Moving within our supply area?

If you're already one of our customers and you're moving home within our supply area, you can let us know by completing our online form:

Tell us you're moving

When letting us know about your move, you will need to provide:

  • Your account number (printed at the top of your bill)
  • Your new address
  • The date you are moving out
  • The meter reading of your property (if the property is metered)
  • Your contact details

Before you move out

If your property is metered, please provide a meter reading on the day that you move. Once we have all the details of your move, we will send you a new bill within six working days.

You can give us your meter reading in our moving home form, at the same time as letting us know the forwarding address for your final bill.


If you pay by Direct Debit, your new account will automatically be set up and credited. This will be clearly stated on the bill for your new property.

If you are on a payment plan, pay by instalment booklet or payment card, this will be transferred across to your new account. We will send your new book or card within six working days.

If you require further help with telling us about your move, please call us.

Also in this section

New Customers Closing your account