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How to pay online or by bank transfer

Credit and debit card payments

Paying online is quick, simple and secure. We accept all major debit and credit cards except for those registered outside of the UK and American Express. 

Please allow three to five working days for your payment to clear.

Some banks may ask you to enter a password if you’re registered with 'Verified by Visa' or 'MasterCard SecureCode'.

Pay with a credit or debit card

A customer sitting on a sofa while using a laptop

Arranging a bank transfer

Set up and manage your payments using your bank’s telephone, online or branch banking service. Simply provide them with:

  • Your payment reference: This is your Thames Water account number, which is on the front of your bill. We need this to connect your payment to your account.
  • Our account number: 00286125
  • Our sort code: 57-27-53

To ensure the payment will reach us on time, please take a look at how long each payment method takes. Paying late or missing a payment could affect your credit rating.

If you’d like to pay another way, there are a few other options

If you ever find you're struggling with your payments, we can offer financial support.