Services for customers who are deaf or hard of hearing

Please let us know if you are deaf or hard of hearing, and what your preferred method of keeping in touch is.

We offer a 24-hour Minicom/Textphone service for deaf and hard of hearing customers who have a Minicom/Textphone at home - find the contact details below.

If you use sign language and we need to visit you, we can arrange for a sign language interpreter to accompany us at no extra cost.

Contact us

  • Email: ecs@thameswater.co.uk
  • Phone: 0800 009 3652 (Our lines are open from 9am to 5pm, Monday to Friday, and are closed on weekends and Bank Holidays). 
  • Textphone: 0800 316 9898

Water and wastewater services

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