We maintain a list of high-priority customers who use a dialysis machine at home.
If you are on our home dialysis priority list, we give you a longer notification period before we turn off your water supply during planned work.
During emergencies you will also receive additional support and advice.
Register with us
If a member of your household uses a dialysis machine at home and you have not yet informed us, please call us on 0800 009 3652.
Our lines are open from 9am to 5pm, Monday to Friday, and are closed on weekends and bank holidays.
Textphone service for the deaf or hard of hearing
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 6899. Our lines are open from 9am to 5pm, Monday to Friday, and are closed on weekends and bank holidays.