career has been dedicated to the water sector. Not only has he held senior leadership positions across Thames Water, he has also worked at Southern Water and MWH Australia.
The chart below sets out the ownership of Thames Water and those group companies that connect Kemble Water Holdings Limited, our ultimate parent company, to the regulated company, Thames Water Utilities Limited.
|Who||How much||What they do||When|
|Ontario Municipal Employees Retirement System||31.777%||One of Canada’s largest pension plans, with C$85 billion of net assets and global experience managing essential infrastructure||2017-2018|
|Universities Superannuation Scheme||10.939%||A UK pension scheme for the academic staff of UK universities||2017|
|Infinity Investments SA||9.900%||A subsidiary of the Abu Dhabi Investment Authority and one of the world’s largest sovereign wealth funds||2011|
|Wren House||8.772%||A global direct infrastructure investment vehicle of the Kuwait Investment Authority, one of the world’s largest sovereign wealth funds||2017|
|British Columbia Investment Management Corporation||8.706%||An investment management services provider for British Columbia’s public sector||2006|
|Hermes GPE||8.669%||One of Europe’s leading independent specialists in global private markets and manager of the BT Pension Scheme (BTPS), one of the largest UK pension schemes for the private sector||2012|
|China Investment Corporation||8.688%||One of the world’s largest sovereign wealth funds||2012|
|Queensland Investment Corporation||5.352%||A global diversified alternative investment firm and one of the largest institutional investment managers in Australia||2006|
|Aquila GP Inc.||4.995%||A leading infrastructure management firm and a wholly owned subsidiary of Fiera Infrastructure Inc., a leading investor across all subsectors of the infrastructure asset class||2013|
|Stichting Pensioenfonds Zorg en Welzijn||2.172%||A pension fund service provider managing several different pension funds as well as affiliated employers and their employees||2006|