Our executive

Our Executive team is responsible for the day-to-day running of the business, and is made up of the Chief Executive Officer (CEO), Chief Financial Officer (CFO), Director of Strategy and Regulation and seven functional directors.

Steve Robertson, Chief Executive Officer

Steve Robertson became CEO of TWUL in September 2016, having previously held the position of Chief Executive Officer at Truphone, where he developed ground breaking technology allowing it to become a disruptive player in the global market.

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Brandon Rennet, Chief Financial Officer

Brandon Rennet joined TWUL in March 2017 as Chief Financial Officer.

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Richard Aylard CVO, External Affairs and Sustainability Director

Richard leads the company's engagement with external stakeholders, including Government, the Environment Agency and the Consumer Council for Water and is the principal spokesperson with the media and other audiences.

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Janet Burr, Human Resources Director

Janet was appointed Human Resources Director on 25 November 2010, having previously served as Interim Human Resources Director from June 2010.

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Nick Fincham, Strategy and Regulation Director

Nick was appointed to the Thames Water Utilities Board on 1 April 2016. Since April 2011, Nick has been a member of TWUL's Executive Committee as Director of Strategy and Regulation.

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Lawrence Gosden, Managing Director, Wastewater

Lawrence leads the Wastewater team and is committed to delivering the best customer service for our 15 million wastewater customers.

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Kelly Macfarlane, Managing Director, Customer Service and Retail

Kelly leads the customer service team and is dedicated to providing the best experience for our customers.

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Sarah McMath, Managing Director, Water

Sarah joined Thames Water in 1994 in the Water Research and Development team and took up the role of Managing Director, Water in April 2017.

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Steve Spencer, Chief Delivery Officer

Steve joined Thames Water in 2012 and took up the role of Chief Delivery Officer in April 2017.

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