Latest news releases

'Wrapped up for winter' with the Sibleys

The Sibley family from Enfield feature in a new Thames Water film which shows how to get your home “wrapped up for winter”.

Lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water, insulating their loft and clearing drains are just some of the ways the family of four have protected their home from freezing conditions.

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Bogus callers

Thames Water is today warning customers not to allow anyone into their home claiming to be working for the water company without seeing proper identification.

 

Customers are being encouraged to sign up to the doorstep password scheme, where they can set up a personal password to be given by any Thames Water employee that visits their property.

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Special opening ceremony for Walthamstow Wetlands

More than 200 people flocked to Walthamstow Wetlands as it officially opened its doors.

 

The Thames Water-owned reservoir complex, which supplies 3.5 million Londoners every day with high quality drinking water, has been transformed into Europe’s largest urban wetlands nature reserve following a 10-year, £10.6 million project.

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Cleaning up in Cranleigh

A watercourse in Cranleigh has been cleaned up thanks to months of hard work by Thames Water to trace sources of pollution in the area.

 

The company’s six-month investigation into pollution in the Knowle Lane ditch first began in April and has since unearthed a number of commercial and residential properties responsible for sewage, contaminated water and chemicals reaching the ditch via the surface water drains.

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Raising funds in tribute to former colleagues

Thousands of pounds have been raised in tribute to four Thames Water colleagues who all passed away within four years.

 

Andrew Pudney and his colleague Paul Jeffcock, both based at Beckton, have raised more than £20,000 for a variety of charities who helped care for their co-workers.

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Whitechapel Road: Thames Water wins battle but fatberg war continues

Thames Water has today declared victory in its nine-week battle against the monster Whitechapel fatberg.

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Thames Water publishes corporate responsibility and sustainability report

Thames Water has published its latest corporate responsibility and sustainability (CR&S) report.

The report focuses on work completed during the last financial year and features 55 case studies to provide a more detailed look at the company’s major projects and the benefits they will provide to both customers and the environment.

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Upper Street fully reopens after major Thames Water upgrade

Thames Water has completed one of its major network upgrades in London.

Engineers have left Upper Street, Islington, after replacing a 530-metre stretch of cast iron Victorian mains, which burst last December, with a new plastic pipe.

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Back to school for water network workers

A school found itself the recipient of a goodwill act by a team of volunteers following a mains replacement job near its gates.

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Thames Water's approach to mental health 'ahead of the curve'

Thames Water is “ahead of the curve” with its approach to mental health and wellbeing, Sky News reported this morning.

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Thames Water shortlisted for multiple Utility Week awards

Thames Water has been shortlisted three times in the prestigious Utility Week Awards.

The company, which supplies water and waste services to 15 million people, has been nominated in the team of the year, marketing initiative of the year and capital project management categories.

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Bedding down for winter at Hogsmill

Two new refuges for wildlife have been created at Hogsmill sewage works.

The new homes were installed as part of the development at the site, which has seen the construction of an odour control unit, and a combined heat and power (CHP) plant.

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Shining a light on pumping stations

When you think of a sewage pumping station, you don’t necessarily envisage it could be under somebody’s front room. Or under a garage, or just behind a front door.

But that’s what the small sewage pumping stations (SSPS) team has been facing regularly as it seeks to bring private stations under the ownership of Thames Water.


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Reservoir site opens doors to public as Europe's largest urban wetlands

A working reservoir site, owned by Thames Water and described as “London’s best kept secret” has been transformed into Europe’s largest urban wetlands nature reservoir and will begin welcoming visitors later this week.

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Veteran celebrates 50 years with Thames Water

A Thames Water stalwart has been honoured after clocking up more than half a century working at the company.

Ray Jackson, 65, joined the then Metropolitan Water Board on September 19, 1967 and picked up his 50 year service award at a special presentation in September.

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Thames Water volunteers help clean up Reading

The town of Reading is a cleaner, tidier place this week thanks to the efforts of 40 volunteer litter-pickers who supported the latest Reading RESCUE event at the weekend.

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Orchard reborn after £20k grant

A community orchard and a new green gym have officially launched thanks to a £20,000 donation from Thames Water.

The company donated the money to benefit communities in the London borough of Richmond after residents lost water supply on Christmas Day in 2016, after the pumps at Hampton water works suffered an unplanned shut down.

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Thames Water brings smart water meters to Croydon

Smart meters will be putting Croydon residents in control of their water use, helping them to make simple money-saving choices at home.

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Fatbergs feeding off London food outlets

A staggering 92 per cent of restaurants, takeaways and other London food establishments surveyed are “feeding the fatberg”, Thames Water has revealed.

 

Visits to more than 700 outlets across the capital found almost all were failing to prevent fat, oil, grease and food scraps entering the sewer network, where it congeals with wet wipes and other unflushables to cause blockages.

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Laying foundations for competition

Thames Water is picking up plaudits for promoting competition in the development sector.

The company’s developer services team is working increasingly closely with self-lay providers, who lay mains and connect new properties at sites across the region.

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Life-changing mission to Malawi

Ten experts from across Thames Water recently headed to Malawi as part of the ‘Thames Love Malawi’ programme.

The scheme is a four-year partnership between Thames Water and WaterAid which will raise £2 million to support water and sanitation projects in one of the poorest nations on the planet.

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Take a walk on the wild side at Beckton

When thinking about wildlife, your mind may instinctively wonder to the vast plains of Africa, or Brazil’s Amazon rainforest, teeming with life – probably not Thames Water’s site in Beckton.

With the cold winds of autumn and winter now blowing in, staff at the sewage works are now helping to prepare the grounds for the plethora of wildlife which calls the site home.

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Thames Water scoops two awards for education and community support

Thames Water’s commitment to education and support for communities was recognised twice last week as the company collected two top awards.

 

The first gong was awarded to the firm’s education team in the business category at the STEMX Awards, hosted by education charity SATRO, for promoting STEM subjects (science, technology, engineering and maths) in school and colleges in Surrey and the South East.

 

The second was for support given to a community project in Enfield which saw Firs Farm playing field transformed into a wetland habitat, presented by the Canal and River Trust.

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Greg James records Radio 1 show from world-famous fatberg

Radio 1 DJ Greg James has recorded and aired the first ever show from the side of a fatberg.

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Improving the water quality of the River Crane

Over 270 appliances, including washing machines and baths, no longer empty their contents into the River Crane and its tributaries, thanks to 12 months of hard work by Thames Water and the Environment Agency.

 

Following extensive detective work at over 5,000 properties, across five west London boroughs, 13 outfalls, where surface water enters the river, have been significantly improved.  

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Thames Water publishes trunk main action plan

Thames Water has today published its Trunk Mains Strategic Review which sets out a clear action plan, following a series of burst trunk mains last year.

The report from the UK’s largest water and waste water provider identifies 15 clear commitments designed to minimise the risk of similar bursts happening in the future, and to improve the business’ response to such emergencies.

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Thames Water rewarded for its commitment to sustainability

Thames Water has been recognised for its commitment to sustainability by the influential Global Real Estate Sustainability Benchmark for Infrastructure (GRESB) survey.

The UK’s largest water and wastewater company improved on last year’s performance, finishing top globally in the ‘water resources’ category, and fourth globally for infrastructure across all the 160 businesses that took part.

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Water works back in action

Three water works in London are being recommissioned to help keep taps flowing across the capital following the dry spring and early summer period.

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Plug for first Thames Water electric vans

Thames Water has taken its first steps to running a greener, more environmentally friendly fleet, with its first electric van being used by the innovation team in Reading.

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Kilimanjaro challenge

A team of dedicated Thames Water fundraisers have scaled one of the most iconic mountains in the world to raise funds for WaterAid.

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School work on screen

Thames Water’s education team has produced its own short film to encourage more schools to visit its free education centres.

The video, which was launched on the company’s social media feeds last month, is aimed at teachers and other education workers to increase awareness of Thames Water’s education programme and promote its five free education centres in Didcot, Kingston-upon-Thames, Rickmansworth, Slough, and Walthamstow.

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Thames Water welcomes 2017 graduate group

More than three dozen eager graduates are now bedding in at Thames Water.

 

The 37 graduates were whittled down from more than 1,000 applicants, with a range of expertise and ages.

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'Humphrey' star of the show as London flings open its doors

Thames Water’s Grade II listed King George V pumping station, home to three of only four surviving ‘Humphrey’ gas pumps in the world, drew huge crowds last weekend.

The site in Enfield, north London, which is usually off limits to the public, flung open its doors as part of Open House weekend, which gives the public free access to some of the capital’s best buildings, showcasing the best in architectural design.

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Monster Whitechapel fatberg given new lease of biodiesel life

The monster 250-metre long Whitechapel fatberg will be converted into around 10,000 litres of biodiesel, Thames Water has confirmed today.

 

The congealed mass of fat, oil, grease, wet wipes and sanitary products discovered blocking an east London sewer will create enough environmentally-friendly energy to power 350 double-decker Routemaster buses for a day.

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Crowds flock to popular Tidefest

The wind and the rain failed to dampen the spirits at this year’s Tidefest celebrations as crowds flocked to the banks of the River Thames.

Now in its fourth year, the annual event is held to celebrate the importance of the iconic river and the role it plays in everyday life for Londoners.

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Monster fatberg longer than two Wembley football pitches clogging up Whitechapel sewer

Thames Water engineers have started a three-week sewer war against a giant 250 metre long fatberg around 10 times bigger than the famous Kingston monster found in 2013.

The Whitechapel fatberg is one of the largest ever found, with the extreme rock-solid mass of wet wipes, nappies, fat and oil weighing the same as 11 double decker buses. It is blocking a stretch of Victorian sewer more than twice the length of two Wembley football pitches and weighs-in at a staggering 130 tonnes.

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Lights, camera, action! New videos released in fight against fatbergs

Thames Water’s hard-hitting Bin it – don’t block it campaign is set to reach more people than ever this autumn as the company releases two videos demonstrating how to correctly dispose of wet wipes and cooking fat.

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Water way to start a career

As school pupils across the country return to class, Thames Water’s next batch of apprentices are embarking on their new careers.

Fourteen students have joined the water side of the company, and after completing tailored inductions last month will now begin their four-year courses.

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Celebrating freedom across the region

Thames Water’s rainbow flag was flying high throughout a hectic schedule of Pride events.

Last weekend’s Reading Pride event was the fourth festival of the summer which the water company had sponsored, following the Oxford, Swindon and London events.

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Reservoir repair team walking on water

A sailing club in West Molesey remains open for business despite the reservoir it calls home being renovated, thanks to some innovative work by Thames Water.

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Practice makes perfect

Thames Water is using innovative software that can cut costs, enhance health and safety and foster collaborative working across the company’s major projects.

 

Digital software Synchro allows for a 3D model to be constructed and then synced with a project programme to provide a 4D simulation of planned works.

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Slip-lining into the future

Thames Water is using cutting edge techniques to replace its ageing water mains while reducing congestion on the busiest roads in its area.

As part of its ongoing investment to protect water supplies for now and future generations, the company is investing millions of pounds into its water network to search for defects in pipes which could cause leaks or bursts, and then repair or replace them.

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First chief digital officer committed to improving customer experience

Thames Water has appointed its first chief digital officer

 

John Beaumont, 39, joins Britain’s biggest water company after 12 years focused on customer and operational-led transformations as a partner at Bain & Company, the global management consultant.

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Tidefest 2017 edges closer

Final preparations are now being made as this year’s popular Thames Tidefest edges nearer.

The annual event celebrates the recreational importance of the River Thames to Londoners, and will take place on Sunday, September 10.

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Festival ex-cess transformed into poo power

While the thought of the contents of Reading Festival’s infamous toilets might make some people feel queasy, Thames Water’s sewer teams are relishing the prospect.

With hundreds of thousands of festival goers flocking to Richfield Avenue, Britain’s biggest water company has made special arrangements to deal with the site’s sewage – and to transform it into renewable energy.

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Thames Water signs new agreement in Malawi campaign

Thames Water’s CEO Steve Robertson has signed a new agreement which sets out the company’s future commitment to the Thames Loves Malawi appeal.

Called the Framework of Cooperation, the agreement is with the Central Region Water Board of Malawi and will see Britain’s biggest water company and its Malawi counterpart commit to sharing resources, knowledge and expertise.

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Cancer survivor aims to inspire others with charity challenges

A keen runner who beat cancer will be tackling an iconic race in the north of England to raise funds and inspire others suffering from the disease.

Paul Gee, 53, from Swindon, will take on the Great North Run just over 12 months after being diagnosed with oesophageal cancer, and just seven months after being discharged from hospital.

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New sewer system for Hemel Hempstead

Work is under way to lay a huge new sewer in Hemel Hempstead as part of a more proactive approach by Thames Water’s developer services team.

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Christmas tree pulled from beauty spot sewer

‘Yule’ never believe what Thames Water pulled out of a sewer in a Surrey beauty spot this week.

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Happy birthday 'cake' for renewable energy generator

Nobody wants to have a dry cake on their birthday, unless you work at record-breaking Long Reach sewage works.

The site’s thermal hydrolysis plant (THP), which treats sludge – a by-product of the sewage treatment process – before it’s turned into biogas and then renewable energy, has just celebrated its first birthday, and has so far helped produce enough electricity to power almost 5,000 homes.

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A clearer look for water quality

A refreshing new look to determine a postcode’s water quality has transformed the way Thames Water customers can inspect what is flowing from their taps.

The eye-catching redesign of the Water Quality Reports is customer orientated – with a view to making data clearer and easier to understand, and includes 20,000 postcodes not previously available.

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Innovative scanning technology on Lee High Road

Thames Water is hard at work on Lee High Road, trialling new technology that it’s hoped will help the company detect defects on its water pipes and reduce the liklihood future bursts.

 

This innovative trial, a first in the UK, follows a burst along the same stretch of road in Lewisham, south-east London, last November.

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Asking the experts

Berkeley Homes and Taylor Wimpey are among major developers who have taken advantage of face-to-face ‘ask the expert’ sessions launched by Thames Water.

Organised by the company’s developer services team, 28 developers and consultants so far have received advice on a range of projects, ranging from London to the Cotswolds.

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Lee-ding the way

Finding ways to address water shortages during times of dry weather has constantly been an issue for water companies to solve.

These pictures, which were found during the recent office refurbishment at Coppermills water works, show the gruelling hard work carried out to lay the Thames to Lee Valley main.

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Remotely controlling the flow

It may look like a fun summer holiday activity but there’s scientific logic behind Thames Water’s use of a remote controlled speed boat.

The boat, which is being put into action across a number of Thames Water’s reservoirs, is providing increasingly accurate depth readings allowing teams across the company’s region to calculate the build-up of sediment in water storage tanks

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Thames Water hires next cohort of apprentices

Nearly two-dozen apprentices are entering the world of work after being hired by Thames Water.

Twenty-two youngsters have joined the waste water side of the business, and are now undergoing a tailored induction programme before officially starting in September.

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Seeing is believing

One of the most frustrating parts of any project are the inevitable hiccups and speedbumps that are encountered along the way. That’s why a small team at Thames Water is looking to solve these problems, before they even become an issue.

 

‘Hololens’ creates and projects detailed holograms of planning designs. It means both engineers and operators can inspect the plans, in a real life-size environment, seeing it from different angles and vantage points.

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Feeling arty at Walthamstow

A new 3D art exhibition is set to open at Walthamstow Reservoirs after judges were inundated with entries.

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£2.1 million project to improve Baker Street water supply

Thames Water is installing a new water main in Baker Street as part of a £2.1 million project to make the network more resilient now and for future generations.

Engineers have been working in the road – made famous by literary detective Sherlock Holmes – to replace an old iron Victorian water pipe with a new tougher plastic one.

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Mains replacement programme comes to Banbury

A £640,000 project to upgrade a key section of Banbury’s water mains is well underway.

Thames Water engineers are on site at Milton Road for the 14-week scheme, which will see old cast iron pipes replaced with tougher and stronger plastic pipes, which are less prone to leaks and bursts.

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Nurturing Barn Owls in Bracknell

The Thames Water team in Bracknell are flying high, after their conservation efforts have been rewarded with four Barn Owls chicks hatching in early July.

 

With a number of operational improvements taking place at the company’s Berkshire sewage treatment works, the team have been hard at work since last winter, together with PeakGen Power, mitigating for a loss of habitat by installing two bespoke owl boxes.

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New sewer in the pipeline for West Berkshire village

Thames Water has begun work in East Garston to replace a pressurised sewer pipe which burst last week to reduce the risk of further problems, protect properties and reassure residents.

Following damage to five properties in Humphries Lane, Thames Water committed to investigate a long term solution to stop further flooding and set its engineers to work looking at practical options which could be implemented quickly.

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Recycling - the possibilities are endless

A state-of-the-art mobile recycling unit is proving crucial in Thames Water’s ongoing project to repair and restore its water mains.

As part of its investment into its network, the recycling unit processes excavated material before combining it with other substances before it is then sent to help backfill the land following the pipe repair.

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Sewage works running on 50 per cent poo power

Thames Water’s Mogden sewage works has hit a major milestone by generating more than half the electricity it uses from poo and reducing its carbon emissions.

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Sewer works planned for Hertford this school holidays

A project to connect properties in Parliament Square, Hertford, to the main sewer network to stop pollution to the River Lea will begin on Saturday July 29.

 

Thames Water’s work is set to last around three weeks and will see engineers reconfigure the current sewer network in Parliament Square.

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Taking to the Thames for Tidefest

Thousands of Londoners will descend on the banks of the River Thames for this year’s Tidefest.

 

Thames Water is the lead sponsor for the popular family-friendly event, which is taking place on Sunday, September 10, and is now finalising plans for the day.

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Huge 50,000-litres-a-day leak repaired thanks to smart meters

A huge leak which was losing 50,000 litres of water a day has been repaired – thanks to smart meters.

Thames Water engineers repaired the leak – losing the equivalent of 625 bathtubs every day – after the meter was installed on a customer’s property in Greenwich as part of the water saving smart meter programme.

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Community attends Aylesbury sewage works open day

Thames Water opened its Aylesbury sewage works doors to show members of the community what goes on behind the scenes.

Around 30 residents attended the day for a guided tour of the works, and were given talks on how wastewater is treated before being safely returned to the environment.

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Isle of Dogs pumping station gets listed status

An iconic Thames Water pumping station on the Isle of Dogs has been declared a Grade II listed building by Historic England.

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Volunteer hub scoops top award

An enterprising and sustainable volunteer hub has picked up a top award.

The Roundhouse, based at Thames Water’s Woodberry Wetlands, was handed an enterprise award by the Forestry Commission.

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Crowds flock to popular Raft Race

More than £42,000 was raised for charity as Thames Water employees and local companies took to the water for the annual raft race.

Hundreds of people flocked to the popular event, which is held on the River Thames near to Reading Rowing Club, with all funds raised donated to WaterAid.

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Campaign bids to reduce sewer blockages in local hotspots

Thames Water is targeting householders in fatberg hotspots across its region with its successful Bin it – don’t block it’ campaign.

The aim is to get those putting fat down the drain, and wipes down the toilet, to understand the impact of their behaviour and change their ways.

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Meet the water guardians

As you boil the kettle for a cup of tea, or turn the shower on first thing in the morning, the last thing you think about is how Thames Water ensures the quality of its water.

A dedicated team of water quality technicians (WQTs) patrol the streets, pumping stations and reservoirs in the constant drive to ensure the highest water quality possible in the company’s region.

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Water pumping station gets £250,000 makeover

A quarter of a million pound project to improve the resilience of Godalming’s water supply has recently been completed by Thames Water.

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Royal approval for Queen Mary Reservoirs Sailability club

Thames Water’s Queen Mary Reservoir received a royal seal of approval from HRH Princess Anne when she visited to celebrate Sailability’s 20th anniversary.

The Princess Royal was shown around the reservoir and introduced to some of the charity’s volunteers and members during the celebrations on Thursday, June 29.

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Partnership heralds greater protection for River Kennet

Thames Water and Action for the River Kennet (ARK) celebrated the completion of a £30 million project to reduce abstraction at an event in Mildenhall, Wiltshire, last week.

Representatives from a range of organisations, including the Angling Trust and the Environment Agency, were present to formally mark the commissioning of Thames Water’s new Axford pipeline, running 17 kilometres from the company’s Blunsdon reservoir north of Swindon, to Whitefield reservoir to the south-east of the town.

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Thames Water publishes “Our taxes explained” – outlining a clear tax strategy and greater tax transparency

Thames Water has today published its first “Our taxes explained”, a document designed to fulfil its commitment to being open and honest with customers, and to explain its taxes in a simple, understandable way.

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Thames Water publishes its Annual Performance Report

Thames Water today published its Annual Performance Report for 2016/17 alongside an independent report from the company's Customer Challenge Group (CCG) giving its assessment of how the company performed during the year.

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Community green spaces to benefit from Christmas Day water disruption

Thames Water has donated £40,000 to two west London environmental charities to benefit the communities who temporarily lost water supply on Christmas Day.

 

Friends of the River Crane Environment (FORCE) and Friends of Richmond Park (FRP) will each receive half of the money to spend on community projects.

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Innovatively bringing defunct sewage tanks back to life

A state-of-the-art grabbing crane is being used to help revitalise a dormant sewage tank.

The clean-up operation at Thames Water’s Camberley sewage works will see the tank become a secondary digester, helping to transform sludge – a by-product of the sewage treatment process – into eco-friendly fertiliser.

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Helping to remember fallen war heroes

A new memorial field and wetland has been opened near the M25 after Thames Water funded a community project.

More than 200 people attended the official opening ceremony of the new field at Rye Meadows in Ashtead last month after a six-year long project to renovate the area.

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Cleaning through the years at Thames Water

As these pictures show, over the years Thames Water has taken great care in cleaning the equipment it uses to provide its millions of customers with high-quality drinking water.

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Using innovative technology to find forgotten rivers

Hundreds of lost rivers could soon be rediscovered and eventually restored thanks to a ground-breaking project.

The team of river hunters from Thames Water’s innovation team have been collating information from historical maps and records and combining it with data from modern satellite images to track down former rivers – in the hope many of them can be restored to their former glory.

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Sewer upgrade planned for Oxford

A half a million pound project to improve the sewer network under St Clements Street, Oxford, will begin next month.

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Daughter's charity challenge in tribute to dad

A daughter will tackle a charity challenge to raise funds and awareness for a sepsis charity after her dad died 48 hours after being diagnosed with the infection.

Claire McKay, and two of her friends, Karen Brookes and Zoe Spurgeon, who all work for Thames Water and are based at Walnut Court, are set to take on the Cotswold Way Challenge after her dad, Steve McKay, 64, died in June 2016. 

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Thames Water proudly supports Pride festivals

Thames Water is proudly supporting this year’s Pride festivals across its region.

The water company has already backed this year’s Oxford parade, and will also be supporting the upcoming London, Swindon and Reading festivals.

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Walthamstow fisheries to reopen after investigation

Walthamstow Reservoirs are set to reopen this week following a five week closure.

Thames Water took the preventative measure after a carp virus was found in the reservoirs following the death of a number of fish.

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A virtual peek into the future of mental health support

Mental health is under the spotlight, with many campaigns running to raise awareness.

Thames Water is at the forefront of the drive to help people who are experiencing mental health issues, and has launched a new virtual reality training programme to help people spot signs and offer support to those facing difficulties.


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Thames Water Utilities Ltd financial results for 2016/17

Thames Water Utilities Ltd announces its results for the full-year ended 31 March 2017.

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Kestrels bedding in at Beckton

A family of Kestrels have made a ventilation pipe their home on a Thames Water site in east London.

Staff at Beckton sewage treatment works adopted the birds of prey after they were first spotted nesting in a pipe connected to the company’s sludge powered generator.

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Food outlets get on board in battle against fatbergs

A campaign to reduce sewer-blocking fatbergs has seen more than 800 food outlets receive face-to-face waste disposal advice from Thames Water experts.

 

Experienced sewer engineers have been visiting restaurants and takeaways since February, targeting outlets across London and the Thames Valley in areas identified as sewer blockage hotspots.

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Gaming style technology puts customers in charge

An innovative piece of technology is putting customers in control of the future of water and sewage services in London and the Thames Valley.

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Super slimmers shed 210 stone in fitness drive

More than 200 dedicated fat-fighters have shed 3,000lb – the equivalent of three fully-grown polar bears – during a post-Christmas weight-loss drive.

Thames Water teamed up with Slimming World to offer those wanting to fight the flab a 12-week programme designed to help them lose weight and take control of their health, wellbeing and happiness.

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Closed Walthamstow fishery investigation continues

Thames Water’s Walthamstow Reservoirs fishery will remain closed until mid-June.

A number of carp had to be removed from four of the six coarse reservoirs at the end of May, with the east London site closed to anglers as a precautionary measure against further fish losses.

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Flexi-working underground in London to aid new developments

Work has been completed to protect a huge Edwardian sewer from the effects of upgrade work by London Underground beneath the City of London.

Engineers from Thames Water’s developer services worked around the clock at the Bank-Monument station complex as part of a major project to increase the station’s capacity and build a new tunnel.

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Fatberg fighting message hits home as blockages fall by a quarter

An awareness campaign encouraging east London residents to do their bit in Thames Water’s war on fatbergs, has seen a 26 per cent reduction in sewer blockages.

 

Almost 70 per cent of people in parts of Newham, Redbridge, Havering, Epping Forest and Barking and Dagenham say they’ve changed their behaviour when it comes to disposing of cooking fat and wipes following a campaign urging them to “Bin it – don’t block it” last autumn. Thames Water targeted the boroughs after identifying them as sewer blockage hotspots.

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Thames Water's high-powered jet clearing up sewers

A high-powered concrete-busting kit has been brought in by Thames Water to tackle the menace of cowboy builders pouring concrete into sewers.

The new 12,000 PSI jet tanker is powerful enough to blast through concrete and other materials that clog up the sewer network and potentially cause blockages and in turn, bursts, leaks and flooding.

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Discovering what lies beneath in Sewer Week

More than 300 intrepid explorers were transported back to the Victorian era as part of this year’s Sewer Week.

Held annually at the Grade II listed Abbey Mills Pumping station, members of the public, employees and stakeholders were given a tour of the sewage station before going underground.

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Thames Water scoops two accolades at Water Industry Achievement Awards

Thames Water scooped two prestigious accolades at the Water Industry Achievement Awards.

The company bagged top spot in the Carbon Reduction Initiative of the Year and the Partnership of the Year award, and was honoured at a ceremony on May 23.

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Tilehurst Water Tower anniversary

The iconic white landmark standing tall above the Reading skyline is a welcome sign of home for motorway drivers heading back from the west. But how many people really know why the Tilehurst Water Tower is there or what it does?

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Acton community centre 'transformed' by volunteers

An Acton community centre has been “transformed” by a team of Thames Water volunteers.

Under the stewardship of Don Tanswell, chairman of the Southfield Park Triangle Residents’ Association, the group gave the popular scout centre in Rugby Road a new lick of paint, cleared overgrown pathways, did some gardening and cleaned the decking to get the centre ready for summer.

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Top marks for newly qualified Thames Water apprentices

Eight Thames Water apprentices have completed four-year courses and continued their prosperous careers as fully-qualified technicians.

 

Kayne Chambers-Blucher, Darren Ewer, Adam Bradbury, Catherine Corridan, Mark Bowler, Ikram Patel, Tom Inward and Simon Hasselbury have all signed full-time contracts after starting the scheme at various Thames Water sites across London and the Thames Valley in 2012.

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Farmoor reservoir celebrates 40 years' essential service

Farmoor reservoir will open its doors to the public on Saturday to celebrate 40 years of essential service to the Oxfordshire and Swindon region.

 

Officially opened in 1977, the largest of two reservoirs at the complex – five miles west of Oxford city centre – has supplied billions of litres of water to the growing number of households it serves over four decades.

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Waterman prepares to step down after 50 years

Reading-based slow sand filter technician John Eckert is preparing to step down after 50 years’ service at Thames Water.

The 65-year-old joined the sewage treatment works at the then Wallingford District Council in 1967, just two weeks after leaving school aged 15.

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Thames Water: Ready for the wet weather

Thames Water teams are on high alert across London and the Thames Valley in preparation for the heavy rain expected to hit the area tomorrow.

 

Ahead of the predicted storms, the company has increased the number of drainage specialists available by around 30% and has extra tanker vehicles on standby for the rest of this week. Some planned work has been scaled back and rescheduled to free up staff to respond to weather related incidents and pro-actively visit areas most at risk.

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Thames top water company to work for, say students

Thames Water is the number one water company of choice for students, according to the influential Guardian 300 list.

 

The list, which is published annually, saw over 60,000 students vote for UK companies they’d most like to work for, with the UK’s largest water and wastewater provider jumping 85 places on last year’s rankings, to reach 131 place.

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Angling for a better future at Thames Water Academy

 

Thames Water’s Angling Academy in Walthamstow was the ‘plaice to be’ as 25 students from a nearby school went on an educational expedition.

 

Students from Hackney’s Jack Petchey Academy hauled in some huge fish and learned more about the reservoirs and water network.

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Reptiles find new home at ‘perfect’ Crossness nature reserve

Hundreds of reptiles have been released back into the wild next to an iconic pumping station as part of a wildlife translocation project in Bexley.

Ecologists have so far re-homed 187 common lizards and 273 slow worms at Thames Water’s Crossness nature reserve, in Abbey Wood, south east London, with many more set to follow.

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Major milestone for Walthamstow Wetlands

Work to transform Thames Water’s Walthamstow Reservoirs into a public wetlands reached a significant milestone last month when the roof of a brand new swift nesting tower was lifted into place.

The £8.7million project will open Walthamstow Reservoirs to the public, providing free access to the 211 hectare Wetlands for residents and visitors to enjoy. When complete this autumn it will be one of the largest urban wetland nature reserves in Europe, while still providing 500 million litres of water a day for around 1.5 million people across north London.

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Modern 3D technology protecting Victorian pumping station

Experts are using state-of-the-art 3D technology to solve a potential structural problem at the Victorian Crossness pumping station.

 

The iconic landmark, listed by the Daily Telegraph last week as one of the top 20 secret sights in London, was built in the 1860s in a bid to fight the capital's sewage and odour problem.

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Shaping the future of water in London and the Thames Valley

Thames Water customers can have their say on how the company should keep up with growing demand for water services in London and the Thames Valley at a series of special events over the next two months.

 

Throughout May and June, Thames Water representatives will host open forums and roadshows to give customers a face-to-face opportunity to find out more about water and wastewater, and help influence the company’s plans for the future. The first open forum is set to take place on Thursday, May 11 in Cirencester.

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Could your bus soon be powered by a fatberg?

Plans to transform problematic fatbergs from a sewer blight to environmental delight have taken a step forward.

Thames Water has joined forces with renewables firm Argent Energy to investigate the possibility of transforming the congealed fats, oils and greases, commonly known as fatbergs, into environmentally-friendly fuel.

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Region-wide project to protect environment and natural habitats

Thames Water has embarked on a huge environmental survey of its grounds to protect the environment and natural habitats.

It is assessing and evaluating all of the trees and associated or potential habitats it owns, or that are near its sites, in a bid to protect staff, visitors, the environment, infrastructure, the public and property.

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New screens will help protect endangered eels

Representatives from the Environment Agency and the angling community met in Walton on Thames last week to see how new eel screens installed by Thames Water are helping to protect an endangered species.

The company has installed the equipment at its advanced water treatment works in Walton, south-west London as part of an extensive project to help stocks of the critically endangered species recover.

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Sir David Attenborough Richmond Park film launched at Thames Water-sponsored ceremony

Television legends Sir David Attenborough and Sir Trevor McDonald helped launch a new film to encourage Richmond Park visitors to ‘Tread Lightly’.

 

‘Richmond Park – National Nature Reserve’ took 10 months to shoot at the famous London recreational ground by director George Chan. It was launched at a special event at the Royal Geographic Society in London, sponsored by Thames Water, and premiered on television on April 26.

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Project to clean-up River Thames 'like a poo motorway'

BBC Newsround has produced a new video to help get children revved up about the Thames Tideway Tunnel ‘super sewer’ project.

 

Described as like a “poo motorway”, it explained how London’s increasing population has meant the current Victorian network operated and maintained by Thames Water struggles to cope with heavy rainfall.

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Thames Water completes work on multi-million-pound Didcot sewer

Work to construct one of the largest sewers in the Thames Valley was completed last week.

 

The complex feat of engineering, which has seen Thames Water and partners bore under the Great Western Mainline, has been built to support 6,000 new homes at Great Western Park and Valley Park to the west of Didcot.

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Thames Water staff raise thousands for WaterAid at London Marathon

Running the London Marathon is hard enough, but running it as one half of a camel is enough to give any athlete the ‘hump’.

Just ask Jack Brown, 24, and Matt Leydon, 37, who donned the famous costume for the iconic race. The duo were part of a team of eight runners from Thames Water who took on the course to raise money for WaterAid.

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Thames Water delivers knockout refurbished boxing club

A major renovation scheme at a popular boxing club in Kent based at a former pumping station has now been completed.

 

Delighted members of the Kings Amateur Boxing Club in Brasted have now officially moved back into their gym at the village’s former pumping station after emergency repair work was carried out on the building.

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Plastic pirates clean-up London's Docks

Thames Water shipmates joined Canary Wharf College children armed with eye patches, bandanas and fishing nets to fish for plastic the day after the London Marathon.

 

'Plastic pirate' crews boarded boats in the famous London Docks in response to concerns about litter in the water, which is particularly problematic at this time of year as signets and other birds hatch.  

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Iconic Thames Water tower dons headband for Heads Together campaign

The Thames Water Tower, on one of London’s busiest roundabouts, has been adorned with a special edition Heads Together ‘headband’ to show support for The Duke and Duchess of Cambridge and Prince Harry’s mental health campaign.

The tower, which is seen by thousands of motorists every day on the Main Ring roundabout in Shepherd’s Bush, is sporting a blue headband as part of the nationwide initiative to breakdown the stigma and change the conversation on mental health for everyone.

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Retired duo visit Didcot sewage works in Bucket List challenge

Two pensioners visited Didcot Sewage Treatment Works in their latest effort to stave off boredom in their retirement.

Brendon Sparks, 71, and Martin Connolly, 73, from Hertfordshire, visited the Thames Water site as part of a bucket list of things to do in a bid to keep themselves entertained.

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Thames Water backs pioneering apprenticeship scheme

The UK’s largest water and wastewater provider, Thames Water, has thrown its weight behind a pioneering new apprenticeship, targeting safety, health and the environment (SHE).

 

Support for the scheme, recently granted by the Minister of State for Apprenticeships and Skills, follows a push for a formal apprenticeship at the recent London health and safety directors’ forum, where senior health and safety executives, including Thames Water’s Karl Simons, aim to drive standards and tackle challenges across the industry.

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Eggs-cellent donations provide chocolatey treats for children in Reading

Hundreds of children from across the Thames Valley are set for a cracking Easter thanks to the generous donations from Thames Water employees.

More than 550 eggs and chocolate treats have been donated by kind-hearted staff to help provide disadvantaged youngsters a happy holiday.

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Donning Humphrey's humps in fundraising London Marathon quest

Running the London Marathon is hard enough, but running it as one half of a camel is considerably more difficult.

Just ask Jack Brown, 24, and Matt Leydon, 37, who will be donning the famous costume for the iconic race on April 23.

The duo are part of a team of eight runners from Thames Water who will be lacing up their running shoes and pounding out the miles in the event, to raise funds for WaterAid.

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Bowled over in international cricket tournament

A keen cricketer from Essex produced a man of the match performance to help England’s over 50s cricket team to win an international tournament.

Garry Neicho, 58, a team manager at Riverside Sewage Treatment Works in Rainham, was a member of the England south over 50s side who won the competition in Cape Town, South Africa, at the iconic Newlands cricket ground at the end of March.

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Executive Team appointments at Thames Water

Sarah McMath has been appointed Managing Director of Wholesale Water at Thames Water, in place of Bob Collington who is retiring from the business.

Separately, Steve Spencer will take on a newly-established role as Chief Delivery Officer, responsible for ensuring the successful delivery of customer-focused goals and plans across the whole business.

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Station's new surroundings

A group of girl guides have helped brighten up a newly developed Thames Water sewage pumping station in Fleet.

Twelve girls from Fleet Girl Guides visited the Hitches Lane site in March to brighten the area up as part of their ‘Grow Wild’ project.

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Thames Water brings smart water meters to Redbridge

Smart meters will be putting Redbridge residents in control of their water use, helping them to make simple money-saving choices at home.

The aim of the smart metering programme is to reduce overall water use and improve leakage detection, owing to population growth and climate change putting pressure on water resources.

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Workers 'let it be' at iconic Beatles zebra crossing

Staff from Thames Water have been working like a dog as part of a tricky roadworks programme at the famous Abbey Road zebra crossing.

Engineers from the water company’s alliance eight20 were forced to work at the site, made famous by the pop icons Beatles in the late 1960s, as part of a water mains replacement programme.

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Thames Water scoops gold award for considerate Streetworks

Thames Water has scooped a prestigious industry award for its considerate construction schemes in the City of London.

The company, which provides water and waste services to 15 million people, has picked up a Gold Award in the City of London Considerate Contractor Streetworks Scheme 2017 awards.

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Stopping the spread of invasive species

Thames Water has been busy raising awareness this week on the impact of invasive species and how to prevent them from spreading.   

Invasive Species Week, which finishes today, brings together a range of organisations to raise the profile of an issue which is costing the UK approximately £1.7 billion a year to tackle.

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Leaf-ing it up at Camp Mohawk

A team of dedicated volunteers helped create a grass picnic area at a day care centre for disabled children.

 

More than a dozen workers from the Waste Finance Team and the Executive Team at Thames Water visited Camp Mohawk to help create a new area for children and their families to have lunch.

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'Out of sight' groundwater vital to meet growing demand

Dr Mike Jones has managed to find enough groundwater to keep the taps flowing for an extra one million customers since joining Thames Water in 1999.

That is pure gold to a hydrogeologist operating in the “seriously water-stressed” South East region of the country, especially when London alone is expected to rise in population by 1.8 million people by 2040.

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Social media response around the clock

Thames Water has taken a big step towards providing the best digital customer service in the industry with its new 24 hour social media team.

The company is responding to around 500 tweets a day within 34 minutes on average, and is set to introduce webchat to its existing digital channels, which also include Facebook.

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Speaking to more customers about smart metering

Thames Water's ‘Getting a smart meter’ guide is now available in five extra languages to help more customers understand how being in control of their water use can lead to savings.

As part of the company's ongoing smart meter roll-out across the capital, the 16-page step-by-step guide can be downloaded in Bengali, Polish, Punjabi, Turkish and Urdu – the most commonly-used languages spoken across the London boroughs.

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Improvements to deliver 'lasting benefit' to Ridgeway Path

Thames Water is helping to create a new path that will give pedestrians and cyclists a more convenient route between Cory Bridge and Sporting Club Thamesmead.

The new shared use footpath will see lighting discs to mark the edge of the path installed on the surface and an access ramp to create a new link to Southmere Park. Existing gates will be upgraded and new signs installed.

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Thames Water takes fighting fatbergs to the ATOM festival

Every year, Thames Water clears a staggering 85,000 blockages caused by things such as cooking fat, food waste and wet wipes being put down the drain. This creates blockages known as fatbergs, and can lead to raw sewage being forced back up into homes and businesses.

To help tackle this problem, the Thames Water team have been out in force at the ATOM Festival of Science and Technology over the weekend promoting the company’s clear message: ‘Bin it – don’t block it’.

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Aylesbury Crown Court - statement from CEO

Thames Water has issued the following statement after being fined £19.75 million plus costs in Aylesbury Crown Court for offences at six facilities in the Thames Valley during the period 2012-14. 

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Raising the roof at Hogsmill

A 750 tonne crane has lifted a new roof from its assembly point at Thames Water’s Hogsmill sewage works on to a secondary digester tank.


The 20 tonne roof was built over three weeks at ground level, which minimised working at height – improving safety and reducing construction time.

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Milestone in work to clean up River Thames

Two nine-metre deep Victorian sewers in Greenwich have been diverted into one as part of Thames Water’s work to improve water quality in the River Thames.

The complex work has been successfully completed without interrupting services – ensuring sewage continued to flow through the sewers without impacting customers, or the environment.

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Extensive investigations herald a cleaner Pymmes Park Lake

Following extensive investigations, 249 appliances including toilets, baths and washing machines no longer empty their contents into Pymmes Park Lake, Edmonton, north London, thanks to four years of hard graft by Thames Water, the Environment Agency and Enfield Council.

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Water issues debated by next generation

Following a series of demanding qualifying rounds, the finest debaters from schools across north London descended on The Barbican this week, to confront the issue of water scarcity, with a place at the national finals the reward.

Debating Matters, a national competition which pits schools and sixth-form colleges against one another, encourages an intelligent contest of ideas against scrutiny from industry leading experts, who serve as panel judges. 

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Water pipe diverted around road, rivers and rail lines

A major tunnelling operation to divert a water main under the South Circular Road and around a river and two railway lines has been completed in south London.

The Thames Water project described as “like threading the eye of a needle” will enable the building of 588 apartments by Barratt Homes at nearby Catford Green.

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Wellbeing work presented at national Stress Summit 2017

Thames Water has been invited to speak about its forward-thinking health and wellbeing programme at the Health and Safety Executive’s (HSE) national stress summit in London tomorrow (March 16).

 

The company’s proactive and open approach for managing mental health issues at work has resulted in a 56% reduction in cases of stress, anxiety and depression since 2013.

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Camouflaged new booster station protecting the River Kennet and farmland view

A new booster station in a farm on the edge of Swindon has been built by Thames Water to look like a barn to blend in with its surroundings.

 

The £3m camouflaged kit, on the eastern side of the A419, will transfer water from Blunsdon reservoir to Whitefield reservoir to help serve thousands of customers in the Swindon area.

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Kelly Macfarlane to be new Thames Water managing director for customer service and retail 

Thames Water has promoted Kelly Macfarlane from her role as chief customer officer, to succeed Ian Cain as managing director, customer service and retail.

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'Real benefits for both the mentees and mentor'

Thames Water is supporting two mentoring programmes that have the potential to kick-start the lives of young people. 

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Volunteers come to Reading's RESCUE

An army of volunteers helped clean up some of Reading’s most iconic public spaces last weekend during an event organised by Thames Water and Connect Reading.

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Toilet flushed out of Oxford city centre sewer

This picture taken in Oxford city centre at the weekend gives new meaning to 'flushing the toilet'.

Thames Water's 'Bin it - don't block it' campaign warns of the dangers of pulling the chain on wet wipes and sanitary products. But now added to the extensive list of what should never end up in the company's sewers is a toilet.

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The monster of New Malden

In a leafy corner of Raynes Park, SW20, lies a very powerful monster never seen in England until now. This beast of a machine will reduce the risk of interruptions to water supplies for the 82,000 Thames Water customers who are connected to the pipes, and also reduce the risk of emergency road works.

 

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MP says Codicote sewer improvements will make a "huge difference"

News of a £250,000 project to improve how sewage is managed in the village of Codicote near Stevenage has been welcomed by residents and Stephen McPartland, the local Member of Parliament.

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Fleet telematics trial to improve driver safety and skills

New devices have been installed on Thames Water vehicles as part of a trial to improve driving skills and road safety, and reduce carbon emissions.

 

Health and Safety Executive research shows 20 people are killed and 250 seriously injured each week in traffic incidents involving someone driving for business reasons.

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Igloo a 'game-changer' for sewer training

 A new 360-degree Igloo projection theatre is “a game changer” for sewer maintenance training.

 

Thames Water and Lanes Utilities’ new kit allows teams to instantly see and hear what it is like to be inside a sewer so wastewater engineers can practise tackling real-world and potentially hazardous challenges.

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Save water and money with gadget giveaway

Thames Water is offering thousands of free water-saving devices to its Oxford customers in a bid to help the city save water and protect sources for the future.

 

The region is classed as “seriously water-stressed” by the Environment Agency and so this month Thames Water begins a campaign to get people across the county to take up their offer of installing free water-saving gadgets.

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Eight nominations as Water Industry Achievement Awards finalists announced

Thames Water has been shortlisted eight times in five different categories at the Water Industry Achievement Awards.

 

Organised by WET News and Water & Wastewater Treatment magazines, the awards “celebrate and reward outstanding innovation in the UK water industry”.

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'Great Greenway Clean Up' removes hundreds of bags of rubbish

An army of volunteers braved the rain to remove more than 250 bags of rubbish off Newham’s much loved Greenway on Friday.

 

Residents, community groups, schools and businesses from across the borough took part in the Thames Water and Newham Council-organised ‘Great Greenway Clean Up’, designed to enhance the area for visitors and the community.

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Andy Brierley wins water industry People Award

Lanes Group director Andy Brierley has won a national award that recognises people who have made an outstanding contribution to the water utility industry.

 

He said: “I hope it helps shed a light on the wonderful things our teams are doing to continuously improve the service we provide for Thames Water’s 15 million wastewater customers.”

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National Apprenticeship Week: ambitious candidates invited to 'learn and earn' with Thames Water

Engineers of the future can speak to Thames Water teams at a series of events to mark National Apprenticeship Week.

 

Britain’s biggest water company is on the road aiming to recruit 45 new apprentices to start in August 2017 as part of its successful, long-running programme.

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Thames Water shortlisted for national Customer Satisfaction Award

Thames Water is in the running to scoop a prestigious customer service award after reducing complaints by 39 per cent.

 

The company, which provides water and wastewater services to 15 million people across London and the Thames Valley, has been shortlisted in the NEC Customer Feedback Strategy category in the UK Customer Satisfaction Awards.

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‘Snakes, spiders and kangaroos,' as energy Dan takes on Australia

Thames Water energy efficiency analyst Dan Welch is cycling thousands of miles through Australian deserts and mountains to raise money for a charity helping street children in Kenya.

“I’m looking forward to seeing how far I can push myself physically and mentally – I crave the sense of achievement at the end,” said the 27-year-old from Reading.

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End of cobbled road for Lea Bridge depot

The historical Lea Bridge depot will close at the end of March, bringing to an end more than 300 years of history with London’s water supply.

Thames Water’s Victorian-era warehouse buildings and single-storey workshops in Waltham Forest are set to be demolished to make way for a hi-tech school complex.

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Prof Brian Cox records new educational film at Mogden sewage works

A Professor Brian Cox educational film shot at Thames Water’s Mogden sewage works has been launched by the Royal Society.

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Thames Water wins international environment award

Thames Water will collect an international environment award for its ground-breaking Lee Tunnel project at a ceremony in San Diego, California, next month.

The £635m project, opened last year by the then-Mayor of London, Boris Johnson, is designed to prevent around 16 million tonnes of sewage every year flowing into the tidal Thames.

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It's a wrap for railway crossing water pipe

A 30-inch wide water pipe spanning four rail lines has been wrapped in protective netting to prevent any potential disruption to rail services, following Network Rail alerting Thames Water to a crack in the pipe's concrete surround.

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Tougher pipes to keep Hammersmith flowing

Thames Water is set to replace up to 1,500 meters of old cast-iron pipework with tougher plastic pipes to help keep taps in Hammersmith flowing.

The upcoming work, to ensure a reliable water supply in the area long into the future, is due to take place from the week of 6 March and is expected to last until early July.

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Treasures from our history

Thames Water has accumulated a wealth of material throughout its 400-year history which is valued by staff and customers.

This information has been collated and is available to borrow for exhibitions, site displays, and museum collections.

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Thames Water leads the way in water training

Thames Water is setting new standards in the industry for water safety training.

For the past 18 months, health and safety training team manager Gavin Kakoulli and his colleague Phil Sutton have been preaching the virtues of two new courses designed to ensure everyone working on or around open water has the very latest awareness training.

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Teamwork key to success at Deephams

To say there’s a lot happening at Deephams would be something of an understatement.

As the huge, £250m upgrade project goes on, there is barely a corner of the 170-acre site that isn’t a hive of industrious activity.

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Thames Water tables anti-fatberg advice

Thames Water is stepping up its fight against fatbergs by launching a campaign to encourage food outlets to effectively manage waste fats, oils and grease.

 

The campaign will mainly target restaurants and fast food retailers, off the back of shocking research carried out over the last two years in Oxford.

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Ten out of ten for Nine Elms

Thames Water’s ambitious and innovative sustainable urban drainage project in a high-profile corner of south London is testing the company’s alliances to the limit.

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Bogus callers

Thames Water is today warning customers not to allow anyone into their home claiming to be working for the water company without seeing proper identification.

 

Customers are being encouraged to sign up to the doorstep password scheme, where they can set up a personal password to be given by any Thames Water employee that visits their property.

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Can we fix it? Yes we scan

Identifying defects and leaks in sewers has traditionally been undertaken using CCTV surveys. While effective, this technique can be time-consuming and surveys are not always conclusive which makes it difficult to target repairs efficiently.

Always on the hunt for more efficient ways of operating, the Thames Water’s innovation team have recently tested a new sewer infiltration survey system called Electroscan.

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Eel screens open at Walton water treatment works

Thames Water has installed its first eel screens as part of an extensive project to help stocks of the critically endangered species recover.

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Teaching the cast to cast

Thames Water’s angling development and fisheries manager Will Barnard is introducing disadvantaged youngsters to the joys and benefits of fishing.

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Thames Water slams 'irresponsible concrete sewer abuse'

Thames Water is having to dig out 10 metres of concrete poured into a sewer in Peckham, London.

The "selfish and irresponsible" actions of an unknown rogue builder in Hanover Park have been slammed as "a complete waste of time and money" by Britain's biggest water company. The work, three metres deep, is also causing traffic disruption to motorists in the area.

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Thames Water a class act in schools

Thames Water's education team have spent more than 140 hours already this year inspiring youngsters and introducing teachers to the business of water.

Liz Banks, the company's education co-ordinator, said: "January proved to be one of our busiest months.

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Thames Water supports EU Skills Partnership to tackle skills gap

Thames Water has joined forces with the Energy & Utilities Skills Partnership, to build and launch the very first 'workforce renewal and skills strategy' for the sector.

The strategy has been created to take the first steps towards ensuring the UK's vital energy and utilities sector retains a safe, skilled, resilient and sustainable workforce.

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Thames Water works its magic in Malawi

Among the countless benefits that a new and bountiful supply of clean water brings to the village of Kampingo, one stands out for Ellen Bwani.

"As of now, my chest pains are a thing of the past," she said. "My health has drastically improved as I'm able to draw water from this kiosk. I praise God for your help and goodwill."

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Hybrid-generators reducing emissions and noise

Pioneering hybrid-powered generators are helping Thames Water reduce emissions and noise on constructions sites

The new addition to Thames Water’s power supply has been made possible through a partnership with Power Savings Solutions, who design, manufacture and supply hybrid generators to the construction industry.

Read the full article

Meet our new Chief Customer Officer, Kelly Macfarlane

Chief customer oMore Show more commands. fficer Kelly Macfarlane told Utility Week magazine that it’s her responsibility to be “the voice of the customer” after joining Thames Water in January from BT Openreach.

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Thames Water brings 'smart water meters' to Brent, Hackney and Bromley

Smart water meters will be putting Brent, Hackney and Bromley residents in control of their water use, helping them to make simple money-saving choices at home.

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Thames Water's eye in the sky proves its worth

For Thames Water's health and safety team, their new fleet of drones represents nothing less than a 'gamechanger'.

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‘No surprises’ from Thames Water Bill

Thames Water customers can expect to see little or no change in their bills for 2017/18, after annual prices were announced today.

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Customer scoops £10k by paying his bill

Thames Water customer Ike Nwufoh has won £10,000 – simply for paying his water bill by direct debit.

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Thames Water supports World Wetlands Day

Thames Water is encouraging nature lovers to get out and enjoy beauty spots like Bicester Wetlands to mark World Wetlands Day!

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Extra Thames Water teams clearing high number of leaks

Thames Water teams are continuing to work around the clock to stop leaks caused by January’s sustained freezing conditions.

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Lanes reaches million job milestone

Thames Water has congratulated wastewater engineers from Lanes Group after completing one million jobs for the company.

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Thames Water teams working 24/7 to deal with cold snap

Thames Water has 500 technicians and 160 repair crews handling repairs, investigations and 40% increase in reported leaks.

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Nick Land joins Thames Water Board

Thames Water has appointed Nick Land to join its Board as an independent non-executive director, with effect from 8 February 2017.

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Interim financial statements

Thames Water Utilities Limited (“Thames Water”) is pleased to announce its interim results for the six months ended 30 September 2016.

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Thames Water brings ‘smart water meters’ to Waltham Forest

Leak-detecting smart meters will soon put Waltham Forest residents in control of their water, helping them make money-saving changes to how they use water at home.

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Water pipe repairs to continue in Crayford Road

Water pipe repair work will continue in Crayford Road for the rest of this week, Thames Water has confirmed.

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Thames Water brings ‘smart water meters’ to Waltham Forest

Leak-detecting smart meters will soon put Waltham Forest residents in control of their water, helping them make money-saving changes to how they use water at home.

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Black & Veatch secures JV role in Thames Water's eight2o alliance

Black & Veatch has joined Thames Water’s eight2O alliance by combining forces with Costain and Atkins (CABV), one of two design-build joint ventures.

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Thames Water replacing water pipes in Hurst, Shurlock Row and Ruscombe

Over the next six months Thames Water will be spending £3.5m replacing water pipes in Berkshire villages in a bid to prevent future burst water pipes and reduce leaks.

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On standby: almost a million paddling pools to cool down the South

Thames Water ready to put an extra 450 million litres of water a day into its network during heatwave.

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Council leader drops in on Enfield family aiming to save on water bills

Leader of Enfield Council Cllr Doug Taylor spent Wednesday morning (July 27) with Thames Water witnessing first-hand how a water meter, combined with the installation of water saving gadgets, can save borough residents’ money.

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Thames Water stops washing-up winding-up in the Wealdstone Brook

Forty-two appliances, including sinks and toilets, no longer empty their loads into the Wealdstone Brook thanks to three years of hard graft by Thames Water and the Environment Agency.

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Thames Water invests £1.9m in new water pipe for Hoddesdon

Thames Water started work this week (Monday Aug 1) on a job to replace three kilometres of water pipe along Lord Street. A series of pipe bursts has led the water company to invest £1.9m in the new infrastructure.

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