Latest news releases

Environmental costs of disposable sanitary products highlighted

Thames Water stepped into the fashion world to increase awareness of the impact of disposable sanitary items on the environment.

Read more

Hertfordshire village and environment to benefit from £250k investment

Stevenage MP Stephen McPartland has officially opened a £250,000 scheme by Thames Water to protect the environment and improve the lives of customers in a Hertfordshire village.

Read more

Abbey Mills' 150-year transition from steam to green power

Iconic Abbey Mills pumping station, once powered by steam, is getting ready to run on 100 per cent renewable energy thanks to a Thames Water project happening under the streets of Newham.

Read more

Maidenhead fatberg cleared as residents asked to think about what goes down the drain

Thames Water engineers have declared victory over a rock-solid fatberg blocking a town centre sewer in Maidenhead.

Read more

'Green' Basingstoke sewage treatment works operates entirely on poo power

Basingstoke sewage works now produces enough energy from waste to power the whole site after a recent £53m upgrade trebled its energy generation capacity.

Read more

Phones and mattress 'rescued' from Reading's river bank

Reading’s river banks and green spaces are now much tidier after a litter-picking event, sponsored by Thames Water, took place last week.

Read more

Environment at heart of Thames Water's corporate responsibility and sustainability report

Thames Water has published its latest corporate responsibility and sustainability (CR&S) report, featuring 60 diverse case studies and a wide range of new videos, marking the start of the inaugural Green Great Britain Week.

Read more

Thames Water helps to fund hundreds of public water fountains across London

Thames Water and the Mayor of London have announced a joint venture to majorly boost the number of water fountains in London.

Read more

World Mental Health Day: 12 Men Talking

A team of Thames Water employees took part in a powerful World Mental Health Day demonstration today to highlight the importance of having open conversations.

Read more

New 150-year digital archive captures growth of London

Thousands of never-before-seen images documenting Thames Water’s past and the growth of London are now available to the public after a mammoth archiving project.

Read more

Thames Water brings micro machine to London to cut down on disruptive road works

Thames Water is bringing an innovative new micro-machine to London to cut down travel disruption caused by essential road works.

Read more

Customer service at Thames Water celebrated with week of activities

Members of Thames Water’s executive team spent time with call-handlers and customers as the business highlighted the importance of good customer service.

Read more

Thames Water helps green Harrow community project

A group of green-fingered Thames Water staff volunteered their time to plant flowers in Woodcock Park this week to improve the banks of Wealdstone Brook, in Harrow.

Read more

Thames Water emergency sewer repairs caused by concrete

Thames Water is carrying out emergency repairs under a major road in Richmond after a sewer was thoughtlessly blocked by concrete.

Read more

Thames Water appoints Jill Shedden as new independent non-executive director

Thames Water has appointed Jill Shedden to its Board as an Independent Non-Executive Director, with effect from 1 October 2018.

Read more

Enfield's new wetland nature reserve opens to public

A Thames Water funded project has transformed a secluded and underused park in Enfield into a wonderful wetland nature reserve.

Read more

Customers to benefit from Thames Water incident management improvements

Thames Water has today submitted an action plan to Ofwat detailing improvements to its customer incident management, following analysis of the severe cold weather and rapid thaw event in early March.

Read more

Refill London leads the way with over 2,000 Refill Stations across the city

The first ever National Refill Day comes as it’s revealed that an overwhelming majority of Londoners are concerned about plastic pollution. 

Read more

UK’s first-ever female bodyguard recalls career during new job protecting Thames Water’s Walthamstow Wetlands

From travelling the world protecting celebrities and royals to now guarding the water supply for almost four million Londoners – Jacquie Davis has seen it all.

Read more

Didcot sewage works tour reveals close link to environment

Thames Water opened its doors to a group of intrigued visitors for a tour of Didcot sewage works at the weekend.

Read more

Discover Thames Water's historic buildings for Open House London

Members of the public can catch a rare glimpse inside some of the iconic Thames Water buildings that help to deliver essential water and waste services to millions of people across London. 

Read more

'Hero' Thames Water engineer saves baby from choking

A Thames Water worker has been branded a “hero” after saving an eight-month old baby from choking.

Sewer engineers Jack Gale, 22, and Wayne Stevens, 36, were working in a south London street outside when the boy’s mum, who does not want to be identified, rushed out looking for help.

Read more

Thames Water solves polluted watercourse case after two-year investigation

A battle to discover the source of pollution in a Northolt watercourse has been won after a two-year investigation by Thames Water.

Read more

Thames Water's fatberg fight rages on a year after infamous Whitechapel beast defeated

A special edition manhole cover has been installed to commemorate Thames Water’s victory over the infamous 130 tonne Whitechapel fatberg.

Read more

Joint work with charities will give environment a boost

Thames Water has today announced it is one of nine water companies that have agreed to work more closely with a group of 20 environmental charities to help better protect the environment.

Read more

Thames Water's Farmoor Reservoir to host major sailing championship

Some of the world’s best sailors will be competing at Thames Water’s Farmoor Reservoir this weekend in a major championship.

Read more

Tidefest 'reconnects Londoners with their river'

More than two thousand people descended on the sun-drenched banks of River Thames for this year’s Tidefest.

Read more

Debt investor update call

Read more

Thames Water unveils record investment plan

Thames Water has today submitted its five-year business plan to Ofwat, putting customers at the heart of its operations, prioritising affordability and unveiling a record spend on infrastructure.

The industry-leading £11.7bn investment plan includes £2.1bn to boost resilience and reduce leakage and follows engagement with nearly one million customers over the last three years. 

Read More

Tap bar's quality water quenches thirst at Notting Hill Carnival

Thames Water got into the party spirit over the Bank Holiday weekend as its popular tap bar debuted at the Notting Hill Carnival, slashing the number of plastic bottles used by thousands.

Read more

Company engages with record one million customers to develop ambitious business plan

Thames Water has engaged with a record one million customers to help develop its latest business plan, to be unveiled next week (September 3).

Water companies are required to submit business plans to the regulator every five years and the company started to engage its customers nearly three years ago, on topics that included customer service, leaks, wastewater and bills.

Read more

Fight against single-use plastic hits Notting Hill Carnival with free tap bar

Thames Water’s popular tap bar will be on hand at Notting Hill Carnival so people can fill up their own bottles with free top quality water.

Read more

Reading Festival's infamous toilets help generate power from poo!

Hundreds of thousands of litres of sewage from Reading Festival will be transformed into renewable energy following this year’s event.

Thames Water will be working around the clock over the five days to process and treat the site’s sewage and are calling on festival goers to be mindful of what goes into the infamous festival toilets.

Read more

Be 'water royalty', say Thames Water

Thames Water is encouraging its customers to continue using water wisely throughout the autumn and winter as part of a new campaign.

Read more

Company ordered to pay thousands for Swindon water theft

Thames Water’s crackdown on those who illegally tap into supplies and steal water continued today as one company was ordered to pay more than £4,500.

Read more

Thames Water takes to skies to help pinpoint leaks

Thames Water has launched a three-pronged aerial attack in its hunt to find and fix leaky pipes.

Britain’s biggest water company, which supplies nine million people with high-quality drinking water, has launched a fleet of drones, an aeroplane and a satellite to boost its battle against leakage.

Read more

Play area flooding shows importance of not flushing wet wipes

Families in Hemel Hempstead can get back to enjoying the summer after Thames Water cleared a blockage, caused by wet wipes and other unflushables, which left a play area covered in sewage.

Read more

Tidefest 2018 ready to celebrate the River Thames

A celebration of the River Thames is set to take place once again to mark its importance to the communities of London.

Read more

Taking on Thames Water's Wet Wipe Challenge

A new Thames Water campaign urging people to stop flushing wet wipes down the loo has launched today in a bid to reduce sewer blockages and fatbergs.

Read more

Feedback wanted on revised draft water resource management plan 

Thames Water has today announced it will re-consult on changes made to its draft water resources management plan, as it looks to provide a secure and sustainable water supply for the next 80 years.

Read more

Thames Water's top 10 days out this summer

With the summer holidays well under way, Thames Water has some suggestions to keep children of all ages busy in the coming weeks.

Read more

Tap bar in pulls in punters at Countryfile Live

Thames Water’s tap bar was on hand to provide thousands of visitors with relief from the heat during BBC Countryfile Live at Blenheim Palace.

Read more

High demand for water expected again as temperatures climb amid crackdown on leakage

With temperatures set to soar beyond 30 degrees again this weekend, Thames Water is reminding its customers to use water wisely and report leaks to help keep taps flowing.

Read more

New innovative filter named after former Thames employee

A new £1 million water filter has been named after a long-serving Thames Water employee who was recently diagnosed with terminal cancer.

Paul Gee, 54, has worked at the company for almost 20 years at its Latton water works near Swindon, but was recently forced to retire after being diagnosed with terminal oesophageal cancer.

Read more

Environmental groups back water saving campaign

Three leading environmental groups have today lent their support to Thames Water’s campaign urging its customers to use water wisely following one of the longest dry spells in more than 90 years.

Read more

Fund-racing on the water

Dozens of hardy souls took to their hand-made rafts to raise thousands of pounds for WaterAid.

The annual Thames Water Raft Race, held on the River Thames in Caversham, Reading, was held on July 26 with hundreds of supporters also lining the banks to cheer the teams on.

Read more

Thames Water responds to findings from latest water watchdog report

The Consumer Council for Water (CCW) has today published the results of its annual Water Matters survey which sees 200 customers from each water company provide feedback on the service they receive from their local provider.

Read more

Bogus callers

Thames Water is today warning customers not to allow anyone into their home claiming to be working for the water company without seeing proper identification.

 

Customers are being encouraged to sign up to the doorstep password scheme, where they can set up a personal password to be given by any Thames Water employee that visits their property.

Read more

Refill your water bottle at Countryfile Live

The fight to reduce single-use plastic bottles will be taken to Blenheim Palace next month as Thames Water attends BBC Countryfile Live.

Read more

Praise for company's gender diversity

Thames Water has been praised for the progress it has made on improving gender diversity.

Read more

The Five Billion Pound Super Sewer

Television viewers were given an insight into the construction of one of London’s biggest infrastructure projects in a new BBC documentary.

The three-part Thames Tideway Tunnel series ‘The Five Billion Pound Super Sewer’ started on BBC2 (9pm) last night.

Read more

Companies join effort to save water during heatwave

Businesses across Slough, High Wycombe and Aylesbury are the latest to join the mission to save water during the ongoing heatwave.

Thames Water engineers have visited dozens of companies over the past two weeks to fix internal leaks for free and offer a wide range of water efficiency tips and advice.

Read more

Dirty vans help meet record demand for water during heatwave

Thames Water’s gleaming blue and white vans will be staying grubby during the heatwave as record demand for water continues across London and the Thames Valley.

Read more

Be water smart: Take the 10 litre challenge!

Thames Water customers are being encouraged to help keep taps flowing during the heatwave by taking part in a new a water-saving challenge.

The 10 litre challenge is inspiring customers to make simple changes to reduce their daily water use and help ease pressure on record levels of demand, as well as the longer term impacts of climate change and population growth.

Read more

Thames Water ramps up water supply to meet heatwave demand

Thames Water is pumping an extra 450 million litres of water into its network to cope with a record surge in demand during the ongoing heatwave.

Read more

Thames Water strengthens governance as part of major review

Thames Water has completed a number of governance improvements as part of a major review of its corporate structure designed to boost transparency for customers and stakeholders.

Read more

Thames Water Utilities Ltd financial results for 2017/18

Investment prioritised over dividend as Thames Water puts customers first

Thames Water Utilities Ltd announces its results for the full-year ended 31 March 2018.

Read more

Investor update following the announcement of Thames Water's full-year 2017/18 results

Read more

Celebrating the achievements of women for international women in engineering day

Dozens of Thames Water female employees celebrated international women in engineering day (IWED) with a special networking event.

Women who work in a variety of roles in the business, from engineers to sewage works site managers to those helping the company’s innovation drive, attended to recognise the achievements of women at Thames Water and the industry in general.

Read more

Walthamstow Wetlands wins national heritage trophy and makes New London Awards 2018 shortlist

One of Thames Water’s biggest reservoir complexes which was recently transformed into an urban wetlands as part of a multi-million pound project has scooped a national award.

Walthamstow Wetlands, a working reservoir site which helps supply more than 500 million litres of drinking water to 3.5 million customers, won the award for best use of heritage in the national Planning Awards 2018.

Read more

Freeze-thaw Ofwat report

Ofwat has published its report into the impact of the bad weather – ‘Beast from the East’ – on water supplies across the country in late February and early March.

Read more

Thames Water reaches agreement with Ofwat on rebates to customers

Thames Water today welcomed the conclusion of Ofwat’s investigation into its leakage performance, with all customers to benefit from a rebate in next year’s bill and further price reductions from 2020-25.

Read more

Family's unbroken 428-year link with Thames Water comes to an end

Retiring after spending your whole life working for one company is a major milestone. But for Jon Langford, it has brought to an end an incredible unbroken 428-year family connection with Thames Water and its predecessors.

He is the last in a 17-strong line of family members who have helped supply generations of Londoners with water and waste services since 1850 - a combined 428 years working for the company.

Read more

Slough sewer workers being run 'rag-ged' by wipes

Homes and businesses in Slough are putting themselves and the environment at serious risk of sewage flooding by flushing wet wipes and other non-biodegradable items into the sewers, Thames Water has warned today.

Read more

Thames Water takes leading role in Catchment Management declaration

Thames Water has joined forces with other water companies and businesses to address increasing pressures on water resources in a partnership backed by HRH The Prince of Wales.

Read more

From sewer to showcase - the story of the fatberg

A panel of experts will assemble at the Museum of London next week to discuss all things fatberg - what they tell us about modern society and how they can be tamed. 

The talk on 4 June, starting a 7pm, follows the discovery of the Whitechapel fatberg last year, weighing in at 130 tonnes and stretching over 250 metres long, the length of two Wembley football pitches.

Read more

Thames Water bar pulling crowds at RHS Chelsea Flower Show

The free RHS Chelsea Flower Show tap water bar is pulling in crowds and reducing the amount of plastic bottles being used once and thrown away.

Punters can pull chilled pints of ‘London’s finest’ Thames Water by refilling their own bottles or buying a subsidised reusable ‘Taptastic’ aluminium bottle from the stand.

Read more

Celebrating 150 years of London's 'Cathedral of Sewage'

Thames Water’s iconic Abbey Mills pumping station is celebrating 150 years of essential waste services to London.

Designed by renowned engineer Sir Joseph Bazalgette as part of his landmark project to create a sewer system that would clean up the capital, the “cathedral of sewage” remains a spectacular example of Victorian engineering.

Read more

Thames to unveil 'water smart' garden at Chelsea Flower Show

A garden designed to thrive in the water-stressed south east will be showcased at next week’s RHS Chelsea Flower Show by Thames Water and Garden Club London.

Designed by former RHS Young Garden Designer of the Year, Tony Woods, ‘Urban Flow’ has been created in response to a changing climate, to manage flash flooding and tolerate drought, as well as to promote sustainable gardening practices without compromising design.

Read more

Mental health virtual reality training 'a revelation'

A mental health virtual reality training course has helped Thames Water reduce work-related illness absence by more than 75% in the last five years.

Read more

Water worker prepares for dream Wembley final

It is every young footballer’s dream to play at Wembley, the home of English football, and that is set to become a reality for one Thames Water worker.

Harrison Bayley, 28, a technician at Bourne End water works, is gearing up to play at the iconic stadium after his team Thatcham Town made it to the FA Vase final.

Read more

Fundraiser fights on despite fire to help raise more than £100k for WaterAid

A team of hardy Thames Water workers helped raise more than £100,000 for WaterAid as part of Trek Madagascar – despite their mission being hit with a huge wildfire.

Read more

Butterfly Conservation partnership off to a flying start

Thames Water’s partnership with the Butterfly Conservation is flying high, with no chance of being mothballed.

The partnership, established last year, has already seen volunteers undertake extensive work across three Thames Water sites at Chinnor, Winchester and Wendover Dean, with the Conservation providing biodiversity training to the company’s grounds maintenance teams. 

Read more

Thames Water awards internship to winners of the ultimate innovation challenge

A group of 50 students donned their thinking caps last weekend to devise innovative solutions to some of the water industry’s biggest challenges.

Read more

Water Watchers praised for smart tap-saving innovation

A smart group of budding young engineers have successfully trialled their award-winning water saving device at a Thames Water treatment works.

The innovative youngsters were praised by the company after winning the Institution of Engineering and Technology’s First LEGO League UK award for developing a water saving device for disabled people.

Read more

Come and meet Farmoor's feathered friends

An open day to showcase the array of birds and wildlife which make Thames Water’s Farmoor Reservoir their home will take place on Saturday May 5.

Read more

Thames Water to take full account of NIC report recommendations

Thames Water will be taking full account of a report published by the National Infrastructure Commission, which says England’s homes and businesses could face having their water supplies cut off in times of severe drought, if the water industry “does not improve infrastructure and water efficiency”.

Read more

New dog on campus as Thames raises thousands

Thames Water’s partnership with Guide Dogs has literally paid off, after the company’s staff helped raise over a paw-some £4,400 for the charity. 

What’s more, Frankie Tipton, a Thames employee who is registered blind, has now been united with his new guide dog Victoria, a two-year old black Labrador.

Read more

Fatberg Autopsy: Secrets of the Sewers

A pioneering Channel 4 fatberg documentary featuring Thames Water will be aired on prime time TV on Tuesday April 24.

Read more

Team gears up for London Marathon to raise funds for WaterAid

A team of hardy runners from Thames Water have been pounding the streets in preparation for this year’s London Marathon – and are now in the final throes before the showpiece race.

The eight-strong team will join thousands of others during this year’s famous race as they funds for WaterAid.

Read more

Booming success at Walthamstow Wetlands - London's newest and biggest nature reserve

More than 200,000 people have flocked to Walthamstow Wetlands in the five months since it opened to the public, following a 10-year, £10.6 million development project.

Despite a very cold, wet and snowy winter, visitors have far exceeded initial estimates but with temperatures set to climb as we head into the summer, thousands more are expected in the coming months.

Read more

Saving lives in UK first

Thames Water has become the first water company in the UK to gain a prestigious accreditation for its water safety training – with the courses already helping to save two people from drowning.

Read more

New recruits bid to cut off fatberg food supply

Thames Water has quadrupled its above-ground fatberg fighting team in a bid to slash the number of sewer blockages caused by restaurants and takeaways.

The team of door-to-door investigators has been expanded to 12 people and includes a former police officer, experienced drainage engineers and an ex-sewer flusher.

Read more

Take a behind the scenes tour at Didcot sewage works

It may not sound like the most glamorous day out day but members of the public who join a tour of Didcot sewage works are guaranteed a fascinating although somewhat fragrant experience so say organisers Thames Water.

Read more

On the right track at Kempton and Hampton railway

The next phase of a prestigious heritage project is set to get underway after Thames Water gave the go ahead for work to start.

Britain’s biggest water company has officially signed the lease to allow Hampton and Kempton Waterworks Railway (HKWR) to extend the passenger steam railway on the company’s land.

Read more

Fishing success for river education project

A special project to help protect the River Kennet and educate youngsters about the importance of water has reached a landmark anniversary.

Led by the Action for the River Kennet (ARK) group and part-funded by Thames Water, the Trout in School scheme celebrated its 10th anniversary of engaging with thousands of children.

Read more

New Malden mean machine strengthens water pipes and cuts disruption

Thames Water has significantly reduced the time and disruption it traditionally takes to replace and strengthen old Victorian pipes using a cutting edge technique.

A powerful pipe pushing machine imported from Holland has inserted stronger plastic pipes inside the existing cast iron water mains as part of a £7 million replacement scheme in New Malden.

Read more

Rebuilding bridges using centuries-old techniques

A special engineering project to repair and restore five listed bridges over The New River has been completed by Thames Water.

Dotted along the river’s 20 mile route from the River Lea to Woodberry Wetlands in North London, the bridges were originally built in 1817 and had fallen into a state of disrepair.

Read more

'Fatberg' media team shortlisted for PR Moment Award

Thames Water has been shortlisted for a prestigious PR Moment Award for its work promoting the company’s ‘Bin it – don’t block it’ campaign in the media.

Read more

Work at Farnham Park nears completion

After two and a half months, work to replace 400 metres of sewer pipe under Farnham Park is nearing an end.

The collapse of the sewer occurred just before Christmas, primarily as a result of damage caused to the pipe over the years by the roots of the park’s trees. Thames Water engineers have been working hard, alongside archaeologists, ecologists and local park rangers to clear a 300 metre pathway through woodland to the north of the park, to access the pipe in question.

Read more

Free London tap water scheme launched to help cut plastic waste

Shops and businesses around London have joined a Thames Water scheme that offers people free tap water ‘refills’ as part of the Mayor of London’s plans to reduce single-use plastic bottles in the capital.

Read more

Compensation announced after water supplies return to normal

Thames Water has announced details of its compensation scheme for customers and schools affected by weather-related supply interruptions.

Read more

Thames Water chief executive update

Thames Water has now been able to restore supplies to the vast majority of its affected customers. There’s plenty of water in the network and any remaining air locks are associated with individual properties. The company’s repair teams have been working around the clock to find and shut off the leaks that have been affecting the capital’s water network since the big freeze and rapid thaw.

Read more

Thames Water 'working flat out' to restore supplies

Thames Water is pumping an extra 500 million litres of water a day – the equivalent of 200 Olympic swimming pools – through its network to bring all customers back into supply.

The freeze and thaw has caused a huge increase in burst pipes of all sorts – in its 20,000-mile network, in commercial premises and in customers’ homes.

Read more

Water companies issue joint statement following severe weather

Following the recent freeze and rapid thaw, water companies across London and the South East of England are experiencing exceptionally high levels of demand for water due to multiple bursts on networks and an increase in leaks in and on customer properties.

Read more

How residents can stop flooding during Beast from the East

Thames Water is encouraging customers to check taps are fully switched off during the current cold blitz.

Many customers will have turned on taps located outside or in garages/sheds to try and defrost them during the severe weather, forget to turn them off, and now as the temperature increases water will flow through them.

Now, the company is asking residents to protect their homes from the risk of flooding by double checking any taps not needed to ensure they are fully turned off.

Read more

Thames Water battling Beast from the East

Thames Water teams are continuing to battle the severe ‘Beast from the East’ weather conditions on a number of fronts.

The company has rallied as many engineers and maintenance crews as possible to complete water pipe repairs, with all non-essential planned work postponed.

Read more

'Wrapped up for winter' with the Sibleys

The Sibley family from Enfield feature in a Thames Water film, which shows how to get your home “wrapped up for winter”.

Ahead of the arrival of the 'Beast from the East' the family of four have been protecting their home from this week's predicted freezing conditions - lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water and insulating their loft and clearing drains.

Read more

Fatberg Autopsy promises unforgettable sight

A Channel 4 programme, produced by BBC studios in conjunction with Thames Water, will take an in-depth look at what’s in a fatberg when it airs later this year.

Read more

Shaping the future of water and wastewater across London and the Thames Valley

A series of special events over the next two months will allow Thames Water customers to shape their water future and have a say on how the company should deliver water and wastewater services across its region.

Throughout February and March, representatives from Thames Water will be hosting a series of local drop-ins, roadshows and open days to give customers a face-to-face opportunity to learn more about water and wastewater, and crucially, to help influence the company’s plans for the future.

Read more

New innovation helps Thames Water fill reservoirs

Live data from the Environment Agency (EA) has helped Thames Water fill its large London reservoirs at the start of a wet 2018.

The damp Christmas period and steady rain since has increased river levels in the Thames and Lee after what had been a drier than average year.

Read more

Essential scheme meets record fundraising goal to reduce Oxfordshire flood risk

All properties and businesses in Oxford currently at risk of flooding from the River Thames will be better protected, after the Environment Agency-led Oxford Flood Alleviation Scheme reached its £121 million target.

Following further financial support from Thames Water, University of Oxford and Oxfordshire County and City councils, the project team is now busy preparing to submit a planning application this spring.  

Read more

Transparency and competition to further enable growth

Thames Water has announced radical changes to the way it will charge for water and wastewater connections, with feedback from customers helping to shape the new model. 

Coming into force on April 1, the UK’s largest water and wastewater provider will fix the cost of many connection services and publish the charges, to provide customers with price certainty and make it easier to estimate costs.

Read more

Cleaning up Wimbledon Park Lake

To protect precious green spaces in Merton, Thames Water is reminding households and businesses to ensure drains are properly connected.

The reminder comes as the UK’s largest water and wastewater company’s work to protect Wimbledon Park Lake has been recognised by the Environment Agency.

Read more

Consultation to shape the future of water for next 80 years

Thames Water has launched a public consultation on its draft water resources management plan, asking for customers’ views on how the company plans to provide a secure and sustainable supply of water over the next 80 years.

Publication of the draft plan follows extensive and detailed modelling of more than 200 options by the UK’s largest water provider, accounting for significant population growth in London and the Thames Valley and a changing climate.

Read more

Whitechapel Fatberg on display at Museum of London

A piece of Thames Water’s infamous Whitechapel fatberg is set to be seen by visitors from across the globe in the coming months as it takes centre stage in a new display at the Museum of London.

Read more

Thames Water plugging network crimewave

Thames Water is cracking down on those who illegally connect and steal water from its vast network of pipes.

Led by a former police detective, a team of Pimlico-based investigators are patrolling London and the Thames Valley to find and, if necessary, prosecute after a dramatic crime spike. Over the last six years, unauthorised connections have sky-rocketed from 33 in 2011 to 734 in 2017.

Read more

Tickets on sale for annual Thames Water pantomime

The Thames Water Amateur Theatrical Society is making its final preparations before hitting the stage for this year’s showpiece pantomime.

Taking place on February 2 and 3 at the Wyvern Theatre in Swindon, 25 employees plus a further 10 behind-the-scenes will perform The Littlest Mermaid.

Read more

Fundraising drive launched after employee's baby born with rare bowel disease

A huge fundraising mission has been launched after a Thames Water employee’s baby born with a rare bowel disease underwent three life-saving operations.

Read more

Smart water meters to be rolled out across Epping Forest

Smart meters will soon be putting local households in control of their water use, helping them to make simple money-saving choices at home.

 

The aim of Thames Water’s smart metering programme is to educate customers on water use and improve leakage detection, owing to population growth and climate change placing increasing pressures on water resources.

Read more

Thames Water retirement group looks ahead

The turn of the year is often the time where we reflect on the past year, and look ahead to the new one.

 

That was certainly in evidence for the Thames Water Retirement Association (TWRA) when members gathered at Westminster Kingsway College in London for its annual Christmas lunch in December.

Read more

Major repairs at Sandcroft Road enter final stages

Caversham’s Sandcroft Road is set to reopen next month after a year of “major repairs” by Thames Water’s specialist contractors.

The road has been closed for safety reasons after parts of it sunk when a water pipe burst in December 2016. 

Read more

Four water technicians begin Thames career

Four trainees have been handed full-time contracts after completing six-month traineeships.

The four, who joined the company in April 2017, are all based at water works across the company’s patch and were presented with graduation certificates after completing the intensive traineeship.

Read more

New tunnel to play crucial role in removing wastewater during extreme high flows

Thames Water’s ongoing work to ensure a healthy environment along the River Thames has surpassed another milestone – the arrival of a tunnel boring machine at Beckton sewage works.

Read more

Pair praise Thames Water after annual medical check-up saved their lives

Two Thames Water employees have told how the company potentially saved their lives after serious health issues were flagged up in annual medical assessments.

Donald Allison, 52, operations manager, and Paul Gilbert, 59, field operations manager, both based at Ashford Common water works, were told to take immediate action following their personal medical assessments (PMA) earlier this year.

Read more

Thames Water appoints new Managed Legal Services provider

Thames Water has today announced that Eversheds Sutherland will become its new Managed Legal Services provider from 1 April 2018.

Read more

Company scoops international Water Innovators fundraising award

A team of Thames Water graduates have been recognised for raising thousands of pounds for WaterAid after scooping an international award.

The nine-strong team raised more than £17,000 and beat competition from Europe and the United States to win Best Fund at the Water Innovator awards.

Read more

Thousands raised for WaterAid at football fundraiser

It was goals galore as footballers from across Thames Water took to the pitch for the annual five-a-side charity fundraiser.

Almost £3,000 was raised for WaterAid as part of the competition, held at the end of October, with 24 teams battling it out at Goals Soccer Centre in Reading.

Read more

Thames Water supporting retail market entry

Britain’s biggest water company is continuing to show its backing for the non-household retail market by offering new and improved commercial terms.

 

Thames Water will now further support retailers and their customers by waiving collateral cover on the first £1 million of wholesale turnover for retailers across its region.

Read more

Diamond job by street works team

One of Thames Water’s street works teams has won a prestigious award for providing a sparkling performance with customer communication during a major project in London’s world-famous gem and jewellery trading district.

Read more

Volunteers rally to remove rubbish in clean-ups

Dozens of volunteers donned their gloves and grabbed their litter pickers as part of the latest environment clean-up drive.

Thames Water staff, volunteers and a host of local dignitaries descended on the Greenway and Ridgeway in East London over two days to rid the popular public areas of rubbish.

Read more

Thames Water and Guide Dogs in joint fundraising effort

Beloved guide dog, Bentley the Labrador, has retired from duty at Thames Water at the grand old age of ten – 70 in dog years – with the company now looking to raise funds to support the training of the next generation. 

Read more

Thames Water Utilities Limited interim results for the period ended 30 September 2017

Thames Water Utilities Limited is pleased to announce its interim results for the six months ended 30 September 2017.

Read more

Thames Water appoints Ian Marchant as independent chairman and launches review of its corporate structure and governance

Thames Water is delighted to announce the appointment of Ian Marchant, the former Chief Executive of SSE and current chair of the engineering services company, John Wood Group, as independent Chairman.

Mr Marchant will join the Thames Water board on 1 December and take over as Chairman on 26 January, 2018.

Read more

There's no substitute for water: Campaign to help conserve 'precious resource' hits Oxford

A powerful advertising campaign has been launched in Oxford reminding residents there’s no substitute for water in a renewed drive by Thames Water.

Read more

'Wrapped up for winter' with the Sibleys

The Sibley family from Enfield feature in a new Thames Water film which shows how to get your home “wrapped up for winter”.

Lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water, insulating their loft and clearing drains are just some of the ways the family of four have protected their home from freezing conditions.

Read more

Special opening ceremony for Walthamstow Wetlands

More than 200 people flocked to Walthamstow Wetlands as it officially opened its doors.

 

The Thames Water-owned reservoir complex, which supplies 3.5 million Londoners every day with high quality drinking water, has been transformed into Europe’s largest urban wetlands nature reserve following a 10-year, £10.6 million project.

Read more

Cleaning up in Cranleigh

A watercourse in Cranleigh has been cleaned up thanks to months of hard work by Thames Water to trace sources of pollution in the area.

 

The company’s six-month investigation into pollution in the Knowle Lane ditch first began in April and has since unearthed a number of commercial and residential properties responsible for sewage, contaminated water and chemicals reaching the ditch via the surface water drains.

Read more

Raising funds in tribute to former colleagues

Thousands of pounds have been raised in tribute to four Thames Water colleagues who all passed away within four years.

 

Andrew Pudney and his colleague Paul Jeffcock, both based at Beckton, have raised more than £20,000 for a variety of charities who helped care for their co-workers.

Read more

Whitechapel Road: Thames Water wins battle but fatberg war continues

Thames Water has today declared victory in its nine-week battle against the monster Whitechapel fatberg.

Read more

Thames Water publishes corporate responsibility and sustainability report

Thames Water has published its latest corporate responsibility and sustainability (CR&S) report.

The report focuses on work completed during the last financial year and features 55 case studies to provide a more detailed look at the company’s major projects and the benefits they will provide to both customers and the environment.

Read more

Upper Street fully reopens after major Thames Water upgrade

Thames Water has completed one of its major network upgrades in London.

Engineers have left Upper Street, Islington, after replacing a 530-metre stretch of cast iron Victorian mains, which burst last December, with a new plastic pipe.

Read more

Back to school for water network workers

A school found itself the recipient of a goodwill act by a team of volunteers following a mains replacement job near its gates.

Read more

Thames Water's approach to mental health 'ahead of the curve'

Thames Water is “ahead of the curve” with its approach to mental health and wellbeing, Sky News reported this morning.

Read more

Thames Water shortlisted for multiple Utility Week awards

Thames Water has been shortlisted three times in the prestigious Utility Week Awards.

The company, which supplies water and waste services to 15 million people, has been nominated in the team of the year, marketing initiative of the year and capital project management categories.

Read more

Bedding down for winter at Hogsmill

Two new refuges for wildlife have been created at Hogsmill sewage works.

The new homes were installed as part of the development at the site, which has seen the construction of an odour control unit, and a combined heat and power (CHP) plant.

Read more

Shining a light on pumping stations

When you think of a sewage pumping station, you don’t necessarily envisage it could be under somebody’s front room. Or under a garage, or just behind a front door.

But that’s what the small sewage pumping stations (SSPS) team has been facing regularly as it seeks to bring private stations under the ownership of Thames Water.


Read more

Reservoir site opens doors to public as Europe's largest urban wetlands

A working reservoir site, owned by Thames Water and described as “London’s best kept secret” has been transformed into Europe’s largest urban wetlands nature reservoir and will begin welcoming visitors later this week.

Read more

Veteran celebrates 50 years with Thames Water

A Thames Water stalwart has been honoured after clocking up more than half a century working at the company.

Ray Jackson, 65, joined the then Metropolitan Water Board on September 19, 1967 and picked up his 50 year service award at a special presentation in September.

Read more

Thames Water volunteers help clean up Reading

The town of Reading is a cleaner, tidier place this week thanks to the efforts of 40 volunteer litter-pickers who supported the latest Reading RESCUE event at the weekend.

Read more

Orchard reborn after £20k grant

A community orchard and a new green gym have officially launched thanks to a £20,000 donation from Thames Water.

The company donated the money to benefit communities in the London borough of Richmond after residents lost water supply on Christmas Day in 2016, after the pumps at Hampton water works suffered an unplanned shut down.

Read more

Thames Water brings smart water meters to Croydon

Smart meters will be putting Croydon residents in control of their water use, helping them to make simple money-saving choices at home.

Read more

Fatbergs feeding off London food outlets

A staggering 92 per cent of restaurants, takeaways and other London food establishments surveyed are “feeding the fatberg”, Thames Water has revealed.

 

Visits to more than 700 outlets across the capital found almost all were failing to prevent fat, oil, grease and food scraps entering the sewer network, where it congeals with wet wipes and other unflushables to cause blockages.

Read more

Laying foundations for competition

Thames Water is picking up plaudits for promoting competition in the development sector.

The company’s developer services team is working increasingly closely with self-lay providers, who lay mains and connect new properties at sites across the region.

Read more

Life-changing mission to Malawi

Ten experts from across Thames Water recently headed to Malawi as part of the ‘Thames Love Malawi’ programme.

The scheme is a four-year partnership between Thames Water and WaterAid which will raise £2 million to support water and sanitation projects in one of the poorest nations on the planet.

Read more

Take a walk on the wild side at Beckton

When thinking about wildlife, your mind may instinctively wonder to the vast plains of Africa, or Brazil’s Amazon rainforest, teeming with life – probably not Thames Water’s site in Beckton.

With the cold winds of autumn and winter now blowing in, staff at the sewage works are now helping to prepare the grounds for the plethora of wildlife which calls the site home.

Read more

Thames Water scoops two awards for education and community support

Thames Water’s commitment to education and support for communities was recognised twice last week as the company collected two top awards.

 

The first gong was awarded to the firm’s education team in the business category at the STEMX Awards, hosted by education charity SATRO, for promoting STEM subjects (science, technology, engineering and maths) in school and colleges in Surrey and the South East.

 

The second was for support given to a community project in Enfield which saw Firs Farm playing field transformed into a wetland habitat, presented by the Canal and River Trust.

Read more

Greg James records Radio 1 show from world-famous fatberg

Radio 1 DJ Greg James has recorded and aired the first ever show from the side of a fatberg.

Read more

Improving the water quality of the River Crane

Over 270 appliances, including washing machines and baths, no longer empty their contents into the River Crane and its tributaries, thanks to 12 months of hard work by Thames Water and the Environment Agency.

 

Following extensive detective work at over 5,000 properties, across five west London boroughs, 13 outfalls, where surface water enters the river, have been significantly improved.  

Read more

Thames Water publishes trunk main action plan

Thames Water has today published its Trunk Mains Strategic Review which sets out a clear action plan, following a series of burst trunk mains last year.

The report from the UK’s largest water and waste water provider identifies 15 clear commitments designed to minimise the risk of similar bursts happening in the future, and to improve the business’ response to such emergencies.

Read more

Thames Water rewarded for its commitment to sustainability

Thames Water has been recognised for its commitment to sustainability by the influential Global Real Estate Sustainability Benchmark for Infrastructure (GRESB) survey.

The UK’s largest water and wastewater company improved on last year’s performance, finishing top globally in the ‘water resources’ category, and fourth globally for infrastructure across all the 160 businesses that took part.

Read more

Water works back in action

Three water works in London are being recommissioned to help keep taps flowing across the capital following the dry spring and early summer period.

Read more

Plug for first Thames Water electric vans

Thames Water has taken its first steps to running a greener, more environmentally friendly fleet, with its first electric van being used by the innovation team in Reading.

Read more

Kilimanjaro challenge

A team of dedicated Thames Water fundraisers have scaled one of the most iconic mountains in the world to raise funds for WaterAid.

Read more

School work on screen

Thames Water’s education team has produced its own short film to encourage more schools to visit its free education centres.

The video, which was launched on the company’s social media feeds last month, is aimed at teachers and other education workers to increase awareness of Thames Water’s education programme and promote its five free education centres in Didcot, Kingston-upon-Thames, Rickmansworth, Slough, and Walthamstow.

Read more

Thames Water welcomes 2017 graduate group

More than three dozen eager graduates are now bedding in at Thames Water.

 

The 37 graduates were whittled down from more than 1,000 applicants, with a range of expertise and ages.

Read more

'Humphrey' star of the show as London flings open its doors

Thames Water’s Grade II listed King George V pumping station, home to three of only four surviving ‘Humphrey’ gas pumps in the world, drew huge crowds last weekend.

The site in Enfield, north London, which is usually off limits to the public, flung open its doors as part of Open House weekend, which gives the public free access to some of the capital’s best buildings, showcasing the best in architectural design.

Read more

Monster Whitechapel fatberg given new lease of biodiesel life

The monster 250-metre long Whitechapel fatberg will be converted into around 10,000 litres of biodiesel, Thames Water has confirmed today.

 

The congealed mass of fat, oil, grease, wet wipes and sanitary products discovered blocking an east London sewer will create enough environmentally-friendly energy to power 350 double-decker Routemaster buses for a day.

Read more

Crowds flock to popular Tidefest

The wind and the rain failed to dampen the spirits at this year’s Tidefest celebrations as crowds flocked to the banks of the River Thames.

Now in its fourth year, the annual event is held to celebrate the importance of the iconic river and the role it plays in everyday life for Londoners.

Read more

Monster fatberg longer than two Wembley football pitches clogging up Whitechapel sewer

Thames Water engineers have started a three-week sewer war against a giant 250 metre long fatberg around 10 times bigger than the famous Kingston monster found in 2013.

The Whitechapel fatberg is one of the largest ever found, with the extreme rock-solid mass of wet wipes, nappies, fat and oil weighing the same as 11 double decker buses. It is blocking a stretch of Victorian sewer more than twice the length of two Wembley football pitches and weighs-in at a staggering 130 tonnes.

Read more

Lights, camera, action! New videos released in fight against fatbergs

Thames Water’s hard-hitting Bin it – don’t block it campaign is set to reach more people than ever this autumn as the company releases two videos demonstrating how to correctly dispose of wet wipes and cooking fat.

Read more

Water way to start a career

As school pupils across the country return to class, Thames Water’s next batch of apprentices are embarking on their new careers.

Fourteen students have joined the water side of the company, and after completing tailored inductions last month will now begin their four-year courses.

Read more

Celebrating freedom across the region

Thames Water’s rainbow flag was flying high throughout a hectic schedule of Pride events.

Last weekend’s Reading Pride event was the fourth festival of the summer which the water company had sponsored, following the Oxford, Swindon and London events.

Read more

Reservoir repair team walking on water

A sailing club in West Molesey remains open for business despite the reservoir it calls home being renovated, thanks to some innovative work by Thames Water.

Read more

Practice makes perfect

Thames Water is using innovative software that can cut costs, enhance health and safety and foster collaborative working across the company’s major projects.

 

Digital software Synchro allows for a 3D model to be constructed and then synced with a project programme to provide a 4D simulation of planned works.

Read more

Slip-lining into the future

Thames Water is using cutting edge techniques to replace its ageing water mains while reducing congestion on the busiest roads in its area.

As part of its ongoing investment to protect water supplies for now and future generations, the company is investing millions of pounds into its water network to search for defects in pipes which could cause leaks or bursts, and then repair or replace them.

Read more

First chief digital officer committed to improving customer experience

Thames Water has appointed its first chief digital officer

 

John Beaumont, 39, joins Britain’s biggest water company after 12 years focused on customer and operational-led transformations as a partner at Bain & Company, the global management consultant.

Read more

Tidefest 2017 edges closer

Final preparations are now being made as this year’s popular Thames Tidefest edges nearer.

The annual event celebrates the recreational importance of the River Thames to Londoners, and will take place on Sunday, September 10.

Read more

Festival ex-cess transformed into poo power

While the thought of the contents of Reading Festival’s infamous toilets might make some people feel queasy, Thames Water’s sewer teams are relishing the prospect.

With hundreds of thousands of festival goers flocking to Richfield Avenue, Britain’s biggest water company has made special arrangements to deal with the site’s sewage – and to transform it into renewable energy.

Read more

Thames Water signs new agreement in Malawi campaign

Thames Water’s CEO Steve Robertson has signed a new agreement which sets out the company’s future commitment to the Thames Loves Malawi appeal.

Called the Framework of Cooperation, the agreement is with the Central Region Water Board of Malawi and will see Britain’s biggest water company and its Malawi counterpart commit to sharing resources, knowledge and expertise.

Read more

Cancer survivor aims to inspire others with charity challenges

A keen runner who beat cancer will be tackling an iconic race in the north of England to raise funds and inspire others suffering from the disease.

Paul Gee, 53, from Swindon, will take on the Great North Run just over 12 months after being diagnosed with oesophageal cancer, and just seven months after being discharged from hospital.

Read more

New sewer system for Hemel Hempstead

Work is under way to lay a huge new sewer in Hemel Hempstead as part of a more proactive approach by Thames Water’s developer services team.

Read more

Christmas tree pulled from beauty spot sewer

‘Yule’ never believe what Thames Water pulled out of a sewer in a Surrey beauty spot this week.

Read more

Happy birthday 'cake' for renewable energy generator

Nobody wants to have a dry cake on their birthday, unless you work at record-breaking Long Reach sewage works.

The site’s thermal hydrolysis plant (THP), which treats sludge – a by-product of the sewage treatment process – before it’s turned into biogas and then renewable energy, has just celebrated its first birthday, and has so far helped produce enough electricity to power almost 5,000 homes.

Read more

A clearer look for water quality

A refreshing new look to determine a postcode’s water quality has transformed the way Thames Water customers can inspect what is flowing from their taps.

The eye-catching redesign of the Water Quality Reports is customer orientated – with a view to making data clearer and easier to understand, and includes 20,000 postcodes not previously available.

Read more

Innovative scanning technology on Lee High Road

Thames Water is hard at work on Lee High Road, trialling new technology that it’s hoped will help the company detect defects on its water pipes and reduce the liklihood future bursts.

 

This innovative trial, a first in the UK, follows a burst along the same stretch of road in Lewisham, south-east London, last November.

Read more

Asking the experts

Berkeley Homes and Taylor Wimpey are among major developers who have taken advantage of face-to-face ‘ask the expert’ sessions launched by Thames Water.

Organised by the company’s developer services team, 28 developers and consultants so far have received advice on a range of projects, ranging from London to the Cotswolds.

Read more

Lee-ding the way

Finding ways to address water shortages during times of dry weather has constantly been an issue for water companies to solve.

These pictures, which were found during the recent office refurbishment at Coppermills water works, show the gruelling hard work carried out to lay the Thames to Lee Valley main.

Read more

Remotely controlling the flow

It may look like a fun summer holiday activity but there’s scientific logic behind Thames Water’s use of a remote controlled speed boat.

The boat, which is being put into action across a number of Thames Water’s reservoirs, is providing increasingly accurate depth readings allowing teams across the company’s region to calculate the build-up of sediment in water storage tanks

Read more

Thames Water hires next cohort of apprentices

Nearly two-dozen apprentices are entering the world of work after being hired by Thames Water.

Twenty-two youngsters have joined the waste water side of the business, and are now undergoing a tailored induction programme before officially starting in September.

Read more

Seeing is believing

One of the most frustrating parts of any project are the inevitable hiccups and speedbumps that are encountered along the way. That’s why a small team at Thames Water is looking to solve these problems, before they even become an issue.

 

‘Hololens’ creates and projects detailed holograms of planning designs. It means both engineers and operators can inspect the plans, in a real life-size environment, seeing it from different angles and vantage points.

Read more

Feeling arty at Walthamstow

A new 3D art exhibition is set to open at Walthamstow Reservoirs after judges were inundated with entries.

Read more

£2.1 million project to improve Baker Street water supply

Thames Water is installing a new water main in Baker Street as part of a £2.1 million project to make the network more resilient now and for future generations.

Engineers have been working in the road – made famous by literary detective Sherlock Holmes – to replace an old iron Victorian water pipe with a new tougher plastic one.

Read more

Mains replacement programme comes to Banbury

A £640,000 project to upgrade a key section of Banbury’s water mains is well underway.

Thames Water engineers are on site at Milton Road for the 14-week scheme, which will see old cast iron pipes replaced with tougher and stronger plastic pipes, which are less prone to leaks and bursts.

Read more

Nurturing Barn Owls in Bracknell

The Thames Water team in Bracknell are flying high, after their conservation efforts have been rewarded with four Barn Owls chicks hatching in early July.

 

With a number of operational improvements taking place at the company’s Berkshire sewage treatment works, the team have been hard at work since last winter, together with PeakGen Power, mitigating for a loss of habitat by installing two bespoke owl boxes.

Read more

New sewer in the pipeline for West Berkshire village

Thames Water has begun work in East Garston to replace a pressurised sewer pipe which burst last week to reduce the risk of further problems, protect properties and reassure residents.

Following damage to five properties in Humphries Lane, Thames Water committed to investigate a long term solution to stop further flooding and set its engineers to work looking at practical options which could be implemented quickly.

Read more

Recycling - the possibilities are endless

A state-of-the-art mobile recycling unit is proving crucial in Thames Water’s ongoing project to repair and restore its water mains.

As part of its investment into its network, the recycling unit processes excavated material before combining it with other substances before it is then sent to help backfill the land following the pipe repair.

Read more

Sewage works running on 50 per cent poo power

Thames Water’s Mogden sewage works has hit a major milestone by generating more than half the electricity it uses from poo and reducing its carbon emissions.

Read more

Sewer works planned for Hertford this school holidays

A project to connect properties in Parliament Square, Hertford, to the main sewer network to stop pollution to the River Lea will begin on Saturday July 29.

 

Thames Water’s work is set to last around three weeks and will see engineers reconfigure the current sewer network in Parliament Square.

Read more

Taking to the Thames for Tidefest

Thousands of Londoners will descend on the banks of the River Thames for this year’s Tidefest.

 

Thames Water is the lead sponsor for the popular family-friendly event, which is taking place on Sunday, September 10, and is now finalising plans for the day.

Read more

Huge 50,000-litres-a-day leak repaired thanks to smart meters

A huge leak which was losing 50,000 litres of water a day has been repaired – thanks to smart meters.

Thames Water engineers repaired the leak – losing the equivalent of 625 bathtubs every day – after the meter was installed on a customer’s property in Greenwich as part of the water saving smart meter programme.

Read more

Community attends Aylesbury sewage works open day

Thames Water opened its Aylesbury sewage works doors to show members of the community what goes on behind the scenes.

Around 30 residents attended the day for a guided tour of the works, and were given talks on how wastewater is treated before being safely returned to the environment.

Read more

Isle of Dogs pumping station gets listed status

An iconic Thames Water pumping station on the Isle of Dogs has been declared a Grade II listed building by Historic England.

Read more

Volunteer hub scoops top award

An enterprising and sustainable volunteer hub has picked up a top award.

The Roundhouse, based at Thames Water’s Woodberry Wetlands, was handed an enterprise award by the Forestry Commission.

Read more

Crowds flock to popular Raft Race

More than £42,000 was raised for charity as Thames Water employees and local companies took to the water for the annual raft race.

Hundreds of people flocked to the popular event, which is held on the River Thames near to Reading Rowing Club, with all funds raised donated to WaterAid.

Read more

Campaign bids to reduce sewer blockages in local hotspots

Thames Water is targeting householders in fatberg hotspots across its region with its successful Bin it – don’t block it’ campaign.

The aim is to get those putting fat down the drain, and wipes down the toilet, to understand the impact of their behaviour and change their ways.

Read more

Meet the water guardians

As you boil the kettle for a cup of tea, or turn the shower on first thing in the morning, the last thing you think about is how Thames Water ensures the quality of its water.

A dedicated team of water quality technicians (WQTs) patrol the streets, pumping stations and reservoirs in the constant drive to ensure the highest water quality possible in the company’s region.

Read more

Water pumping station gets £250,000 makeover

A quarter of a million pound project to improve the resilience of Godalming’s water supply has recently been completed by Thames Water.

Read more

Royal approval for Queen Mary Reservoirs Sailability club

Thames Water’s Queen Mary Reservoir received a royal seal of approval from HRH Princess Anne when she visited to celebrate Sailability’s 20th anniversary.

The Princess Royal was shown around the reservoir and introduced to some of the charity’s volunteers and members during the celebrations on Thursday, June 29.

Read more

Partnership heralds greater protection for River Kennet

Thames Water and Action for the River Kennet (ARK) celebrated the completion of a £30 million project to reduce abstraction at an event in Mildenhall, Wiltshire, last week.

Representatives from a range of organisations, including the Angling Trust and the Environment Agency, were present to formally mark the commissioning of Thames Water’s new Axford pipeline, running 17 kilometres from the company’s Blunsdon reservoir north of Swindon, to Whitefield reservoir to the south-east of the town.

Read more

Thames Water publishes “Our taxes explained” – outlining a clear tax strategy and greater tax transparency

Thames Water has today published its first “Our taxes explained”, a document designed to fulfil its commitment to being open and honest with customers, and to explain its taxes in a simple, understandable way.

Read more

Thames Water publishes its Annual Performance Report

Thames Water today published its Annual Performance Report for 2016/17 alongside an independent report from the company's Customer Challenge Group (CCG) giving its assessment of how the company performed during the year.

Read more

Community green spaces to benefit from Christmas Day water disruption

Thames Water has donated £40,000 to two west London environmental charities to benefit the communities who temporarily lost water supply on Christmas Day.

 

Friends of the River Crane Environment (FORCE) and Friends of Richmond Park (FRP) will each receive half of the money to spend on community projects.

Read more

Innovatively bringing defunct sewage tanks back to life

A state-of-the-art grabbing crane is being used to help revitalise a dormant sewage tank.

The clean-up operation at Thames Water’s Camberley sewage works will see the tank become a secondary digester, helping to transform sludge – a by-product of the sewage treatment process – into eco-friendly fertiliser.

Read more

Helping to remember fallen war heroes

A new memorial field and wetland has been opened near the M25 after Thames Water funded a community project.

More than 200 people attended the official opening ceremony of the new field at Rye Meadows in Ashtead last month after a six-year long project to renovate the area.

Read more

Cleaning through the years at Thames Water

As these pictures show, over the years Thames Water has taken great care in cleaning the equipment it uses to provide its millions of customers with high-quality drinking water.

Read more

Using innovative technology to find forgotten rivers

Hundreds of lost rivers could soon be rediscovered and eventually restored thanks to a ground-breaking project.

The team of river hunters from Thames Water’s innovation team have been collating information from historical maps and records and combining it with data from modern satellite images to track down former rivers – in the hope many of them can be restored to their former glory.

Read more

Sewer upgrade planned for Oxford

A half a million pound project to improve the sewer network under St Clements Street, Oxford, will begin next month.

Read more

Daughter's charity challenge in tribute to dad

A daughter will tackle a charity challenge to raise funds and awareness for a sepsis charity after her dad died 48 hours after being diagnosed with the infection.

Claire McKay, and two of her friends, Karen Brookes and Zoe Spurgeon, who all work for Thames Water and are based at Walnut Court, are set to take on the Cotswold Way Challenge after her dad, Steve McKay, 64, died in June 2016. 

Read more

Thames Water proudly supports Pride festivals

Thames Water is proudly supporting this year’s Pride festivals across its region.

The water company has already backed this year’s Oxford parade, and will also be supporting the upcoming London, Swindon and Reading festivals.

Read more

Walthamstow fisheries to reopen after investigation

Walthamstow Reservoirs are set to reopen this week following a five week closure.

Thames Water took the preventative measure after a carp virus was found in the reservoirs following the death of a number of fish.

Read more

A virtual peek into the future of mental health support

Mental health is under the spotlight, with many campaigns running to raise awareness.

Thames Water is at the forefront of the drive to help people who are experiencing mental health issues, and has launched a new virtual reality training programme to help people spot signs and offer support to those facing difficulties.


Read more

Thames Water Utilities Ltd financial results for 2016/17

Thames Water Utilities Ltd announces its results for the full-year ended 31 March 2017.

Read more

Kestrels bedding in at Beckton

A family of Kestrels have made a ventilation pipe their home on a Thames Water site in east London.

Staff at Beckton sewage treatment works adopted the birds of prey after they were first spotted nesting in a pipe connected to the company’s sludge powered generator.

Read more

Food outlets get on board in battle against fatbergs

A campaign to reduce sewer-blocking fatbergs has seen more than 800 food outlets receive face-to-face waste disposal advice from Thames Water experts.

 

Experienced sewer engineers have been visiting restaurants and takeaways since February, targeting outlets across London and the Thames Valley in areas identified as sewer blockage hotspots.

Read more

Gaming style technology puts customers in charge

An innovative piece of technology is putting customers in control of the future of water and sewage services in London and the Thames Valley.

Read more

Super slimmers shed 210 stone in fitness drive

More than 200 dedicated fat-fighters have shed 3,000lb – the equivalent of three fully-grown polar bears – during a post-Christmas weight-loss drive.

Thames Water teamed up with Slimming World to offer those wanting to fight the flab a 12-week programme designed to help them lose weight and take control of their health, wellbeing and happiness.

Read more

Closed Walthamstow fishery investigation continues

Thames Water’s Walthamstow Reservoirs fishery will remain closed until mid-June.

A number of carp had to be removed from four of the six coarse reservoirs at the end of May, with the east London site closed to anglers as a precautionary measure against further fish losses.

Read more

Flexi-working underground in London to aid new developments

Work has been completed to protect a huge Edwardian sewer from the effects of upgrade work by London Underground beneath the City of London.

Engineers from Thames Water’s developer services worked around the clock at the Bank-Monument station complex as part of a major project to increase the station’s capacity and build a new tunnel.

Read more

Fatberg fighting message hits home as blockages fall by a quarter

An awareness campaign encouraging east London residents to do their bit in Thames Water’s war on fatbergs, has seen a 26 per cent reduction in sewer blockages.

 

Almost 70 per cent of people in parts of Newham, Redbridge, Havering, Epping Forest and Barking and Dagenham say they’ve changed their behaviour when it comes to disposing of cooking fat and wipes following a campaign urging them to “Bin it – don’t block it” last autumn. Thames Water targeted the boroughs after identifying them as sewer blockage hotspots.

Read more

Thames Water's high-powered jet clearing up sewers

A high-powered concrete-busting kit has been brought in by Thames Water to tackle the menace of cowboy builders pouring concrete into sewers.

The new 12,000 PSI jet tanker is powerful enough to blast through concrete and other materials that clog up the sewer network and potentially cause blockages and in turn, bursts, leaks and flooding.

Read more

Discovering what lies beneath in Sewer Week

More than 300 intrepid explorers were transported back to the Victorian era as part of this year’s Sewer Week.

Held annually at the Grade II listed Abbey Mills Pumping station, members of the public, employees and stakeholders were given a tour of the sewage station before going underground.

Read more

Thames Water scoops two accolades at Water Industry Achievement Awards

Thames Water scooped two prestigious accolades at the Water Industry Achievement Awards.

The company bagged top spot in the Carbon Reduction Initiative of the Year and the Partnership of the Year award, and was honoured at a ceremony on May 23.

Read more

Tilehurst Water Tower anniversary

The iconic white landmark standing tall above the Reading skyline is a welcome sign of home for motorway drivers heading back from the west. But how many people really know why the Tilehurst Water Tower is there or what it does?

Read more

Acton community centre 'transformed' by volunteers

An Acton community centre has been “transformed” by a team of Thames Water volunteers.

Under the stewardship of Don Tanswell, chairman of the Southfield Park Triangle Residents’ Association, the group gave the popular scout centre in Rugby Road a new lick of paint, cleared overgrown pathways, did some gardening and cleaned the decking to get the centre ready for summer.

Read more

Top marks for newly qualified Thames Water apprentices

Eight Thames Water apprentices have completed four-year courses and continued their prosperous careers as fully-qualified technicians.

 

Kayne Chambers-Blucher, Darren Ewer, Adam Bradbury, Catherine Corridan, Mark Bowler, Ikram Patel, Tom Inward and Simon Hasselbury have all signed full-time contracts after starting the scheme at various Thames Water sites across London and the Thames Valley in 2012.

Read more

Farmoor reservoir celebrates 40 years' essential service

Farmoor reservoir will open its doors to the public on Saturday to celebrate 40 years of essential service to the Oxfordshire and Swindon region.

 

Officially opened in 1977, the largest of two reservoirs at the complex – five miles west of Oxford city centre – has supplied billions of litres of water to the growing number of households it serves over four decades.

Read more

Waterman prepares to step down after 50 years

Reading-based slow sand filter technician John Eckert is preparing to step down after 50 years’ service at Thames Water.

The 65-year-old joined the sewage treatment works at the then Wallingford District Council in 1967, just two weeks after leaving school aged 15.

Read more

Thames Water: Ready for the wet weather

Thames Water teams are on high alert across London and the Thames Valley in preparation for the heavy rain expected to hit the area tomorrow.

 

Ahead of the predicted storms, the company has increased the number of drainage specialists available by around 30% and has extra tanker vehicles on standby for the rest of this week. Some planned work has been scaled back and rescheduled to free up staff to respond to weather related incidents and pro-actively visit areas most at risk.

Read more

Thames top water company to work for, say students

Thames Water is the number one water company of choice for students, according to the influential Guardian 300 list.

 

The list, which is published annually, saw over 60,000 students vote for UK companies they’d most like to work for, with the UK’s largest water and wastewater provider jumping 85 places on last year’s rankings, to reach 131 place.

Read more

Angling for a better future at Thames Water Academy

 

Thames Water’s Angling Academy in Walthamstow was the ‘plaice to be’ as 25 students from a nearby school went on an educational expedition.

 

Students from Hackney’s Jack Petchey Academy hauled in some huge fish and learned more about the reservoirs and water network.

Read more

Reptiles find new home at ‘perfect’ Crossness nature reserve

Hundreds of reptiles have been released back into the wild next to an iconic pumping station as part of a wildlife translocation project in Bexley.

Ecologists have so far re-homed 187 common lizards and 273 slow worms at Thames Water’s Crossness nature reserve, in Abbey Wood, south east London, with many more set to follow.

Read more

Major milestone for Walthamstow Wetlands

Work to transform Thames Water’s Walthamstow Reservoirs into a public wetlands reached a significant milestone last month when the roof of a brand new swift nesting tower was lifted into place.

The £8.7million project will open Walthamstow Reservoirs to the public, providing free access to the 211 hectare Wetlands for residents and visitors to enjoy. When complete this autumn it will be one of the largest urban wetland nature reserves in Europe, while still providing 500 million litres of water a day for around 1.5 million people across north London.

Read more

Modern 3D technology protecting Victorian pumping station

Experts are using state-of-the-art 3D technology to solve a potential structural problem at the Victorian Crossness pumping station.

 

The iconic landmark, listed by the Daily Telegraph last week as one of the top 20 secret sights in London, was built in the 1860s in a bid to fight the capital's sewage and odour problem.

Read more

Shaping the future of water in London and the Thames Valley

Thames Water customers can have their say on how the company should keep up with growing demand for water services in London and the Thames Valley at a series of special events over the next two months.

 

Throughout May and June, Thames Water representatives will host open forums and roadshows to give customers a face-to-face opportunity to find out more about water and wastewater, and help influence the company’s plans for the future. The first open forum is set to take place on Thursday, May 11 in Cirencester.

Read more

Could your bus soon be powered by a fatberg?

Plans to transform problematic fatbergs from a sewer blight to environmental delight have taken a step forward.

Thames Water has joined forces with renewables firm Argent Energy to investigate the possibility of transforming the congealed fats, oils and greases, commonly known as fatbergs, into environmentally-friendly fuel.

Read more

Region-wide project to protect environment and natural habitats

Thames Water has embarked on a huge environmental survey of its grounds to protect the environment and natural habitats.

It is assessing and evaluating all of the trees and associated or potential habitats it owns, or that are near its sites, in a bid to protect staff, visitors, the environment, infrastructure, the public and property.

Read more

New screens will help protect endangered eels

Representatives from the Environment Agency and the angling community met in Walton on Thames last week to see how new eel screens installed by Thames Water are helping to protect an endangered species.

The company has installed the equipment at its advanced water treatment works in Walton, south-west London as part of an extensive project to help stocks of the critically endangered species recover.

Read more

Sir David Attenborough Richmond Park film launched at Thames Water-sponsored ceremony

Television legends Sir David Attenborough and Sir Trevor McDonald helped launch a new film to encourage Richmond Park visitors to ‘Tread Lightly’.

 

‘Richmond Park – National Nature Reserve’ took 10 months to shoot at the famous London recreational ground by director George Chan. It was launched at a special event at the Royal Geographic Society in London, sponsored by Thames Water, and premiered on television on April 26.

Read more

Project to clean-up River Thames 'like a poo motorway'

BBC Newsround has produced a new video to help get children revved up about the Thames Tideway Tunnel ‘super sewer’ project.

 

Described as like a “poo motorway”, it explained how London’s increasing population has meant the current Victorian network operated and maintained by Thames Water struggles to cope with heavy rainfall.

Read more

Thames Water completes work on multi-million-pound Didcot sewer

Work to construct one of the largest sewers in the Thames Valley was completed last week.

 

The complex feat of engineering, which has seen Thames Water and partners bore under the Great Western Mainline, has been built to support 6,000 new homes at Great Western Park and Valley Park to the west of Didcot.

Read more

Thames Water staff raise thousands for WaterAid at London Marathon

Running the London Marathon is hard enough, but running it as one half of a camel is enough to give any athlete the ‘hump’.

Just ask Jack Brown, 24, and Matt Leydon, 37, who donned the famous costume for the iconic race. The duo were part of a team of eight runners from Thames Water who took on the course to raise money for WaterAid.

Read more

Thames Water delivers knockout refurbished boxing club

A major renovation scheme at a popular boxing club in Kent based at a former pumping station has now been completed.

 

Delighted members of the Kings Amateur Boxing Club in Brasted have now officially moved back into their gym at the village’s former pumping station after emergency repair work was carried out on the building.

Read more

Plastic pirates clean-up London's Docks

Thames Water shipmates joined Canary Wharf College children armed with eye patches, bandanas and fishing nets to fish for plastic the day after the London Marathon.

 

'Plastic pirate' crews boarded boats in the famous London Docks in response to concerns about litter in the water, which is particularly problematic at this time of year as signets and other birds hatch.  

Read more

Iconic Thames Water tower dons headband for Heads Together campaign

The Thames Water Tower, on one of London’s busiest roundabouts, has been adorned with a special edition Heads Together ‘headband’ to show support for The Duke and Duchess of Cambridge and Prince Harry’s mental health campaign.

The tower, which is seen by thousands of motorists every day on the Main Ring roundabout in Shepherd’s Bush, is sporting a blue headband as part of the nationwide initiative to breakdown the stigma and change the conversation on mental health for everyone.

Read more

Retired duo visit Didcot sewage works in Bucket List challenge

Two pensioners visited Didcot Sewage Treatment Works in their latest effort to stave off boredom in their retirement.

Brendon Sparks, 71, and Martin Connolly, 73, from Hertfordshire, visited the Thames Water site as part of a bucket list of things to do in a bid to keep themselves entertained.

Read more

Thames Water backs pioneering apprenticeship scheme

The UK’s largest water and wastewater provider, Thames Water, has thrown its weight behind a pioneering new apprenticeship, targeting safety, health and the environment (SHE).

 

Support for the scheme, recently granted by the Minister of State for Apprenticeships and Skills, follows a push for a formal apprenticeship at the recent London health and safety directors’ forum, where senior health and safety executives, including Thames Water’s Karl Simons, aim to drive standards and tackle challenges across the industry.

Read more

Eggs-cellent donations provide chocolatey treats for children in Reading

Hundreds of children from across the Thames Valley are set for a cracking Easter thanks to the generous donations from Thames Water employees.

More than 550 eggs and chocolate treats have been donated by kind-hearted staff to help provide disadvantaged youngsters a happy holiday.

Read more

Donning Humphrey's humps in fundraising London Marathon quest

Running the London Marathon is hard enough, but running it as one half of a camel is considerably more difficult.

Just ask Jack Brown, 24, and Matt Leydon, 37, who will be donning the famous costume for the iconic race on April 23.

The duo are part of a team of eight runners from Thames Water who will be lacing up their running shoes and pounding out the miles in the event, to raise funds for WaterAid.

Read more

Bowled over in international cricket tournament

A keen cricketer from Essex produced a man of the match performance to help England’s over 50s cricket team to win an international tournament.

Garry Neicho, 58, a team manager at Riverside Sewage Treatment Works in Rainham, was a member of the England south over 50s side who won the competition in Cape Town, South Africa, at the iconic Newlands cricket ground at the end of March.

Read more

Executive Team appointments at Thames Water

Sarah McMath has been appointed Managing Director of Wholesale Water at Thames Water, in place of Bob Collington who is retiring from the business.

Separately, Steve Spencer will take on a newly-established role as Chief Delivery Officer, responsible for ensuring the successful delivery of customer-focused goals and plans across the whole business.

Read more

Station's new surroundings

A group of girl guides have helped brighten up a newly developed Thames Water sewage pumping station in Fleet.

Twelve girls from Fleet Girl Guides visited the Hitches Lane site in March to brighten the area up as part of their ‘Grow Wild’ project.

Read more

Thames Water brings smart water meters to Redbridge

Smart meters will be putting Redbridge residents in control of their water use, helping them to make simple money-saving choices at home.

The aim of the smart metering programme is to reduce overall water use and improve leakage detection, owing to population growth and climate change putting pressure on water resources.

Read more

Workers 'let it be' at iconic Beatles zebra crossing

Staff from Thames Water have been working like a dog as part of a tricky roadworks programme at the famous Abbey Road zebra crossing.

Engineers from the water company’s alliance eight20 were forced to work at the site, made famous by the pop icons Beatles in the late 1960s, as part of a water mains replacement programme.

Read more

Thames Water scoops gold award for considerate Streetworks

Thames Water has scooped a prestigious industry award for its considerate construction schemes in the City of London.

The company, which provides water and waste services to 15 million people, has picked up a Gold Award in the City of London Considerate Contractor Streetworks Scheme 2017 awards.

Read more

Stopping the spread of invasive species

Thames Water has been busy raising awareness this week on the impact of invasive species and how to prevent them from spreading.   

Invasive Species Week, which finishes today, brings together a range of organisations to raise the profile of an issue which is costing the UK approximately £1.7 billion a year to tackle.

Read more

Leaf-ing it up at Camp Mohawk

A team of dedicated volunteers helped create a grass picnic area at a day care centre for disabled children.

 

More than a dozen workers from the Waste Finance Team and the Executive Team at Thames Water visited Camp Mohawk to help create a new area for children and their families to have lunch.

Read more

'Out of sight' groundwater vital to meet growing demand

Dr Mike Jones has managed to find enough groundwater to keep the taps flowing for an extra one million customers since joining Thames Water in 1999.

That is pure gold to a hydrogeologist operating in the “seriously water-stressed” South East region of the country, especially when London alone is expected to rise in population by 1.8 million people by 2040.

Read more

Social media response around the clock

Thames Water has taken a big step towards providing the best digital customer service in the industry with its new 24 hour social media team.

The company is responding to around 500 tweets a day within 34 minutes on average, and is set to introduce webchat to its existing digital channels, which also include Facebook.

Read more

Speaking to more customers about smart metering

Thames Water's ‘Getting a smart meter’ guide is now available in five extra languages to help more customers understand how being in control of their water use can lead to savings.

As part of the company's ongoing smart meter roll-out across the capital, the 16-page step-by-step guide can be downloaded in Bengali, Polish, Punjabi, Turkish and Urdu – the most commonly-used languages spoken across the London boroughs.

Read more

Improvements to deliver 'lasting benefit' to Ridgeway Path

Thames Water is helping to create a new path that will give pedestrians and cyclists a more convenient route between Cory Bridge and Sporting Club Thamesmead.

The new shared use footpath will see lighting discs to mark the edge of the path installed on the surface and an access ramp to create a new link to Southmere Park. Existing gates will be upgraded and new signs installed.

Read more

Thames Water takes fighting fatbergs to the ATOM festival

Every year, Thames Water clears a staggering 85,000 blockages caused by things such as cooking fat, food waste and wet wipes being put down the drain. This creates blockages known as fatbergs, and can lead to raw sewage being forced back up into homes and businesses.

To help tackle this problem, the Thames Water team have been out in force at the ATOM Festival of Science and Technology over the weekend promoting the company’s clear message: ‘Bin it – don’t block it’.

Read more

Aylesbury Crown Court - statement from CEO

Thames Water has issued the following statement after being fined £19.75 million plus costs in Aylesbury Crown Court for offences at six facilities in the Thames Valley during the period 2012-14. 

Read more

Raising the roof at Hogsmill

A 750 tonne crane has lifted a new roof from its assembly point at Thames Water’s Hogsmill sewage works on to a secondary digester tank.


The 20 tonne roof was built over three weeks at ground level, which minimised working at height – improving safety and reducing construction time.

Read more

Milestone in work to clean up River Thames

Two nine-metre deep Victorian sewers in Greenwich have been diverted into one as part of Thames Water’s work to improve water quality in the River Thames.

The complex work has been successfully completed without interrupting services – ensuring sewage continued to flow through the sewers without impacting customers, or the environment.

Read more

Extensive investigations herald a cleaner Pymmes Park Lake

Following extensive investigations, 249 appliances including toilets, baths and washing machines no longer empty their contents into Pymmes Park Lake, Edmonton, north London, thanks to four years of hard graft by Thames Water, the Environment Agency and Enfield Council.

Read more

Water issues debated by next generation

Following a series of demanding qualifying rounds, the finest debaters from schools across north London descended on The Barbican this week, to confront the issue of water scarcity, with a place at the national finals the reward.

Debating Matters, a national competition which pits schools and sixth-form colleges against one another, encourages an intelligent contest of ideas against scrutiny from industry leading experts, who serve as panel judges. 

Read more

Water pipe diverted around road, rivers and rail lines

A major tunnelling operation to divert a water main under the South Circular Road and around a river and two railway lines has been completed in south London.

The Thames Water project described as “like threading the eye of a needle” will enable the building of 588 apartments by Barratt Homes at nearby Catford Green.

Read more

Wellbeing work presented at national Stress Summit 2017

Thames Water has been invited to speak about its forward-thinking health and wellbeing programme at the Health and Safety Executive’s (HSE) national stress summit in London tomorrow (March 16).

 

The company’s proactive and open approach for managing mental health issues at work has resulted in a 56% reduction in cases of stress, anxiety and depression since 2013.

Read more

Camouflaged new booster station protecting the River Kennet and farmland view

A new booster station in a farm on the edge of Swindon has been built by Thames Water to look like a barn to blend in with its surroundings.

 

The £3m camouflaged kit, on the eastern side of the A419, will transfer water from Blunsdon reservoir to Whitefield reservoir to help serve thousands of customers in the Swindon area.

Read more

Kelly Macfarlane to be new Thames Water managing director for customer service and retail 

Thames Water has promoted Kelly Macfarlane from her role as chief customer officer, to succeed Ian Cain as managing director, customer service and retail.

Read more

'Real benefits for both the mentees and mentor'

Thames Water is supporting two mentoring programmes that have the potential to kick-start the lives of young people. 

Read more

Volunteers come to Reading's RESCUE

An army of volunteers helped clean up some of Reading’s most iconic public spaces last weekend during an event organised by Thames Water and Connect Reading.

Read more

Toilet flushed out of Oxford city centre sewer

This picture taken in Oxford city centre at the weekend gives new meaning to 'flushing the toilet'.

Thames Water's 'Bin it - don't block it' campaign warns of the dangers of pulling the chain on wet wipes and sanitary products. But now added to the extensive list of what should never end up in the company's sewers is a toilet.

Read more

The monster of New Malden

In a leafy corner of Raynes Park, SW20, lies a very powerful monster never seen in England until now. This beast of a machine will reduce the risk of interruptions to water supplies for the 82,000 Thames Water customers who are connected to the pipes, and also reduce the risk of emergency road works.

 

Read more

MP says Codicote sewer improvements will make a "huge difference"

News of a £250,000 project to improve how sewage is managed in the village of Codicote near Stevenage has been welcomed by residents and Stephen McPartland, the local Member of Parliament.

Read more

Fleet telematics trial to improve driver safety and skills

New devices have been installed on Thames Water vehicles as part of a trial to improve driving skills and road safety, and reduce carbon emissions.

 

Health and Safety Executive research shows 20 people are killed and 250 seriously injured each week in traffic incidents involving someone driving for business reasons.

Read more

Igloo a 'game-changer' for sewer training

 A new 360-degree Igloo projection theatre is “a game changer” for sewer maintenance training.

 

Thames Water and Lanes Utilities’ new kit allows teams to instantly see and hear what it is like to be inside a sewer so wastewater engineers can practise tackling real-world and potentially hazardous challenges.

Read more

Save water and money with gadget giveaway

Thames Water is offering thousands of free water-saving devices to its Oxford customers in a bid to help the city save water and protect sources for the future.

 

The region is classed as “seriously water-stressed” by the Environment Agency and so this month Thames Water begins a campaign to get people across the county to take up their offer of installing free water-saving gadgets.

Read more

Eight nominations as Water Industry Achievement Awards finalists announced

Thames Water has been shortlisted eight times in five different categories at the Water Industry Achievement Awards.

 

Organised by WET News and Water & Wastewater Treatment magazines, the awards “celebrate and reward outstanding innovation in the UK water industry”.

Read more

'Great Greenway Clean Up' removes hundreds of bags of rubbish

An army of volunteers braved the rain to remove more than 250 bags of rubbish off Newham’s much loved Greenway on Friday.

 

Residents, community groups, schools and businesses from across the borough took part in the Thames Water and Newham Council-organised ‘Great Greenway Clean Up’, designed to enhance the area for visitors and the community.

Read more

Andy Brierley wins water industry People Award

Lanes Group director Andy Brierley has won a national award that recognises people who have made an outstanding contribution to the water utility industry.

 

He said: “I hope it helps shed a light on the wonderful things our teams are doing to continuously improve the service we provide for Thames Water’s 15 million wastewater customers.”

Read more

National Apprenticeship Week: ambitious candidates invited to 'learn and earn' with Thames Water

Engineers of the future can speak to Thames Water teams at a series of events to mark National Apprenticeship Week.

 

Britain’s biggest water company is on the road aiming to recruit 45 new apprentices to start in August 2017 as part of its successful, long-running programme.

Read more

Thames Water shortlisted for national Customer Satisfaction Award

Thames Water is in the running to scoop a prestigious customer service award after reducing complaints by 39 per cent.

 

The company, which provides water and wastewater services to 15 million people across London and the Thames Valley, has been shortlisted in the NEC Customer Feedback Strategy category in the UK Customer Satisfaction Awards.

Read more

‘Snakes, spiders and kangaroos,' as energy Dan takes on Australia

Thames Water energy efficiency analyst Dan Welch is cycling thousands of miles through Australian deserts and mountains to raise money for a charity helping street children in Kenya.

“I’m looking forward to seeing how far I can push myself physically and mentally – I crave the sense of achievement at the end,” said the 27-year-old from Reading.

Read more

End of cobbled road for Lea Bridge depot

The historical Lea Bridge depot will close at the end of March, bringing to an end more than 300 years of history with London’s water supply.

Thames Water’s Victorian-era warehouse buildings and single-storey workshops in Waltham Forest are set to be demolished to make way for a hi-tech school complex.

Read more

Prof Brian Cox records new educational film at Mogden sewage works

A Professor Brian Cox educational film shot at Thames Water’s Mogden sewage works has been launched by the Royal Society.

Read more

Thames Water wins international environment award

Thames Water will collect an international environment award for its ground-breaking Lee Tunnel project at a ceremony in San Diego, California, next month.

The £635m project, opened last year by the then-Mayor of London, Boris Johnson, is designed to prevent around 16 million tonnes of sewage every year flowing into the tidal Thames.

Read more

It's a wrap for railway crossing water pipe

A 30-inch wide water pipe spanning four rail lines has been wrapped in protective netting to prevent any potential disruption to rail services, following Network Rail alerting Thames Water to a crack in the pipe's concrete surround.

Read more

Tougher pipes to keep Hammersmith flowing

Thames Water is set to replace up to 1,500 meters of old cast-iron pipework with tougher plastic pipes to help keep taps in Hammersmith flowing.

The upcoming work, to ensure a reliable water supply in the area long into the future, is due to take place from the week of 6 March and is expected to last until early July.

Read more

Treasures from our history

Thames Water has accumulated a wealth of material throughout its 400-year history which is valued by staff and customers.

This information has been collated and is available to borrow for exhibitions, site displays, and museum collections.

Read more

Thames Water leads the way in water training

Thames Water is setting new standards in the industry for water safety training.

For the past 18 months, health and safety training team manager Gavin Kakoulli and his colleague Phil Sutton have been preaching the virtues of two new courses designed to ensure everyone working on or around open water has the very latest awareness training.

Read more

Teamwork key to success at Deephams

To say there’s a lot happening at Deephams would be something of an understatement.

As the huge, £250m upgrade project goes on, there is barely a corner of the 170-acre site that isn’t a hive of industrious activity.

Read more

Thames Water tables anti-fatberg advice

Thames Water is stepping up its fight against fatbergs by launching a campaign to encourage food outlets to effectively manage waste fats, oils and grease.

 

The campaign will mainly target restaurants and fast food retailers, off the back of shocking research carried out over the last two years in Oxford.

Read more

Ten out of ten for Nine Elms

Thames Water’s ambitious and innovative sustainable urban drainage project in a high-profile corner of south London is testing the company’s alliances to the limit.

Read more

Bogus callers

Thames Water is today warning customers not to allow anyone into their home claiming to be working for the water company without seeing proper identification.

 

Customers are being encouraged to sign up to the doorstep password scheme, where they can set up a personal password to be given by any Thames Water employee that visits their property.

Read more

Can we fix it? Yes we scan

Identifying defects and leaks in sewers has traditionally been undertaken using CCTV surveys. While effective, this technique can be time-consuming and surveys are not always conclusive which makes it difficult to target repairs efficiently.

Always on the hunt for more efficient ways of operating, the Thames Water’s innovation team have recently tested a new sewer infiltration survey system called Electroscan.

Read more

Eel screens open at Walton water treatment works

Thames Water has installed its first eel screens as part of an extensive project to help stocks of the critically endangered species recover.

Read more

Teaching the cast to cast

Thames Water’s angling development and fisheries manager Will Barnard is introducing disadvantaged youngsters to the joys and benefits of fishing.

Read more

Thames Water slams 'irresponsible concrete sewer abuse'

Thames Water is having to dig out 10 metres of concrete poured into a sewer in Peckham, London.

The "selfish and irresponsible" actions of an unknown rogue builder in Hanover Park have been slammed as "a complete waste of time and money" by Britain's biggest water company. The work, three metres deep, is also causing traffic disruption to motorists in the area.

Read more

Thames Water a class act in schools

Thames Water's education team have spent more than 140 hours already this year inspiring youngsters and introducing teachers to the business of water.

Liz Banks, the company's education co-ordinator, said: "January proved to be one of our busiest months.

Read more

Thames Water supports EU Skills Partnership to tackle skills gap

Thames Water has joined forces with the Energy & Utilities Skills Partnership, to build and launch the very first 'workforce renewal and skills strategy' for the sector.

The strategy has been created to take the first steps towards ensuring the UK's vital energy and utilities sector retains a safe, skilled, resilient and sustainable workforce.

Read more

Thames Water works its magic in Malawi

Among the countless benefits that a new and bountiful supply of clean water brings to the village of Kampingo, one stands out for Ellen Bwani.

"As of now, my chest pains are a thing of the past," she said. "My health has drastically improved as I'm able to draw water from this kiosk. I praise God for your help and goodwill."

Read more

Hybrid-generators reducing emissions and noise

Pioneering hybrid-powered generators are helping Thames Water reduce emissions and noise on constructions sites

The new addition to Thames Water’s power supply has been made possible through a partnership with Power Savings Solutions, who design, manufacture and supply hybrid generators to the construction industry.

Read the full article

Meet our new Chief Customer Officer, Kelly Macfarlane

Chief customer oMore Show more commands. fficer Kelly Macfarlane told Utility Week magazine that it’s her responsibility to be “the voice of the customer” after joining Thames Water in January from BT Openreach.

Read more

Thames Water brings 'smart water meters' to Brent, Hackney and Bromley

Smart water meters will be putting Brent, Hackney and Bromley residents in control of their water use, helping them to make simple money-saving choices at home.

Read more

Thames Water's eye in the sky proves its worth

For Thames Water's health and safety team, their new fleet of drones represents nothing less than a 'gamechanger'.

Read more

‘No surprises’ from Thames Water Bill

Thames Water customers can expect to see little or no change in their bills for 2017/18, after annual prices were announced today.

Read more

Customer scoops £10k by paying his bill

Thames Water customer Ike Nwufoh has won £10,000 – simply for paying his water bill by direct debit.

Read more

Thames Water supports World Wetlands Day

Thames Water is encouraging nature lovers to get out and enjoy beauty spots like Bicester Wetlands to mark World Wetlands Day!

Read more

Extra Thames Water teams clearing high number of leaks

Thames Water teams are continuing to work around the clock to stop leaks caused by January’s sustained freezing conditions.

Read more

Lanes reaches million job milestone

Thames Water has congratulated wastewater engineers from Lanes Group after completing one million jobs for the company.

Read more

Thames Water teams working 24/7 to deal with cold snap

Thames Water has 500 technicians and 160 repair crews handling repairs, investigations and 40% increase in reported leaks.

Read more

Nick Land joins Thames Water Board

Thames Water has appointed Nick Land to join its Board as an independent non-executive director, with effect from 8 February 2017.

Read more

Interim financial statements

Thames Water Utilities Limited (“Thames Water”) is pleased to announce its interim results for the six months ended 30 September 2016.

Read more

Thames Water brings ‘smart water meters’ to Waltham Forest

Leak-detecting smart meters will soon put Waltham Forest residents in control of their water, helping them make money-saving changes to how they use water at home.

Read more

Water pipe repairs to continue in Crayford Road

Water pipe repair work will continue in Crayford Road for the rest of this week, Thames Water has confirmed.

Read more

Thames Water brings ‘smart water meters’ to Waltham Forest

Leak-detecting smart meters will soon put Waltham Forest residents in control of their water, helping them make money-saving changes to how they use water at home.

Read more

Black & Veatch secures JV role in Thames Water's eight2o alliance

Black & Veatch has joined Thames Water’s eight2O alliance by combining forces with Costain and Atkins (CABV), one of two design-build joint ventures.

Read more

Thames Water replacing water pipes in Hurst, Shurlock Row and Ruscombe

Over the next six months Thames Water will be spending £3.5m replacing water pipes in Berkshire villages in a bid to prevent future burst water pipes and reduce leaks.

Read more

On standby: almost a million paddling pools to cool down the South

Thames Water ready to put an extra 450 million litres of water a day into its network during heatwave.

Read more

Council leader drops in on Enfield family aiming to save on water bills

Leader of Enfield Council Cllr Doug Taylor spent Wednesday morning (July 27) with Thames Water witnessing first-hand how a water meter, combined with the installation of water saving gadgets, can save borough residents’ money.

Read more

Thames Water stops washing-up winding-up in the Wealdstone Brook

Forty-two appliances, including sinks and toilets, no longer empty their loads into the Wealdstone Brook thanks to three years of hard graft by Thames Water and the Environment Agency.

Read more

Thames Water invests £1.9m in new water pipe for Hoddesdon

Thames Water started work this week (Monday Aug 1) on a job to replace three kilometres of water pipe along Lord Street. A series of pipe bursts has led the water company to invest £1.9m in the new infrastructure.

Read more