Corporate Responsibility

Corporate responsibility & sustainability report 2015/16.

Director’s statement.
Magnifying glass illustration

How we do business.

Over £1billion invested in the last year.

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Putting customers first.

23 per cent reduction in customer complaints.

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A precious resource.

10th year running that we've achieved our leakage target.

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Ensuring responsible operations.

13,000m² of reed bed habitat created at our new Woodberry wetlands.

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Addressing climate change.

Over 70kTCO₂e reduction in GHG emissions.

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Delivering efficient operations.

14.9 per cent of our electricity requirements met through our own renewable generation.

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Providing sustainable drainage.

49 per cent reduction in pollution incidents.

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Illustration of worker in hard hat

Sustainable & safe workforce.

28 per cent reduction in lost time injuries.

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