We maintain a list of high-priority customers who use a dialysis machine at home.
If you are on our home dialysis priority list, we give you a longer notification period before we turn off your water supply during planned work.
During emergencies you will also receive additional support and advice.
Register with us
If a member of your household uses a dialysis machine at home and you have not yet informed us, please let us know.
- Email: firstname.lastname@example.org
- Phone: 0800 009 3652 (Our lines are open from 9am to 5pm, Monday to Friday and are closed on weekends and Bank Holidays)
- Textphone: 0800 316 9898