Services for customers who use a wheelchair or have mobility concerns

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We aim to provide you with a constant supply of water 24 hours a day, every day of the year.

Occasionally, however, there may be an interruption to your supply, such as when a pipe bursts or we have to turn the water off to fix a leak.

Priority Services Register

If you have a mobility or sight problems and may need extra help to get water from a tanker or standpipe, please let us know so we can include you in our Priority Services Register.

Call us

Please call us on 0800 009 3652.

Our lines are open from 9am to 5pm, Monday to Friday, and are closed on weekends and bank holidays.

This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 6899. Our lines are open from 9am to 5pm, Monday to Friday, and are closed on weekends and bank holidays.

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