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Company engages with record one million customers to develop ambitious business plan
Thames Water has engaged with a record one million customers to help develop its latest business plan, to be unveiled next week (September 3).
Water companies are required to submit business plans to the regulator every five years and the company started to engage its customers nearly three years ago, on topics that included customer service, leaks, wastewater and bills.
Thames Water responds to findings from latest water watchdog report
The Consumer Council for Water (CCW) has today published the results of its annual Water Matters survey which sees 200 customers from each water company provide feedback on the service they receive from their local provider.
Thames Water customers are being encouraged to help keep taps flowing during the heatwave by taking part in a new a water-saving challenge.
The 10 litre challenge is inspiring customers to make simple changes to reduce their daily water use and help ease pressure on record levels of demand, as well as the longer term impacts of climate change and population growth.
Celebrating the achievements of women for international women in engineering day
Dozens of Thames Water female employees celebrated international women in engineering day (IWED) with a special networking event.
Women who work in a variety of roles in the business, from engineers to sewage works site managers to those helping the company’s innovation drive, attended to recognise the achievements of women at Thames Water and the industry in general.
Walthamstow Wetlands wins national heritage trophy and makes New London Awards 2018 shortlist
One of Thames Water’s biggest reservoir complexes which was recently transformed into an urban wetlands as part of a multi-million pound project has scooped a national award.
Walthamstow Wetlands, a working reservoir site which helps supply more than 500 million litres of drinking water to 3.5 million customers, won the award for best use of heritage in the national Planning Awards 2018.
Thames Water reaches agreement with Ofwat on rebates to customers
Thames Water today welcomed the conclusion of Ofwat’s investigation into its leakage performance, with all customers to benefit from a rebate in next year’s bill and further price reductions from 2020-25.
Family's unbroken 428-year link with Thames Water comes to an end
Retiring after spending your whole life working for one company is a major milestone. But for Jon Langford, it has brought to an end an incredible unbroken 428-year family connection with Thames Water and its predecessors.
He is the last in a 17-strong line of family members who have helped supply generations of Londoners with water and waste services since 1850 - a combined 428 years working for the company.
Homes and businesses in Slough are putting themselves and the environment at serious risk of sewage flooding by flushing wet wipes and other non-biodegradable items into the sewers, Thames Water has warned today.
A panel of experts will assemble at the Museum of London next week to discuss all things fatberg - what they tell us about modern society and how they can be tamed.
The talk on 4 June, starting a 7pm, follows the discovery of the Whitechapel fatberg last year, weighing in at 130 tonnes and stretching over 250 metres long, the length of two Wembley football pitches.
Celebrating 150 years of London's 'Cathedral of Sewage'
Thames Water’s iconic Abbey Mills pumping station is celebrating 150 years of essential waste services to London.
Designed by renowned engineer Sir Joseph Bazalgette as part of his landmark project to create a sewer system that would clean up the capital, the “cathedral of sewage” remains a spectacular example of Victorian engineering.
Thames to unveil 'water smart' garden at Chelsea Flower Show
A garden designed to thrive in the water-stressed south east will be showcased at next week’s RHS Chelsea Flower Show by Thames Water and Garden Club London.
Designed by former RHS Young Garden Designer of the Year, Tony Woods, ‘Urban Flow’ has been created in response to a changing climate, to manage flash flooding and tolerate drought, as well as to promote sustainable gardening practices without compromising design.
Butterfly Conservation partnership off to a flying start
Thames Water’s partnership with the Butterfly Conservation is flying high, with no chance of being mothballed.
The partnership, established last year, has already seen volunteers undertake extensive work across three Thames Water sites at Chinnor, Winchester and Wendover Dean, with the Conservation providing biodiversity training to the company’s grounds maintenance teams.
Thames Water to take full account of NIC report recommendations
Thames Water will be taking full account of a report published by the National Infrastructure Commission, which says England’s homes and businesses could face having their water supplies cut off in times of severe drought, if the water industry “does not improve infrastructure and water efficiency”.
Take a behind the scenes tour at Didcot sewage works
It may not sound like the most glamorous day out day but members of the public who join a tour of Didcot sewage works are guaranteed a fascinating although somewhat fragrant experience so say organisers Thames Water.
After two and a half months, work to replace 400 metres of sewer pipe under Farnham Park is nearing an end.
The collapse of the sewer occurred just before Christmas, primarily as a result of damage caused to the pipe over the years by the roots of the park’s trees. Thames Water engineers have been working hard, alongside archaeologists, ecologists and local park rangers to clear a 300 metre pathway through woodland to the north of the park, to access the pipe in question.
Free London tap water scheme launched to help cut plastic waste
Shops and businesses around London have joined a Thames Water scheme that offers people free tap water ‘refills’ as part of the Mayor of London’s plans to reduce single-use plastic bottles in the capital.
Thames Water has now been able to restore supplies to the vast majority of its affected customers. There’s plenty of water in the network and any remaining air locks are associated with individual properties. The company’s repair teams have been working around the clock to find and shut off the leaks that have been affecting the capital’s water network since the big freeze and rapid thaw.
Water companies issue joint statement following severe weather
Following the recent freeze and rapid thaw, water companies across London and the South East of England are experiencing exceptionally high levels of demand for water due to multiple bursts on networks and an increase in leaks in and on customer properties.
How residents can stop flooding during Beast from the East
Thames Water is encouraging customers to check taps are fully switched off during the current cold blitz.
Many customers will have turned on taps located outside or in garages/sheds to try and defrost them during the severe weather, forget to turn them off, and now as the temperature increases water will flow through them.
Now, the company is asking residents to protect their homes from the risk of flooding by double checking any taps not needed to ensure they are fully turned off.
The Sibley family from Enfield feature in a Thames Water film, which shows how to get your home “wrapped up for winter”.
Ahead of the arrival of the 'Beast from the East' the family of four have been protecting their home from this week's predicted freezing conditions - lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water and insulating their loft and clearing drains.
Shaping the future of water and wastewater across London and the Thames Valley
A series of special events over the next two months will allow Thames Water customers to shape their water future and have a say on how the company should deliver water and wastewater services across its region.
Throughout February and March, representatives from Thames Water will be hosting a series of local drop-ins, roadshows and open days to give customers a face-to-face opportunity to learn more about water and wastewater, and crucially, to help influence the company’s plans for the future.
Essential scheme meets record fundraising goal to reduce Oxfordshire flood risk
All properties and businesses in Oxford currently at risk of flooding from the River Thames will be better protected, after the Environment Agency-led Oxford Flood Alleviation Scheme reached its £121 million target.
Following further financial support from Thames Water, University of Oxford and Oxfordshire County and City councils, the project team is now busy preparing to submit a planning application this spring.
Transparency and competition to further enable growth
Thames Water has announced radical changes to the way it will charge for water and wastewater connections, with feedback from customers helping to shape the new model.
Coming into force on April 1, the UK’s largest water and wastewater provider will fix the cost of many connection services and publish the charges, to provide customers with price certainty and make it easier to estimate costs.
Consultation to shape the future of water for next 80 years
Thames Water has launched a public consultation on its draft water resources management plan, asking for customers’ views on how the company plans to provide a secure and sustainable supply of water over the next 80 years.
Publication of the draft plan follows extensive and detailed modelling of more than 200 options by the UK’s largest water provider, accounting for significant population growth in London and the Thames Valley and a changing climate.
Thames Water is cracking down on those who illegally connect and steal water from its vast network of pipes.
Led by a former police detective, a team of Pimlico-based investigators are patrolling London and the Thames Valley to find and, if necessary, prosecute after a dramatic crime spike. Over the last six years, unauthorised connections have sky-rocketed from 33 in 2011 to 734 in 2017.
Smart water meters to be rolled out across Epping Forest
Smart meters will soon be putting local households in control of their water use, helping them to make simple money-saving choices at home.
The aim of Thames Water’s smart metering programme is to educate customers on water use and improve leakage detection, owing to population growth and climate change placing increasing pressures on water resources.
Pair praise Thames Water after annual medical check-up saved their lives
Two Thames Water employees have told how the company potentially saved their lives after serious health issues were flagged up in annual medical assessments.
Donald Allison, 52, operations manager, and Paul Gilbert, 59, field operations manager, both based at Ashford Common water works, were told to take immediate action following their personal medical assessments (PMA) earlier this year.
One of Thames Water’s street works teams has won a prestigious award for providing a sparkling performance with customer communication during a major project in London’s world-famous gem and jewellery trading district.
Thames Water and Guide Dogs in joint fundraising effort
Beloved guide dog, Bentley the Labrador, has retired from duty at Thames Water at the grand old age of ten – 70 in dog years – with the company now looking to raise funds to support the training of the next generation.
Thames Water appoints Ian Marchant as independent chairman and launches review of its corporate structure and governance
Thames Water is delighted to announce the appointment of Ian Marchant, the former Chief Executive of SSE and current chair of the engineering services company, John Wood Group, as independent Chairman.
Mr Marchant will join the Thames Water board on 1 December and take over as Chairman on 26 January, 2018.
The Sibley family from Enfield feature in a new Thames Water film which shows how to get your home “wrapped up for winter”.
Lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water, insulating their loft and clearing drains are just some of the ways the family of four have protected their home from freezing conditions.
More than 200 people flocked to Walthamstow Wetlands as it officially opened its doors.
The Thames Water-owned reservoir complex, which supplies 3.5 million Londoners every day with high quality drinking water, has been transformed into Europe’s largest urban wetlands nature reserve following a 10-year, £10.6 million project.Read more
Cleaning up in Cranleigh
A watercourse in Cranleigh has been cleaned up thanks to months of hard work by Thames Water to trace sources of pollution in the area.
The company’s six-month investigation into pollution in the Knowle Lane ditch first began in April and has since unearthed a number of commercial and residential properties responsible for sewage, contaminated water and chemicals reaching the ditch via the surface water drains.Read more
Raising funds in tribute to former colleagues
Thousands of pounds have been raised in tribute to four Thames Water colleagues who all passed away within four years.
Andrew Pudney and his colleague Paul Jeffcock, both based at Beckton, have raised more than £20,000 for a variety of charities who helped care for their co-workers.
Thames Water publishes corporate responsibility and sustainability report
Thames Water has published its latest corporate responsibility and sustainability (CR&S) report.
The report focuses on work completed during the last financial year and features 55 case studies to provide a more detailed look at the company’s major projects and the benefits they will provide to both customers and the environment.
Reservoir site opens doors to public as Europe's largest urban wetlands
A working reservoir site, owned by Thames Water and described as “London’s best kept secret” has been transformed into Europe’s largest urban wetlands nature reservoir and will begin welcoming visitors later this week.
A community orchard and a new green gym have officially launched thanks to a £20,000 donation from Thames Water.
The company donated the money to benefit communities in the London borough of Richmond after residents lost water supply on Christmas Day in 2016, after the pumps at Hampton water works suffered an unplanned shut down.
A staggering 92 per cent of restaurants, takeaways and other London food establishments surveyed are “feeding the fatberg”, Thames Water has revealed.
Visits to more than 700 outlets across the capital found almost all were failing to prevent fat, oil, grease and food scraps entering the sewer network, where it congeals with wet wipes and other unflushables to cause blockages.
Thames Water scoops two awards for education and community support
Thames Water’s commitment to education and support for communities was recognised twice last week as the company collected two top awards.
The first gong was awarded to the firm’s education team in the business category at the STEMX Awards, hosted by education charity SATRO, for promoting STEM subjects (science, technology, engineering and maths) in school and colleges in Surrey and the South East.
The second was for support given to a community project in Enfield which saw Firs Farm playing field transformed into a wetland habitat, presented by the Canal and River Trust.
Over 270 appliances, including washing machines and baths, no longer empty their contents into the River Crane and its tributaries, thanks to 12 months of hard work by Thames Water and the Environment Agency.
Following extensive detective work at over 5,000 properties, across five west London boroughs, 13 outfalls, where surface water enters the river, have been significantly improved.
Thames Water has today published its Trunk Mains Strategic Review which sets out a clear action plan, following a series of burst trunk mains last year.
The report from the UK’s largest water and waste water provider identifies 15 clear commitments designed to minimise the risk of similar bursts happening in the future, and to improve the business’ response to such emergencies.
Thames Water rewarded for its commitment to sustainability
Thames Water has been recognised for its commitment to sustainability by the influential Global Real Estate Sustainability Benchmark for Infrastructure (GRESB) survey.
The UK’s largest water and wastewater company improved on last year’s performance, finishing top globally in the ‘water resources’ category, and fourth globally for infrastructure across all the 160 businesses that took part.
Thames Water’s education team has produced its own short film to encourage more schools to visit its free education centres.
The video, which was launched on the company’s social media feeds last month, is aimed at teachers and other education workers to increase awareness of Thames Water’s education programme and promote its five free education centres in Didcot, Kingston-upon-Thames, Rickmansworth, Slough, and Walthamstow.
'Humphrey' star of the show as London flings open its doors
Thames Water’s Grade II listed King George V pumping station, home to three of only four surviving ‘Humphrey’ gas pumps in the world, drew huge crowds last weekend.
The site in Enfield, north London, which is usually off limits to the public, flung open its doors as part of Open House weekend, which gives the public free access to some of the capital’s best buildings, showcasing the best in architectural design.
Monster Whitechapel fatberg given new lease of biodiesel life
The monster 250-metre long Whitechapel fatberg will be converted into around 10,000 litres of biodiesel, Thames Water has confirmed today.
The congealed mass of fat, oil, grease, wet wipes and sanitary products discovered blocking an east London sewer will create enough environmentally-friendly energy to power 350 double-decker Routemaster buses for a day.Read more
Crowds flock to popular Tidefest
The wind and the rain failed to dampen the spirits at this year’s Tidefest celebrations as crowds flocked to the banks of the River Thames.
Now in its fourth year, the annual event is held to celebrate the importance of the iconic river and the role it plays in everyday life for Londoners.
Monster fatberg longer than two Wembley football pitches clogging up Whitechapel sewer
Thames Water engineers have started a three-week sewer war against a giant 250 metre long fatberg around 10 times bigger than the famous Kingston monster found in 2013.
The Whitechapel fatberg is one of the largest ever found, with the extreme rock-solid mass of wet wipes, nappies, fat and oil weighing the same as 11 double decker buses. It is blocking a stretch of Victorian sewer more than twice the length of two Wembley football pitches and weighs-in at a staggering 130 tonnes.
Lights, camera, action! New videos released in fight against fatbergs
Thames Water’s hard-hitting Bin it – don’t block it campaign is set to reach more people than ever this autumn as the company releases two videos demonstrating how to correctly dispose of wet wipes and cooking fat.
Thames Water is using cutting edge techniques to replace its ageing water mains while reducing congestion on the busiest roads in its area.
As part of its ongoing investment to protect water supplies for now and future generations, the company is investing millions of pounds into its water network to search for defects in pipes which could cause leaks or bursts, and then repair or replace them.
While the thought of the contents of Reading Festival’s infamous toilets might make some people feel queasy, Thames Water’s sewer teams are relishing the prospect.
With hundreds of thousands of festival goers flocking to Richfield Avenue, Britain’s biggest water company has made special arrangements to deal with the site’s sewage – and to transform it into renewable energy.
Thames Water signs new agreement in Malawi campaign
Thames Water’s CEO Steve Robertson has signed a new agreement which sets out the company’s future commitment to the Thames Loves Malawi appeal.
Called the Framework of Cooperation, the agreement is with the Central Region Water Board of Malawi and will see Britain’s biggest water company and its Malawi counterpart commit to sharing resources, knowledge and expertise.
Happy birthday 'cake' for renewable energy generator
Nobody wants to have a dry cake on their birthday, unless you work at record-breaking Long Reach sewage works.
The site’s thermal hydrolysis plant (THP), which treats sludge – a by-product of the sewage treatment process – before it’s turned into biogas and then renewable energy, has just celebrated its first birthday, and has so far helped produce enough electricity to power almost 5,000 homes.
It may look like a fun summer holiday activity but there’s scientific logic behind Thames Water’s use of a remote controlled speed boat.
The boat, which is being put into action across a number of Thames Water’s reservoirs, is providing increasingly accurate depth readings allowing teams across the company’s region to calculate the build-up of sediment in water storage tanks
One of the most frustrating parts of any project are the inevitable hiccups and speedbumps that are encountered along the way. That’s why a small team at Thames Water is looking to solve these problems, before they even become an issue.
‘Hololens’ creates and projects detailed holograms of planning designs. It means both engineers and operators can inspect the plans, in a real life-size environment, seeing it from different angles and vantage points.
The Thames Water team in Bracknell are flying high, after their conservation efforts have been rewarded with four Barn Owls chicks hatching in early July.
With a number of operational improvements taking place at the company’s Berkshire sewage treatment works, the team have been hard at work since last winter, together with PeakGen Power, mitigating for a loss of habitat by installing two bespoke owl boxes.
New sewer in the pipeline for West Berkshire village
Thames Water has begun work in East Garston to replace a pressurised sewer pipe which burst last week to reduce the risk of further problems, protect properties and reassure residents.
Following damage to five properties in Humphries Lane, Thames Water committed to investigate a long term solution to stop further flooding and set its engineers to work looking at practical options which could be implemented quickly.
A state-of-the-art mobile recycling unit is proving crucial in Thames Water’s ongoing project to repair and restore its water mains.
As part of its investment into its network, the recycling unit processes excavated material before combining it with other substances before it is then sent to help backfill the land following the pipe repair.
Huge 50,000-litres-a-day leak repaired thanks to smart meters
A huge leak which was losing 50,000 litres of water a day has been repaired – thanks to smart meters.
Thames Water engineers repaired the leak – losing the equivalent of 625 bathtubs every day – after the meter was installed on a customer’s property in Greenwich as part of the water saving smart meter programme.
Partnership heralds greater protection for River Kennet
Thames Water and Action for the River Kennet (ARK) celebrated the completion of a £30 million project to reduce abstraction at an event in Mildenhall, Wiltshire, last week.
Representatives from a range of organisations, including the Angling Trust and the Environment Agency, were present to formally mark the commissioning of Thames Water’s new Axford pipeline, running 17 kilometres from the company’s Blunsdon reservoir north of Swindon, to Whitefield reservoir to the south-east of the town.
Thames Water publishes “Our taxes explained” – outlining a clear tax strategy and greater tax transparency
Thames Water has today published its first “Our taxes explained”, a document designed to fulfil its commitment to being open and honest with customers, and to explain its taxes in a simple, understandable way.
Thames Water publishes its Annual Performance Report
Thames Water today published its Annual Performance Report for 2016/17 alongside an independent report from the company's Customer Challenge Group (CCG) giving its assessment of how the company performed during the year.
Community green spaces to benefit from Christmas Day water disruption
Thames Water has donated £40,000 to two west London environmental charities tobenefit the communities who temporarily lost water supply on Christmas Day.
Friends of the River Crane Environment (FORCE) and Friends of Richmond Park (FRP) will each receive half of the money to spend on community projects.Read more
Innovatively bringing defunct sewage tanks back to life
A state-of-the-art grabbing crane is being used to help revitalise a dormant sewage tank.
The clean-up operation at Thames Water’s Camberley sewage works will see the tank become a secondary digester, helping to transform sludge – a by-product of the sewage treatment process – into eco-friendly fertiliser.
Using innovative technology to find forgotten rivers
Hundreds of lost rivers could soon be rediscovered and eventually restored thanks to a ground-breaking project.
The team of river hunters from Thames Water’s innovation team have been collating information from historical maps and records and combining it with data from modern satellite images to track down former rivers – in the hope many of them can be restored to their former glory.
A daughter will tackle a charity challenge to raise funds and awareness for a sepsis charity after her dad died 48 hours after being diagnosed with the infection.
Claire McKay, and two of her friends, Karen Brookes and Zoe Spurgeon, who all work for Thames Water and are based at Walnut Court, are set to take on the Cotswold Way Challenge after her dad, Steve McKay, 64, died in June 2016.
A virtual peek into the future of mental health support
Mental health is under the spotlight, with many campaigns running to raise awareness.
Thames Water is at the forefront of the drive to help people who are experiencing mental health issues, and has launched a new virtual reality training programme to help people spot signs and offer support to those facing difficulties.
Fatberg fighting message hits home as blockages fall by a quarter
An awareness campaign encouraging east London residents to do their bit in Thames Water’s war on fatbergs, has seen a 26 per cent reduction in sewer blockages.
Almost 70 per cent of people in parts of Newham, Redbridge, Havering, Epping Forest and Barking and Dagenham say they’ve changed their behaviour when it comes to disposing of cooking fat and wipes following a campaign urging them to “Bin it – don’t block it” last autumn. Thames Water targeted the boroughs after identifying them as sewer blockage hotspots.
The iconic white landmark standing tall above the Reading skyline is a welcome sign of home for motorway drivers heading back from the west. But how many people really know why the Tilehurst Water Tower is there or what it does?
Acton community centre 'transformed' by volunteers
An Acton community centre has been “transformed” by a team of Thames Water volunteers.
Under the stewardship of Don Tanswell, chairman of the Southfield Park Triangle Residents’ Association, the group gave the popular scout centre in Rugby Road a new lick of paint, cleared overgrown pathways, did some gardening and cleaned the decking to get the centre ready for summer.
Top marks for newly qualified Thames Water apprentices
Eight Thames Water apprentices have completed four-year courses and continued their prosperous careers as fully-qualified technicians.
Kayne Chambers-Blucher, Darren Ewer, Adam Bradbury, Catherine Corridan, Mark Bowler, Ikram Patel, Tom Inward and Simon Hasselbury have all signed full-time contracts after starting the scheme at various Thames Water sites across London and the Thames Valley in 2012.
Farmoor reservoir celebrates 40 years' essential service
Farmoor reservoir will open its doors to the public on Saturday to celebrate 40 years of essential service to the Oxfordshire and Swindon region.
Officially opened in 1977, the largest of two reservoirs at the complex – five miles west of Oxford city centre – has supplied billions of litres of water to the growing number of households it serves over four decades.
Thames Water teams are on high alert across London and the Thames Valley in preparation for the heavy rain expected to hit the area tomorrow.
Ahead of the predicted storms, the company has increased the number of drainage specialists available by around 30% and has extra tanker vehicles on standby for the rest of this week. Some planned work has been scaled back and rescheduled to free up staff to respond to weather related incidents and pro-actively visit areas most at risk.
Thames top water company to work for, say students
Thames Water is the number one water company of choice for students, according to the influential Guardian 300 list.
The list, which is published annually, saw over 60,000 students vote for UK companies they’d most like to work for, with the UK’s largest water and wastewater provider jumping 85 places on last year’s rankings, to reach 131place.
Work to transform Thames Water’s Walthamstow Reservoirs into a public wetlands reached a significant milestone last month when the roof of a brand new swift nesting tower was lifted into place.
The £8.7million project will open Walthamstow Reservoirs to the public, providing free access to the 211 hectare Wetlands for residents and visitors to enjoy. When complete this autumn it will be one of the largest urban wetland nature reserves in Europe, while still providing 500 million litres of water a day for around 1.5 million people across north London.
Shaping the future of water in London and the Thames Valley
Thames Water customers can have their say on how the company should keep up with growing demand for water services in London and the Thames Valley at a series of special events over the next two months.
Throughout May and June, Thames Water representatives will host open forums and roadshows to give customers a face-to-face opportunity to find out more about water and wastewater, and help influence the company’s plans for the future. The first open forum is set to take place on Thursday, May 11 in Cirencester.
Plans to transform problematic fatbergs from a sewer blight to environmental delight have taken a step forward.
Thames Water has joined forces with renewables firm Argent Energy to investigate the possibility of transforming the congealed fats, oils and greases, commonly known as fatbergs, into environmentally-friendly fuel.
Region-wide project to protect environment and natural habitats
Thames Water has embarked on a huge environmental survey of its grounds to protect the environment and natural habitats.
It is assessing and evaluating all of the trees and associated or potential habitats it owns, or that are near its sites, in a bid to protect staff, visitors, the environment, infrastructure, the public and property.
Representatives from the Environment Agency and the angling community met in Walton on Thames last week to see how new eel screens installed by Thames Water are helping to protect an endangered species.
The company has installed the equipment at its advanced water treatment works in Walton, south-west London as part of an extensive project to help stocks of the critically endangered species recover.
Sir David Attenborough Richmond Park film launched at Thames Water-sponsored ceremony
Television legends Sir David Attenborough and Sir Trevor McDonald helped launch a new film to encourage Richmond Park visitors to ‘Tread Lightly’.
‘Richmond Park – National Nature Reserve’ took 10 months to shoot at the famous London recreational ground by director George Chan. It was launched at a special event at the Royal Geographic Society in London, sponsored by Thames Water, and premiered on television on April 26.
Project to clean-up River Thames 'like a poo motorway'
BBC Newsround has produced a new video to help get children revved up about the Thames Tideway Tunnel ‘super sewer’ project.
Described as like a “poo motorway”, it explained how London’s increasing population has meant the current Victorian network operated and maintained by Thames Water struggles to cope with heavy rainfall.
Thames Water completes work on multi-million-pound Didcot sewer
Work to construct one of the largest sewers in the Thames Valley was completed last week.
The complex feat of engineering, which has seen Thames Water and partners bore under the Great Western Mainline, has been built to support 6,000 new homes at Great Western Park and Valley Park to the west of Didcot.
Thames Water staff raise thousands for WaterAid at London Marathon
Running the London Marathon is hard enough, but running it as one half of a camel is enough to give any athlete the ‘hump’.
Just ask Jack Brown, 24, and Matt Leydon, 37, who donned the famous costume for the iconic race. The duo were part of a team of eight runners from Thames Water who took on the course to raise money for WaterAid.
Thames Water delivers knockout refurbished boxing club
A major renovation scheme at a popular boxing club in Kent based at a former pumping station has now been completed.
Delighted members of the Kings Amateur Boxing Club in Brasted have now officially moved back into their gym at the village’s former pumping station after emergency repair work was carried out on the building.
Thames Water shipmates joined Canary Wharf College children armed with eye patches, bandanas and fishing nets to fish for plastic the day after the London Marathon.
'Plastic pirate' crews boarded boats in the famous London Docks in response to concerns about litter in the water, which is particularly problematic at this time of year as signets and other birds hatch.
Iconic Thames Water tower dons headband for Heads Together campaign
The Thames Water Tower, on one of London’s busiest roundabouts, has been adorned with a special edition Heads Together ‘headband’ to show support for The Duke and Duchess of Cambridge and Prince Harry’s mental health campaign.
The tower, which is seen by thousands of motorists every day on the Main Ring roundabout in Shepherd’s Bush, is sporting a blue headband as part of the nationwide initiative to breakdown the stigma and change the conversation on mental health for everyone.
Thames Water backs pioneering apprenticeship scheme
The UK’s largest water and wastewater provider, Thames Water, has thrown its weight behind a pioneering new apprenticeship, targeting safety, health and the environment (SHE).
Support for the scheme, recently granted by the Minister of State for Apprenticeships and Skills, follows a push for a formal apprenticeship at the recent London health and safety directors’ forum, where senior health and safety executives, including Thames Water’s Karl Simons, aim to drive standards and tackle challenges across the industry.
A keen cricketer from Essex produced a man of the match performance to help England’s over 50s cricket team to win an international tournament.
Garry Neicho, 58, a team manager at Riverside Sewage Treatment Works in Rainham, was a member of the England south over 50s side who won the competition in Cape Town, South Africa, at the iconic Newlands cricket ground at the end of March.
Sarah McMath has been appointedManaging Director of Wholesale Water at Thames Water, in place of Bob Collington who is retiring from the business.
Separately, Steve Spencer will take on a newly-established role as Chief Delivery Officer, responsible for ensuring the successful delivery of customer-focused goals and plans across the whole business.
'Out of sight' groundwater vital to meet growing demand
Dr Mike Jones has managed to find enough groundwater to keep the taps flowing for an extra one million customers since joining Thames Water in 1999.
That is pure gold to a hydrogeologist operating in the “seriously water-stressed” South East region of the country, especially when London alone is expected to rise in population by 1.8 million people by 2040.
Thames Water's ‘Getting a smart meter’ guide is now available in five extra languages to help more customers understand how being in control of their water use can lead to savings.
As part of the company's ongoing smart meter roll-out across the capital, the 16-page step-by-step guide can be downloaded in Bengali, Polish, Punjabi, Turkish and Urdu – the most commonly-used languages spoken across the London boroughs.
Improvements to deliver 'lasting benefit' to Ridgeway Path
Thames Water is helping to create a new path that will give pedestrians and cyclists a more convenient route between Cory Bridge and Sporting Club Thamesmead.
The new shared use footpath will see lighting discs to mark the edge of the path installed on the surface and an access ramp to create a new link to Southmere Park. Existing gates will be upgraded and new signs installed.
Thames Water takes fighting fatbergs to the ATOM festival
Every year, Thames Water clears a staggering 85,000 blockages caused by things such as cooking fat, food waste and wet wipes being put down the drain. This creates blockages known as fatbergs, and can lead to raw sewage being forced back up into homes and businesses.
To help tackle this problem, the Thames Water team have been out in force at the ATOM Festival of Science and Technology over the weekend promoting the company’s clear message: ‘Bin it – don’t block it’.
Extensive investigations herald a cleaner Pymmes Park Lake
Following extensive investigations, 249 appliances including toilets, baths and washing machines no longer empty their contents into Pymmes Park Lake, Edmonton, north London, thanks to four years of hard graft by Thames Water, the Environment Agency and Enfield Council.
Following a series of demanding qualifying rounds, the finest debaters from schools across north London descended on The Barbican this week, to confront the issue of water scarcity, with a place at the national finals the reward.
Debating Matters, a national competition which pits schools and sixth-form colleges against one another, encourages an intelligent contest of ideas against scrutiny from industry leading experts, who serve as panel judges.
This picture taken in Oxford city centre at the weekend gives new meaning to 'flushing the toilet'.
Thames Water's 'Bin it - don't block it' campaign warns of the dangers of pulling the chain on wet wipes and sanitary products. But now added to the extensive list of what should never end up in the company's sewers is a toilet.
In a leafy corner of Raynes Park, SW20, lies a very powerful monster never seen in England until now. This beast of a machine will reduce the risk of interruptions to water supplies for the 82,000 Thames Water customers who are connected to the pipes, and also reduce the risk of emergency road works.
A new 360-degree Igloo projection theatre is “a game changer” for sewer maintenance training.
Thames Water and Lanes Utilities’ new kit allows teams to instantly see and hear what it is like to be inside a sewer so wastewater engineers can practise tackling real-world and potentially hazardous challenges.
Thames Water is offering thousands of free water-saving devices to its Oxford customers in a bid to help the city save water and protect sources for the future.
The region is classed as “seriously water-stressed” by the Environment Agency and so this month Thames Water begins a campaign to get people across the county to take up their offer of installing free water-saving gadgets.
'Great Greenway Clean Up' removes hundreds of bags of rubbish
An army of volunteers braved the rain to remove more than 250 bags of rubbish off Newham’s much loved Greenway on Friday.
Residents, community groups, schools and businesses from across the borough took part in the Thames Water and Newham Council-organised ‘Great Greenway Clean Up’, designed to enhance the area for visitors and the community.
Thames Water shortlisted for national Customer Satisfaction Award
Thames Water is in the running to scoop a prestigious customer service award after reducing complaints by 39 per cent.
The company, which provides water and wastewater services to 15 million people across London and the Thames Valley, has been shortlisted in the NEC Customer Feedback Strategy category in the UK Customer Satisfaction Awards.
A 30-inch wide water pipe spanning four rail lines has been wrapped in protective netting to prevent any potential disruption to rail services, following Network Rail alerting Thames Water to a crack in the pipe's concrete surround.
Thames Water is setting new standards in the industry for water safety training.
For the past 18 months, health and safety training team manager Gavin Kakoulli and his colleague Phil Sutton have been preaching the virtues of two new courses designed to ensure everyone working on or around open water has the very latest awareness training.
Identifying defects and leaks in sewers has traditionally been undertaken using CCTV surveys. While effective, this technique can be time-consuming and surveys are not always conclusive which makes it difficult to target repairs efficiently.
Always on the hunt for more efficient ways of operating, the Thames Water’s innovation team have recently tested a new sewer infiltration survey system called Electroscan.
Thames Water slams 'irresponsible concrete sewer abuse'
Thames Water is having to dig out 10 metres of concrete poured into a sewer in Peckham, London.
The "selfish and irresponsible" actions of an unknown rogue builder in Hanover Park have been slammed as "a complete waste of time and money" by Britain's biggest water company. The work, three metres deep, is also causing traffic disruption to motorists in the area.
Pioneering hybrid-powered generators are helping Thames Water reduce emissions and noise on constructions sites
The new addition to Thames Water’s power supply has been made possible through a partnership with Power Savings Solutions, who design, manufacture and supply hybrid generators to the construction industry.
Council leader drops in on Enfield family aiming to save on water bills
Leader of Enfield Council Cllr Doug Taylor spent Wednesday morning (July 27) with Thames Water witnessing first-hand how a water meter, combined with the installation of water saving gadgets, can save borough residents’ money.
Thames Water invests £1.9m in new water pipe for Hoddesdon
Thames Water started work this week (Monday Aug 1) on a job to replace three kilometres of water pipe along Lord Street. A series of pipe bursts has led the water company to invest £1.9m in the new infrastructure.