NW5 - Kentish Town

Incident Update - 20:00 31/10/2025

We’re sorry if your tap water wasn’t flowing this morning following the burst main on Lady Margaret Road, NW5. All affected customers should now have their water supply restored.

Our teams will be carrying out essential surveys this evening to assess ground conditions, with repair works scheduled to begin tomorrow.

A welfare unit is in place, and our customer representatives are based on Lady Margaret Road near the junction with Leighton Road to support affected residents and businesses. They’re also assisting with alternative accommodation where needed. Customer representatives will remain on site over the weekend, offering support between 10:00 and 17:00.

If you’ve been directly affected by flooding or are still experiencing any issues with your water supply, please call us on 0800 316 9800 so we can provide further assistance.

For safety reasons, a road closure remains in place on Leighton Road, NW5.

We’ll provide a further update by 13:00 tomorrow. Thank you for your continued patience and understanding while we work to complete repairs safely.

Incident Update - 15:15 31/10/2025

We’re sorry if your tap water wasn’t flowing this morning following the burst main on Lady Margaret Road, NW5.

All affected customers should now have their water supply restored. If you live in a high-rise building and are still experiencing low water pressure, please contact your managing agent, as the building pumps may need to be reset.

Our teams will be carrying out essential surveys this evening to assess ground conditions, with repair works scheduled to begin tomorrow.

A welfare unit is on site, and our customer representatives are stationed on Lady Margaret Road, near the junction with Leighton Road, to support affected residents and businesses. They are also assisting with alternative accommodation arrangements where required. Customer representatives will remain on site over the weekend to continue offering support.

If you’ve been directly affected by flooding or are still experiencing any issues with your water supply, please call us on 0800 316 9800 so we can provide further assistance.

For safety reasons, a road closure remains in place on Leighton Road, NW5.

We’ll provide a further update by 21:00. Thank you for your continued patience and understanding while we work to complete repairs safely.

Incident Update - 12:50 31/10/2025

You should now have water flowing through your taps. Some customers, particularly in high-rise buildings, may still experience lower water pressure than normal. if you are residing in these buildings, you may need to contact your managing agent to reset their pumps, during incidents like these, it can trip. Sorry if you have been affected.

Our specialist engineers are on site and have managed to successfully isolate the burst and we are now focused on carrying out the repair. We’re now working closely with the emergency services to fully assess the site and make sure it’s safe for our teams to begin this. 

We are organising a rest centre which will be open for all customers that were directly impacted by the burst. Our customer representatives are in the area on hand to offer support and answer any questions.

To keep our teams and members of the public safe, we have a road closure in place on Leighton Road, NW5.

If you’ve been directly affected by flooding or are still experiencing no water then please call us on 0800 316 9800 so we can offer you further support.

We’ll provide a further update by 17:00. Thank you for your patience, please be assured we’re doing everything we can to resolve the situation.

Incident Update - 11:00 31/10/2025

All customers should now have water back at your taps. Some customers, particularly in high-rise buildings, may still experience lower water pressure than normal. Sorry if you have been affected.

Our specialist engineers are on site and have managed to successfully isolated the burst and we are now focused on carrying out the repair. We’re now working closely with the emergency services to fully assess the site and make sure it’s safe for our teams to begin this. 

We are organising a rest centre which will be open for all customers that were directly impacted by the burst. Our customer representatives are in the area on hand to offer support and answer any questions.

If you’ve been directly affected by flooding, please call us on 0800 316 9800 so we can offer you further support.

We’ll provide a further update by 13:00. Thank you for your patience, please be assured we’re doing everything we can to resolve the situation.

Incident Update - 09:00 31/10/2025

Our teams are on site working to isolate the leak to prevent further flooding, following a burst water main on Leighton Road that’s causing low pressure or no water for some customers in the NW1, NW3 and NW5 area.

Once the leak has been isolated, we will work on digging down to the damaged section of the pipework and carrying out a repair.

In the meantime, you may also notice the presence of our tankers which is being used to pump water back into the network to help maintain supply.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can. 

We’ll provide another update by 11:30. Thank you for your patience while we work to resolve this.

 

Incident Update - 08:05 31/10/2025

We're sorry if your tap water isn’t flowing as normal. We're aware of a burst water main on Leighton Road, NW5 affecting customers in the area.

Our specialist teams are due on site imminently and will be working to isolate the damaged main so we can restore supply to as many customers as possible. 

In the meantime, you may also notice the presence of our tankers which is being used to pump water back into the network to help maintain supply.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 12:00. Thank you for your patience while we work to resolve this.

Overview - 07:50 31/10/2025

We’re sorry if your tap water isn’t flowing at the moment. We’re aware of an issue in the area that's affecting our customers in the NW5 area.

Our specialist team is enroute to the area to investigate the cause of disruption and restore the flow of your water supply.  

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 10:00. Thank you for your patience while we work to resolve this.