Tuesday 17th March 2020 12:00
Thames Water is urging customers to ask any callers at their homes for proper identification after a suspected bogus call in St Albans.
The water company is reminding people that anyone claiming to work for Thames Water or the “water board” will be able to confirm their identity with a name tag or, if required, phone call.
The notice comes after a customer in St Albans reported that a man in a Thames Water-branded van and uniform attempted to access a manhole cover on their property.
The resident refused and informed Thames Water and Hertfordshire Police of the incident, with the company later establishing that there were no planned works in the area and the van had been hired locally with the company’s branding then added to it.
Stuart Orchard, Thames Water’s counter fraud manager, said: “Our engineers wear clear identification badges but our message is simple: ‘if you're unsure, don't open your door’.
“Our customers’ safety is our top priority and registering for the doorstep password scheme means they can set up a personal password that will be given by any Thames Water employee that visits their property.
“It’s also important to note we’d never ask for any sort of cash payment from a customer before carrying out work, so we ask customers to let us know about any suspicious callers.”
Anyone who suspects a bogus caller can call Thames Water’s helpline on 0800 316 9800 to verify their identity.
Taking the following steps will also help:
For more information and to sign up for the doorstep password scheme, visit www.thameswater.co.uk/help-and-advice/customer-commitment/priority-services/bogus-callers