Fatberg Autopsy: Secret of the Sewers
A pioneering Channel 4 fatberg documentary featuring Thames Water will be aired on prime time TV next week.Read more
A pioneering Channel 4 fatberg documentary featuring Thames Water will be aired on prime time TV next week.Read more
A team of hardy runners from Thames Water have been pounding the streets in preparation for this year’s London Marathon – and are now in the final throes before the showpiece race.The eight-strong team will join thousands of others during this year’s famous race as they funds for WaterAid. Read more
More than 200,000 people have flocked to Walthamstow Wetlands in the five months since it opened to the public, following a 10-year, £10.6 million development project.
Despite a very cold, wet and snowy winter, visitors have far exceeded initial estimates but with temperatures set to climb as we head into the summer, thousands more are expected in the coming months.Read more
Thames Water has become the first water company in the UK to gain a prestigious accreditation for its water safety training – with the courses already helping to save two people from drowning.Read more
Thames Water has quadrupled its above-ground fatberg fighting team in a bid to slash the number of sewer blockages caused by restaurants and takeaways.
The team of door-to-door investigators has been expanded to 12 people and includes a former police officer, experienced drainage engineers and an ex-sewer flusher.Read more
It may not sound like the most glamorous day out day but members of the public who join a tour of Didcot sewage works are guaranteed a fascinating although somewhat fragrant experience so say organisers Thames Water.Read more
The next phase of a prestigious heritage project is set to get underway after Thames Water gave the go ahead for work to start.
Britain’s biggest water company has officially signed the lease to allow Hampton and Kempton Waterworks Railway (HKWR) to extend the passenger steam railway on the company’s land.Read more
A special project to help protect the River Kennet and educate youngsters about the importance of water has reached a landmark anniversary.
Led by the Action for the River Kennet (ARK) group and part-funded by Thames Water, the Trout in School scheme celebrated its 10th anniversary of engaging with thousands of children.Read more
Thames Water has significantly reduced the time and disruption it traditionally takes to replace and strengthen old Victorian pipes using a cutting edge technique.
A powerful pipe pushing machine imported from Holland has inserted stronger plastic pipes inside the existing cast iron water mains as part of a £7 million replacement scheme in New Malden.Read more
A special engineering project to repair and restore five listed bridges over The New River has been completed by Thames Water.
Dotted along the river’s 20 mile route from the River Lea to Woodberry Wetlands in North London, the bridges were originally built in 1817 and had fallen into a state of disrepair.Read more
Thames Water has been shortlisted for a prestigious PR Moment Award for its work promoting the company’s ‘Bin it – don’t block it’ campaign in the media.Read more
After two and a half months, work to replace 400 metres of sewer pipe under Farnham Park is nearing an end.
The collapse of the sewer occurred just before Christmas, primarily as a result of damage caused to the pipe over the years by the roots of the park’s trees. Thames Water engineers have been working hard, alongside archaeologists, ecologists and local park rangers to clear a 300 metre pathway through woodland to the north of the park, to access the pipe in question.Read more
Shops and businesses around London have joined a Thames Water scheme that offers people free tap water ‘refills’ as part of the Mayor of London’s plans to reduce single-use plastic bottles in the capital.Read more
Thames Water has announced details of its compensation scheme for customers and schools affected by weather-related supply interruptions.Read more
Thames Water has now been able to restore supplies to the vast majority of its affected customers. There’s plenty of water in the network and any remaining air locks are associated with individual properties. The company’s repair teams have been working around the clock to find and shut off the leaks that have been affecting the capital’s water network since the big freeze and rapid thaw.Read more
Thames Water is pumping an extra 500 million litres of water a day – the equivalent of 200 Olympic swimming pools – through its network to bring all customers back into supply.
The freeze and thaw has caused a huge increase in burst pipes of all sorts – in its 20,000-mile network, in commercial premises and in customers’ homes.Read more
Following the recent freeze and rapid thaw, water companies across London and the South East of England are experiencing exceptionally high levels of demand for water due to multiple bursts on networks and an increase in leaks in and on customer properties.Read more
Thames Water is encouraging customers to check taps are fully switched off during the current cold blitz.
Many customers will have turned on taps located outside or in garages/sheds to try and defrost them during the severe weather, forget to turn them off, and now as the temperature increases water will flow through them.
Now, the company is asking residents to protect their homes from the risk of flooding by double checking any taps not needed to ensure they are fully turned off.Read more
Thames Water teams are continuing to battle the severe ‘Beast from the East’ weather conditions on a number of fronts.
The company has rallied as many engineers and maintenance crews as possible to complete water pipe repairs, with all non-essential planned work postponed.Read more
The Sibley family from Enfield feature in a Thames Water film, which shows how to get your home “wrapped up for winter”.
Ahead of the arrival of the 'Beast from the East' the family of four have been protecting their home from this week's predicted freezing conditions - lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water and insulating their loft and clearing drains.
A Channel 4 programme, produced by BBC studios in conjunction with Thames Water, will take an in-depth look at what’s in a fatberg when it airs later this year.Read more
A series of special events over the next two months will allow Thames Water customers to shape their water future and have a say on how the company should deliver water and wastewater services across its region.
Throughout February and March, representatives from Thames Water will be hosting a series of local drop-ins, roadshows and open days to give customers a face-to-face opportunity to learn more about water and wastewater, and crucially, to help influence the company’s plans for the future.
Live data from the Environment Agency (EA) has helped Thames Water fill its large London reservoirs at the start of a wet 2018.
The damp Christmas period and steady rain since has increased river levels in the Thames and Lee after what had been a drier than average year.Read more
All properties and businesses in Oxford currently at risk of flooding from the River Thames will be better protected, after the Environment Agency-led Oxford Flood Alleviation Scheme reached its £121 million target.
Following further financial support from Thames Water, University of Oxford and Oxfordshire County and City councils, the project team is now busy preparing to submit a planning application this spring.
Thames Water has announced radical changes to the way it will charge for water and wastewater connections, with feedback from customers helping to shape the new model.
Coming into force on April 1, the UK’s largest water and wastewater provider will fix the cost of many connection services and publish the charges, to provide customers with price certainty and make it easier to estimate costs.
To protect precious green spaces in Merton, Thames Water is reminding households and businesses to ensure drains are properly connected.
The reminder comes as the UK’s largest water and wastewater company’s work to protect Wimbledon Park Lake has been recognised by the Environment Agency.Read more
Thames Water has launched a public consultation on its draft water resources management plan, asking for customers’ views on how the company plans to provide a secure and sustainable supply of water over the next 80 years.
Publication of the draft plan follows extensive and detailed modelling of more than 200 options by the UK’s largest water provider, accounting for significant population growth in London and the Thames Valley and a changing climate.Read more
A piece of Thames Water’s infamous Whitechapel fatberg is set to be seen by visitors from across the globe in the coming months as it takes centre stage in a new display at the Museum of London.Read more
Thames Water is cracking down on those who illegally connect and steal water from its vast network of pipes.
Led by a former police detective, a team of Pimlico-based investigators are patrolling London and the Thames Valley to find and, if necessary, prosecute after a dramatic crime spike. Over the last six years, unauthorised connections have sky-rocketed from 33 in 2011 to 734 in 2017.Read more
The Thames Water Amateur Theatrical Society is making its final preparations before hitting the stage for this year’s showpiece pantomime.
Taking place on February 2 and 3 at the Wyvern Theatre in Swindon, 25 employees plus a further 10 behind-the-scenes will perform The Littlest Mermaid.Read more
A huge fundraising mission has been launched after a Thames Water employee’s baby born with a rare bowel disease underwent three life-saving operations.Read more
Smart meters will soon be putting local households in control of their water use, helping them to make simple money-saving choices at home.
The aim of Thames Water’s smart metering programme is to educate customers on water use and improve leakage detection, owing to population growth and climate change placing increasing pressures on water resources.Read more
The turn of the year is often the time where we reflect on the past year, and look ahead to the new one.
That was certainly in evidence for the Thames Water Retirement Association (TWRA) when members gathered at Westminster Kingsway College in London for its annual Christmas lunch in December.Read more
Caversham’s Sandcroft Road is set to reopen next month after a year of “major repairs” by Thames Water’s specialist contractors.
The road has been closed for safety reasons after parts of it sunk when a water pipe burst in December 2016.Read more
Four trainees have been handed full-time contracts after completing six-month traineeships.
The four, who joined the company in April 2017, are all based at water works across the company’s patch and were presented with graduation certificates after completing the intensive traineeship.Read more
Thames Water’s ongoing work to ensure a healthy environment along the River Thames has surpassed another milestone – the arrival of a tunnel boring machine at Beckton sewage works.Read more
Two Thames Water employees have told how the company potentially saved their lives after serious health issues were flagged up in annual medical assessments.
Donald Allison, 52, operations manager, and Paul Gilbert, 59, field operations manager, both based at Ashford Common water works, were told to take immediate action following their personal medical assessments (PMA) earlier this year.Read more
Thames Water has today announced that Eversheds Sutherland will become its new Managed Legal Services provider from 1 April 2018.Read more
A team of Thames Water graduates have been recognised for raising thousands of pounds for WaterAid after scooping an international award.
The nine-strong team raised more than £17,000 and beat competition from Europe and the United States to win ‘Best Fund’ at the Water Innovator awards.Read more
It was goals galore as footballers from across Thames Water took to the pitch for the annual five-a-side charity fundraiser.
Almost £3,000 was raised for WaterAid as part of the competition, held at the end of October, with 24 teams battling it out at Goals Soccer Centre in Reading.Read more
Britain’s biggest water company is continuing to show its backing for the non-household retail market by offering new and improved commercial terms.
Thames Water will now further support retailers and their customers by waiving collateral cover on the first £1 million of wholesale turnover for retailers across its region.Read more
One of Thames Water’s street works teams has won a prestigious award for providing a sparkling performance with customer communication during a major project in London’s world-famous gem and jewellery trading district.Read more
Dozens of volunteers donned their gloves and grabbed their litter pickers as part of the latest environment clean-up drive.
Thames Water staff, volunteers and a host of local dignitaries descended on the Greenway and Ridgeway in East London over two days to rid the popular public areas of rubbish.Read more
Beloved guide dog, Bentley the Labrador, has retired from duty at Thames Water at the grand old age of ten – 70 in dog years – with the company now looking to raise funds to support the training of the next generation.Read more
Thames Water Utilities Limited is pleased to announce its interim results for the six months ended 30 September 2017.Read more
Thames Water is delighted to announce the appointment of Ian Marchant, the former Chief Executive of SSE and current chair of the engineering services company, John Wood Group, as independent Chairman.
Mr Marchant will join the Thames Water board on 1 December and take over as Chairman on 26 January, 2018.Read more
A powerful advertising campaign has been launched in Oxford reminding residents there’s no substitute for water in a renewed drive by Thames Water.Read more
The Sibley family from Enfield feature in a new Thames Water film which shows how to get your home “wrapped up for winter”.
Lagging their water pipes with foam tube, knowing where their stop tap is and how to turn off the water, insulating their loft and clearing drains are just some of the ways the family of four have protected their home from freezing conditions.Read more
More than 200 people flocked to Walthamstow Wetlands as it officially opened its doors.
The Thames Water-owned reservoir complex, which supplies 3.5 million Londoners every day with high quality drinking water, has been transformed into Europe’s largest urban wetlands nature reserve following a 10-year, £10.6 million project. Read more
A watercourse in Cranleigh has been cleaned up thanks to months of hard work by Thames Water to trace sources of pollution in the area.
The company’s six-month investigation into pollution in the Knowle Lane ditch first began in April and has since unearthed a number of commercial and residential properties responsible for sewage, contaminated water and chemicals reaching the ditch via the surface water drains. Read more
Thousands of pounds have been raised in tribute to four Thames Water colleagues who all passed away within four years.
Andrew Pudney and his colleague Paul Jeffcock, both based at Beckton, have raised more than £20,000 for a variety of charities who helped care for their co-workers.Read more
Thames Water has today declared victory in its nine-week battle against the monster Whitechapel fatberg.Read more
Thames Water has published its latest corporate responsibility and sustainability (CR&S) report.
The report focuses on work completed during the last financial year and features 55 case studies to provide a more detailed look at the company’s major projects and the benefits they will provide to both customers and the environment.Read more
Thames Water has completed one of its major network upgrades in London.
Engineers have left Upper Street, Islington, after replacing a 530-metre stretch of cast iron Victorian mains, which burst last December, with a new plastic pipe.Read more
A school found itself the recipient of a goodwill act by a team of volunteers following a mains replacement job near its gates.Read more
Thames Water is “ahead of the curve” with its approach to mental health and wellbeing, Sky News reported this morning.Read more
Thames Water has been shortlisted three times in the prestigious Utility Week Awards.
The company, which supplies water and waste services to 15 million people, has been nominated in the team of the year, marketing initiative of the year and capital project management categories.Read more
Two new refuges for wildlife have been created at Hogsmill sewage works.
The new homes were installed as part of the development at the site, which has seen the construction of an odour control unit, and a combined heat and power (CHP) plant.Read more
When you think of a sewage pumping station, you don’t necessarily envisage it could be under somebody’s front room. Or under a garage, or just behind a front door.
But that’s what the small sewage pumping stations (SSPS) team has been facing regularly as it seeks to bring private stations under the ownership of Thames Water.
A working reservoir site, owned by Thames Water and described as “London’s best kept secret” has been transformed into Europe’s largest urban wetlands nature reservoir and will begin welcoming visitors later this week.Read more
A Thames Water stalwart has been honoured after clocking up more than half a century working at the company.
Ray Jackson, 65, joined the then Metropolitan Water Board on September 19, 1967 and picked up his 50 year service award at a special presentation in September.Read more
The town of Reading is a cleaner, tidier place this week thanks to the efforts of 40 volunteer litter-pickers who supported the latest Reading RESCUE event at the weekend.Read more
A community orchard and a new green gym have officially launched thanks to a £20,000 donation from Thames Water.
The company donated the money to benefit communities in the London borough of Richmond after residents lost water supply on Christmas Day in 2016, after the pumps at Hampton water works suffered an unplanned shut down.Read more
Smart meters will be putting Croydon residents in control of their water use, helping them to make simple money-saving choices at home.Read more
A staggering 92 per cent of restaurants, takeaways and other London food establishments surveyed are “feeding the fatberg”, Thames Water has revealed.
Visits to more than 700 outlets across the capital found almost all were failing to prevent fat, oil, grease and food scraps entering the sewer network, where it congeals with wet wipes and other unflushables to cause blockages.Read more
Thames Water is picking up plaudits for promoting competition in the development sector.
The company’s developer services team is working increasingly closely with self-lay providers, who lay mains and connect new properties at sites across the region.Read more
Ten experts from across Thames Water recently headed to Malawi as part of the ‘Thames Love Malawi’ programme.
The scheme is a four-year partnership between Thames Water and WaterAid which will raise £2 million to support water and sanitation projects in one of the poorest nations on the planet.Read more
When thinking about wildlife, your mind may instinctively wonder to the vast plains of Africa, or Brazil’s Amazon rainforest, teeming with life – probably not Thames Water’s site in Beckton.
With the cold winds of autumn and winter now blowing in, staff at the sewage works are now helping to prepare the grounds for the plethora of wildlife which calls the site home.Read more
Thames Water’s commitment to education and support for communities was recognised twice last week as the company collected two top awards.
The first gong was awarded to the firm’s education team in the business category at the STEMX Awards, hosted by education charity SATRO, for promoting STEM subjects (science, technology, engineering and maths) in school and colleges in Surrey and the South East.
The second was for support given to a community project in Enfield which saw Firs Farm playing field transformed into a wetland habitat, presented by the Canal and River Trust.Read more
Radio 1 DJ Greg James has recorded and aired the first ever show from the side of a fatberg.Read more
Over 270 appliances, including washing machines and baths, no longer empty their contents into the River Crane and its tributaries, thanks to 12 months of hard work by Thames Water and the Environment Agency.
Following extensive detective work at over 5,000 properties, across five west London boroughs, 13 outfalls, where surface water enters the river, have been significantly improved.Read more
Thames Water has today published its Trunk Mains Strategic Review which sets out a clear action plan, following a series of burst trunk mains last year.
The report from the UK’s largest water and waste water provider identifies 15 clear commitments designed to minimise the risk of similar bursts happening in the future, and to improve the business’ response to such emergencies.Read more
Thames Water has been recognised for its commitment to sustainability by the influential Global Real Estate Sustainability Benchmark for Infrastructure (GRESB) survey.
The UK’s largest water and wastewater company improved on last year’s performance, finishing top globally in the ‘water resources’ category, and fourth globally for infrastructure across all the 160 businesses that took part.Read more
Three water works in London are being recommissioned to help keep taps flowing across the capital following the dry spring and early summer period.Read more
Thames Water has taken its first steps to running a greener, more environmentally friendly fleet, with its first electric van being used by the innovation team in Reading.Read more
A team of dedicated Thames Water fundraisers have scaled one of the most iconic mountains in the world to raise funds for WaterAid.Read more
Thames Water’s education team has produced its own short film to encourage more schools to visit its free education centres.
The video, which was launched on the company’s social media feeds last month, is aimed at teachers and other education workers to increase awareness of Thames Water’s education programme and promote its five free education centres in Didcot, Kingston-upon-Thames, Rickmansworth, Slough, and Walthamstow.Read more
More than three dozen eager graduates are now bedding in at Thames Water.
The 37 graduates were whittled down from more than 1,000 applicants, with a range of expertise and ages.Read more
Thames Water’s Grade II listed King George V pumping station, home to three of only four surviving ‘Humphrey’ gas pumps in the world, drew huge crowds last weekend.
The site in Enfield, north London, which is usually off limits to the public, flung open its doors as part of Open House weekend, which gives the public free access to some of the capital’s best buildings, showcasing the best in architectural design.Read more
The monster 250-metre long Whitechapel fatberg will be converted into around 10,000 litres of biodiesel, Thames Water has confirmed today.
The congealed mass of fat, oil, grease, wet wipes and sanitary products discovered blocking an east London sewer will create enough environmentally-friendly energy to power 350 double-decker Routemaster buses for a day. Read more
The wind and the rain failed to dampen the spirits at this year’s Tidefest celebrations as crowds flocked to the banks of the River Thames.
Now in its fourth year, the annual event is held to celebrate the importance of the iconic river and the role it plays in everyday life for Londoners.Read more
Thames Water engineers have started a three-week sewer war against a giant 250 metre long fatberg around 10 times bigger than the famous Kingston monster found in 2013.
The Whitechapel fatberg is one of the largest ever found, with the extreme rock-solid mass of wet wipes, nappies, fat and oil weighing the same as 11 double decker buses. It is blocking a stretch of Victorian sewer more than twice the length of two Wembley football pitches and weighs-in at a staggering 130 tonnes.Read more
Thames Water’s hard-hitting Bin it – don’t block it campaign is set to reach more people than ever this autumn as the company releases two videos demonstrating how to correctly dispose of wet wipes and cooking fat.Read more
As school pupils across the country return to class, Thames Water’s next batch of apprentices are embarking on their new careers.
Fourteen students have joined the water side of the company, and after completing tailored inductions last month will now begin their four-year courses.Read more
Thames Water’s rainbow flag was flying high throughout a hectic schedule of Pride events.
Last weekend’s Reading Pride event was the fourth festival of the summer which the water company had sponsored, following the Oxford, Swindon and London events.Read more
A sailing club in West Molesey remains open for business despite the reservoir it calls home being renovated, thanks to some innovative work by Thames Water.Read more
Thames Water is using innovative software that can cut costs, enhance health and safety and foster collaborative working across the company’s major projects.
Digital software Synchro allows for a 3D model to be constructed and then synced with a project programme to provide a 4D simulation of planned works.Read more
Thames Water is using cutting edge techniques to replace its ageing water mains while reducing congestion on the busiest roads in its area.
As part of its ongoing investment to protect water supplies for now and future generations, the company is investing millions of pounds into its water network to search for defects in pipes which could cause leaks or bursts, and then repair or replace them.Read more
Thames Water has appointed its first chief digital officer
John Beaumont, 39, joins Britain’s biggest water company after 12 years focused on customer and operational-led transformations as a partner at Bain & Company, the global management consultant.Read more
Final preparations are now being made as this year’s popular Thames Tidefest edges nearer.
The annual event celebrates the recreational importance of the River Thames to Londoners, and will take place on Sunday, September 10.Read more
While the thought of the contents of Reading Festival’s infamous toilets might make some people feel queasy, Thames Water’s sewer teams are relishing the prospect.
With hundreds of thousands of festival goers flocking to Richfield Avenue, Britain’s biggest water company has made special arrangements to deal with the site’s sewage – and to transform it into renewable energy.Read more
Thames Water’s CEO Steve Robertson has signed a new agreement which sets out the company’s future commitment to the Thames Loves Malawi appeal.
Called the Framework of Cooperation, the agreement is with the Central Region Water Board of Malawi and will see Britain’s biggest water company and its Malawi counterpart commit to sharing resources, knowledge and expertise.Read more
A keen runner who beat cancer will be tackling an iconic race in the north of England to raise funds and inspire others suffering from the disease.
Paul Gee, 53, from Swindon, will take on the Great North Run just over 12 months after being diagnosed with oesophageal cancer, and just seven months after being discharged from hospital.Read more
Work is under way to lay a huge new sewer in Hemel Hempstead as part of a more proactive approach by Thames Water’s developer services team.Read more
‘Yule’ never believe what Thames Water pulled out of a sewer in a Surrey beauty spot this week.Read more
Nobody wants to have a dry cake on their birthday, unless you work at record-breaking Long Reach sewage works.
The site’s thermal hydrolysis plant (THP), which treats sludge – a by-product of the sewage treatment process – before it’s turned into biogas and then renewable energy, has just celebrated its first birthday, and has so far helped produce enough electricity to power almost 5,000 homes.Read more
A refreshing new look to determine a postcode’s water quality has transformed the way Thames Water customers can inspect what is flowing from their taps.
The eye-catching redesign of the Water Quality Reports is customer orientated – with a view to making data clearer and easier to understand, and includes 20,000 postcodes not previously available.Read more
Thames Water is hard at work on Lee High Road, trialling new technology that it’s hoped will help the company detect defects on its water pipes and reduce the liklihood future bursts.
This innovative trial, a first in the UK, follows a burst along the same stretch of road in Lewisham, south-east London, last November.Read more
Berkeley Homes and Taylor Wimpey are among major developers who have taken advantage of face-to-face ‘ask the expert’ sessions launched by Thames Water.
Organised by the company’s developer services team, 28 developers and consultants so far have received advice on a range of projects, ranging from London to the Cotswolds.Read more
Finding ways to address water shortages during times of dry weather has constantly been an issue for water companies to solve.
These pictures, which were found during the recent office refurbishment at Coppermills water works, show the gruelling hard work carried out to lay the Thames to Lee Valley main.Read more
It may look like a fun summer holiday activity but there’s scientific logic behind Thames Water’s use of a remote controlled speed boat.
The boat, which is being put into action across a number of Thames Water’s reservoirs, is providing increasingly accurate depth readings allowing teams across the company’s region to calculate the build-up of sediment in water storage tanksRead more
Nearly two-dozen apprentices are entering the world of work after being hired by Thames Water.
Twenty-two youngsters have joined the waste water side of the business, and are now undergoing a tailored induction programme before officially starting in September.Read more
One of the most frustrating parts of any project are the inevitable hiccups and speedbumps that are encountered along the way. That’s why a small team at Thames Water is looking to solve these problems, before they even become an issue.
‘Hololens’ creates and projects detailed holograms of planning designs. It means both engineers and operators can inspect the plans, in a real life-size environment, seeing it from different angles and vantage points.Read more
A new 3D art exhibition is set to open at Walthamstow Reservoirs after judges were inundated with entries.Read more
Thames Water is installing a new water main in Baker Street as part of a £2.1 million project to make the network more resilient now and for future generations.
Engineers have been working in the road – made famous by literary detective Sherlock Holmes – to replace an old iron Victorian water pipe with a new tougher plastic one.Read more
A £640,000 project to upgrade a key section of Banbury’s water mains is well underway.
Thames Water engineers are on site at Milton Road for the 14-week scheme, which will see old cast iron pipes replaced with tougher and stronger plastic pipes, which are less prone to leaks and bursts.Read more
The Thames Water team in Bracknell are flying high, after their conservation efforts have been rewarded with four Barn Owls chicks hatching in early July.
With a number of operational improvements taking place at the company’s Berkshire sewage treatment works, the team have been hard at work since last winter, together with PeakGen Power, mitigating for a loss of habitat by installing two bespoke owl boxes.Read more
Thames Water has begun work in East Garston to replace a pressurised sewer pipe which burst last week to reduce the risk of further problems, protect properties and reassure residents.
Following damage to five properties in Humphries Lane, Thames Water committed to investigate a long term solution to stop further flooding and set its engineers to work looking at practical options which could be implemented quickly.Read more
A state-of-the-art mobile recycling unit is proving crucial in Thames Water’s ongoing project to repair and restore its water mains.
As part of its investment into its network, the recycling unit processes excavated material before combining it with other substances before it is then sent to help backfill the land following the pipe repair.Read more
Thames Water’s Mogden sewage works has hit a major milestone by generating more than half the electricity it uses from poo and reducing its carbon emissions.Read more
A project to connect properties in Parliament Square, Hertford, to the main sewer network to stop pollution to the River Lea will begin on Saturday July 29.
Thames Water’s work is set to last around three weeks and will see engineers reconfigure the current sewer network in Parliament Square. Read more
Thousands of Londoners will descend on the banks of the River Thames for this year’s Tidefest.
Thames Water is the lead sponsor for the popular family-friendly event, which is taking place on Sunday, September 10, and is now finalising plans for the day.Read more
A huge leak which was losing 50,000 litres of water a day has been repaired – thanks to smart meters.
Thames Water engineers repaired the leak – losing the equivalent of 625 bathtubs every day – after the meter was installed on a customer’s property in Greenwich as part of the water saving smart meter programme.Read more
Thames Water opened its Aylesbury sewage works doors to show members of the community what goes on behind the scenes.
Around 30 residents attended the day for a guided tour of the works, and were given talks on how wastewater is treated before being safely returned to the environment.Read more
An iconic Thames Water pumping station on the Isle of Dogs has been declared a Grade II listed building by Historic England.Read more
An enterprising and sustainable volunteer hub has picked up a top award.
The Roundhouse, based at Thames Water’s Woodberry Wetlands, was handed an enterprise award by the Forestry Commission.Read more
More than £42,000 was raised for charity as Thames Water employees and local companies took to the water for the annual raft race.
Hundreds of people flocked to the popular event, which is held on the River Thames near to Reading Rowing Club, with all funds raised donated to WaterAid.Read more
Thames Water is targeting householders in fatberg hotspots across its region with its successful ‘Bin it – don’t block it’ campaign.
The aim is to get those putting fat down the drain, and wipes down the toilet, to understand the impact of their behaviour and change their ways.Read more
As you boil the kettle for a cup of tea, or turn the shower on first thing in the morning, the last thing you think about is how Thames Water ensures the quality of its water.
A dedicated team of water quality technicians (WQTs) patrol the streets, pumping stations and reservoirs in the constant drive to ensure the highest water quality possible in the company’s region.Read more
A quarter of a million pound project to improve the resilience of Godalming’s water supply has recently been completed by Thames Water.Read more
Thames Water’s Queen Mary Reservoir received a royal seal of approval from HRH Princess Anne when she visited to celebrate Sailability’s 20th anniversary.
The Princess Royal was shown around the reservoir and introduced to some of the charity’s volunteers and members during the celebrations on Thursday, June 29.Read more
Thames Water and Action for the River Kennet (ARK) celebrated the completion of a £30 million project to reduce abstraction at an event in Mildenhall, Wiltshire, last week.
Representatives from a range of organisations, including the Angling Trust and the Environment Agency, were present to formally mark the commissioning of Thames Water’s new Axford pipeline, running 17 kilometres from the company’s Blunsdon reservoir north of Swindon, to Whitefield reservoir to the south-east of the town.Read more
Thames Water has today published its first “Our taxes explained”, a document designed to fulfil its commitment to being open and honest with customers, and to explain its taxes in a simple, understandable way.Read more
Thames Water today published its Annual Performance Report for 2016/17 alongside an independent report from the company's Customer Challenge Group (CCG) giving its assessment of how the company performed during the year.Read more
Thames Water has donated £40,000 to two west London environmental charities to benefit the communities who temporarily lost water supply on Christmas Day.
Friends of the River Crane Environment (FORCE) and Friends of Richmond Park (FRP) will each receive half of the money to spend on community projects. Read more
A state-of-the-art grabbing crane is being used to help revitalise a dormant sewage tank.
The clean-up operation at Thames Water’s Camberley sewage works will see the tank become a secondary digester, helping to transform sludge – a by-product of the sewage treatment process – into eco-friendly fertiliser.Read more
A new memorial field and wetland has been opened near the M25 after Thames Water funded a community project.
More than 200 people attended the official opening ceremony of the new field at Rye Meadows in Ashtead last month after a six-year long project to renovate the area.Read more
As these pictures show, over the years Thames Water has taken great care in cleaning the equipment it uses to provide its millions of customers with high-quality drinking water.Read more
Hundreds of lost rivers could soon be rediscovered and eventually restored thanks to a ground-breaking project.
The team of river hunters from Thames Water’s innovation team have been collating information from historical maps and records and combining it with data from modern satellite images to track down former rivers – in the hope many of them can be restored to their former glory.Read more
A half a million pound project to improve the sewer network under St Clements Street, Oxford, will begin next month.Read more
A daughter will tackle a charity challenge to raise funds and awareness for a sepsis charity after her dad died 48 hours after being diagnosed with the infection.
Claire McKay, and two of her friends, Karen Brookes and Zoe Spurgeon, who all work for Thames Water and are based at Walnut Court, are set to take on the Cotswold Way Challenge after her dad, Steve McKay, 64, died in June 2016.Read more
Thames Water is proudly supporting this year’s Pride festivals across its region.
The water company has already backed this year’s Oxford parade, and will also be supporting the upcoming London, Swindon and Reading festivals.Read more
Walthamstow Reservoirs are set to reopen this week following a five week closure.
Thames Water took the preventative measure after a carp virus was found in the reservoirs following the death of a number of fish.Read more
Mental health is under the spotlight, with many campaigns running to raise awareness.
Thames Water is at the forefront of the drive to help people who are experiencing mental health issues, and has launched a new virtual reality training programme to help people spot signs and offer support to those facing difficulties.
Thames Water Utilities Ltd announces its results for the full-year ended 31 March 2017.
A family of Kestrels have made a ventilation pipe their home on a Thames Water site in east London.
Staff at Beckton sewage treatment works adopted the birds of prey after they were first spotted nesting in a pipe connected to the company’s sludge powered generator.Read more
A campaign to reduce sewer-blocking fatbergs has seen more than 800 food outlets receive face-to-face waste disposal advice from Thames Water experts.
Experienced sewer engineers have been visiting restaurants and takeaways since February, targeting outlets across London and the Thames Valley in areas identified as sewer blockage hotspots.Read more
An innovative piece of technology is putting customers in control of the future of water and sewage services in London and the Thames Valley.Read more
More than 200 dedicated fat-fighters have shed 3,000lb – the equivalent of three fully-grown polar bears – during a post-Christmas weight-loss drive.
Thames Water teamed up with Slimming World to offer those wanting to fight the flab a 12-week programme designed to help them lose weight and take control of their health, wellbeing and happiness.Read more
Thames Water’s Walthamstow Reservoirs fishery will remain closed until mid-June.
A number of carp had to be removed from four of the six coarse reservoirs at the end of May, with the east London site closed to anglers as a precautionary measure against further fish losses.Read more
Work has been completed to protect a huge Edwardian sewer from the effects of upgrade work by London Underground beneath the City of London.
Engineers from Thames Water’s developer services worked around the clock at the Bank-Monument station complex as part of a major project to increase the station’s capacity and build a new tunnel.Read more
An awareness campaign encouraging east London residents to do their bit in Thames Water’s war on fatbergs, has seen a 26 per cent reduction in sewer blockages.
Almost 70 per cent of people in parts of Newham, Redbridge, Havering, Epping Forest and Barking and Dagenham say they’ve changed their behaviour when it comes to disposing of cooking fat and wipes following a campaign urging them to “Bin it – don’t block it” last autumn. Thames Water targeted the boroughs after identifying them as sewer blockage hotspots.Read more
A high-powered concrete-busting kit has been brought in by Thames Water to tackle the menace of cowboy builders pouring concrete into sewers.
The new 12,000 PSI jet tanker is powerful enough to blast through concrete and other materials that clog up the sewer network and potentially cause blockages and in turn, bursts, leaks and flooding.Read more
More than 300 intrepid explorers were transported back to the Victorian era as part of this year’s Sewer Week.
Held annually at the Grade II listed Abbey Mills Pumping station, members of the public, employees and stakeholders were given a tour of the sewage station before going underground.Read more
Thames Water scooped two prestigious accolades at the Water Industry Achievement Awards.
The company bagged top spot in the Carbon Reduction Initiative of the Year and the Partnership of the Year award, and was honoured at a ceremony on May 23.Read more
The iconic white landmark standing tall above the Reading skyline is a welcome sign of home for motorway drivers heading back from the west. But how many people really know why the Tilehurst Water Tower is there or what it does?Read more
An Acton community centre has been “transformed” by a team of Thames Water volunteers.
Under the stewardship of Don Tanswell, chairman of the Southfield Park Triangle Residents’ Association, the group gave the popular scout centre in Rugby Road a new lick of paint, cleared overgrown pathways, did some gardening and cleaned the decking to get the centre ready for summer.Read more
Eight Thames Water apprentices have completed four-year courses and continued their prosperous careers as fully-qualified technicians.
Kayne Chambers-Blucher, Darren Ewer, Adam Bradbury, Catherine Corridan, Mark Bowler, Ikram Patel, Tom Inward and Simon Hasselbury have all signed full-time contracts after starting the scheme at various Thames Water sites across London and the Thames Valley in 2012.Read more
Farmoor reservoir will open its doors to the public on Saturday to celebrate 40 years of essential service to the Oxfordshire and Swindon region.
Officially opened in 1977, the largest of two reservoirs at the complex – five miles west of Oxford city centre – has supplied billions of litres of water to the growing number of households it serves over four decades.Read more
Reading-based slow sand filter technician John Eckert is preparing to step down after 50 years’ service at Thames Water.
The 65-year-old joined the sewage treatment works at the then Wallingford District Council in 1967, just two weeks after leaving school aged 15.Read more
Thames Water teams are on high alert across London and the Thames Valley in preparation for the heavy rain expected to hit the area tomorrow.
Ahead of the predicted storms, the company has increased the number of drainage specialists available by around 30% and has extra tanker vehicles on standby for the rest of this week. Some planned work has been scaled back and rescheduled to free up staff to respond to weather related incidents and pro-actively visit areas most at risk.Read more
Thames Water is the number one water company of choice for students, according to the influential Guardian 300 list.
The list, which is published annually, saw over 60,000 students vote for UK companies they’d most like to work for, with the UK’s largest water and wastewater provider jumping 85 places on last year’s rankings, to reach 131 place.Read more
Thames Water’s Angling Academy in Walthamstow was the ‘plaice to be’ as 25 students from a nearby school went on an educational expedition.
Students from Hackney’s Jack Petchey Academy hauled in some huge fish and learned more about the reservoirs and water network.Read more
Hundreds of reptiles have been released back into the wild next to an iconic pumping station as part of a wildlife translocation project in Bexley.
Ecologists have so far re-homed 187 common lizards and 273 slow worms at Thames Water’s Crossness nature reserve, in Abbey Wood, south east London, with many more set to follow.Read more
Work to transform Thames Water’s Walthamstow Reservoirs into a public wetlands reached a significant milestone last month when the roof of a brand new swift nesting tower was lifted into place.
The £8.7million project will open Walthamstow Reservoirs to the public, providing free access to the 211 hectare Wetlands for residents and visitors to enjoy. When complete this autumn it will be one of the largest urban wetland nature reserves in Europe, while still providing 500 million litres of water a day for around 1.5 million people across north London.Read more
Experts are using state-of-the-art 3D technology to solve a potential structural problem at the Victorian Crossness pumping station.
The iconic landmark, listed by the Daily Telegraph last week as one of the top 20 secret sights in London, was built in the 1860s in a bid to fight the capital's sewage and odour problem.Read more
Thames Water customers can have their say on how the company should keep up with growing demand for water services in London and the Thames Valley at a series of special events over the next two months.
Throughout May and June, Thames Water representatives will host open forums and roadshows to give customers a face-to-face opportunity to find out more about water and wastewater, and help influence the company’s plans for the future. The first open forum is set to take place on Thursday, May 11 in Cirencester.Read more
Plans to transform problematic fatbergs from a sewer blight to environmental delight have taken a step forward.
Thames Water has joined forces with renewables firm Argent Energy to investigate the possibility of transforming the congealed fats, oils and greases, commonly known as fatbergs, into environmentally-friendly fuel.Read more
Thames Water has embarked on a huge environmental survey of its grounds to protect the environment and natural habitats.
It is assessing and evaluating all of the trees and associated or potential habitats it owns, or that are near its sites, in a bid to protect staff, visitors, the environment, infrastructure, the public and property.Read more
Representatives from the Environment Agency and the angling community met in Walton on Thames last week to see how new eel screens installed by Thames Water are helping to protect an endangered species.
The company has installed the equipment at its advanced water treatment works in Walton, south-west London as part of an extensive project to help stocks of the critically endangered species recover.Read more
Television legends Sir David Attenborough and Sir Trevor McDonald helped launch a new film to encourage Richmond Park visitors to ‘Tread Lightly’.
‘Richmond Park – National Nature Reserve’ took 10 months to shoot at the famous London recreational ground by director George Chan. It was launched at a special event at the Royal Geographic Society in London, sponsored by Thames Water, and premiered on television on April 26.Read more
BBC Newsround has produced a new video to help get children revved up about the Thames Tideway Tunnel ‘super sewer’ project.
Described as like a “poo motorway”, it explained how London’s increasing population has meant the current Victorian network operated and maintained by Thames Water struggles to cope with heavy rainfall.Read more
Work to construct one of the largest sewers in the Thames Valley was completed last week.
The complex feat of engineering, which has seen Thames Water and partners bore under the Great Western Mainline, has been built to support 6,000 new homes at Great Western Park and Valley Park to the west of Didcot.Read more
Running the London Marathon is hard enough, but running it as one half of a camel is enough to give any athlete the ‘hump’.
Just ask Jack Brown, 24, and Matt Leydon, 37, who donned the famous costume for the iconic race. The duo were part of a team of eight runners from Thames Water who took on the course to raise money for WaterAid.Read more
A major renovation scheme at a popular boxing club in Kent based at a former pumping station has now been completed.
Delighted members of the Kings Amateur Boxing Club in Brasted have now officially moved back into their gym at the village’s former pumping station after emergency repair work was carried out on the building.Read more
Thames Water shipmates joined Canary Wharf College children armed with eye patches, bandanas and fishing nets to fish for plastic the day after the London Marathon.
'Plastic pirate' crews boarded boats in the famous London Docks in response to concerns about litter in the water, which is particularly problematic at this time of year as signets and other birds hatch.Read more
The Thames Water Tower, on one of London’s busiest roundabouts, has been adorned with a special edition Heads Together ‘headband’ to show support for The Duke and Duchess of Cambridge and Prince Harry’s mental health campaign.
The tower, which is seen by thousands of motorists every day on the Main Ring roundabout in Shepherd’s Bush, is sporting a blue headband as part of the nationwide initiative to breakdown the stigma and change the conversation on mental health for everyone.Read more
Two pensioners visited Didcot Sewage Treatment Works in their latest effort to stave off boredom in their retirement.
Brendon Sparks, 71, and Martin Connolly, 73, from Hertfordshire, visited the Thames Water site as part of a bucket list of things to do in a bid to keep themselves entertained.Read more
The UK’s largest water and wastewater provider, Thames Water, has thrown its weight behind a pioneering new apprenticeship, targeting safety, health and the environment (SHE).
Support for the scheme, recently granted by the Minister of State for Apprenticeships and Skills, follows a push for a formal apprenticeship at the recent London health and safety directors’ forum, where senior health and safety executives, including Thames Water’s Karl Simons, aim to drive standards and tackle challenges across the industry.Read more
Hundreds of children from across the Thames Valley are set for a cracking Easter thanks to the generous donations from Thames Water employees.
More than 550 eggs and chocolate treats have been donated by kind-hearted staff to help provide disadvantaged youngsters a happy holiday.Read more
Running the London Marathon is hard enough, but running it as one half of a camel is considerably more difficult.
Just ask Jack Brown, 24, and Matt Leydon, 37, who will be donning the famous costume for the iconic race on April 23.
The duo are part of a team of eight runners from Thames Water who will be lacing up their running shoes and pounding out the miles in the event, to raise funds for WaterAid.Read more
A keen cricketer from Essex produced a man of the match performance to help England’s over 50s cricket team to win an international tournament.
Garry Neicho, 58, a team manager at Riverside Sewage Treatment Works in Rainham, was a member of the England south over 50s side who won the competition in Cape Town, South Africa, at the iconic Newlands cricket ground at the end of March.Read more
Sarah McMath has been appointed Managing Director of Wholesale Water at Thames Water, in place of Bob Collington who is retiring from the business.
Separately, Steve Spencer will take on a newly-established role as Chief Delivery Officer, responsible for ensuring the successful delivery of customer-focused goals and plans across the whole business.Read more
A group of girl guides have helped brighten up a newly developed Thames Water sewage pumping station in Fleet.
Twelve girls from Fleet Girl Guides visited the Hitches Lane site in March to brighten the area up as part of their ‘Grow Wild’ project.Read more
Smart meters will be putting Redbridge residents in control of their water use, helping them to make simple money-saving choices at home.
The aim of the smart metering programme is to reduce overall water use and improve leakage detection, owing to population growth and climate change putting pressure on water resources.Read more
Staff from Thames Water have been working like a dog as part of a tricky roadworks programme at the famous Abbey Road zebra crossing.
Engineers from the water company’s alliance eight20 were forced to work at the site, made famous by the pop icons Beatles in the late 1960s, as part of a water mains replacement programme.Read more
Thames Water has scooped a prestigious industry award for its considerate construction schemes in the City of London.
The company, which provides water and waste services to 15 million people, has picked up a Gold Award in the City of London Considerate Contractor Streetworks Scheme 2017 awards.Read more
Thames Water has been busy raising awareness this week on the impact of invasive species and how to prevent them from spreading.
Invasive Species Week, which finishes today, brings together a range of organisations to raise the profile of an issue which is costing the UK approximately £1.7 billion a year to tackle.Read more
A team of dedicated volunteers helped create a grass picnic area at a day care centre for disabled children.
More than a dozen workers from the Waste Finance Team and the Executive Team at Thames Water visited Camp Mohawk to help create a new area for children and their families to have lunch.Read more
Dr Mike Jones has managed to find enough groundwater to keep the taps flowing for an extra one million customers since joining Thames Water in 1999.
That is pure gold to a hydrogeologist operating in the “seriously water-stressed” South East region of the country, especially when London alone is expected to rise in population by 1.8 million people by 2040.Read more
Thames Water has taken a big step towards providing the best digital customer service in the industry with its new 24 hour social media team.
The company is responding to around 500 tweets a day within 34 minutes on average, and is set to introduce webchat to its existing digital channels, which also include Facebook.Read more
Thames Water's ‘Getting a smart meter’ guide is now available in five extra languages to help more customers understand how being in control of their water use can lead to savings.
As part of the company's ongoing smart meter roll-out across the capital, the 16-page step-by-step guide can be downloaded in Bengali, Polish, Punjabi, Turkish and Urdu – the most commonly-used languages spoken across the London boroughs.
Thames Water is helping to create a new path that will give pedestrians and cyclists a more convenient route between Cory Bridge and Sporting Club Thamesmead.
The new shared use footpath will see lighting discs to mark the edge of the path installed on the surface and an access ramp to create a new link to Southmere Park. Existing gates will be upgraded and new signs installed.Read more
Every year, Thames Water clears a staggering 85,000 blockages caused by things such as cooking fat, food waste and wet wipes being put down the drain. This creates blockages known as fatbergs, and can lead to raw sewage being forced back up into homes and businesses.
To help tackle this problem, the Thames Water team have been out in force at the ATOM Festival of Science and Technology over the weekend promoting the company’s clear message: ‘Bin it – don’t block it’.Read more
Thames Water has issued the following statement after being fined £19.75 million plus costs in Aylesbury Crown Court for offences at six facilities in the Thames Valley during the period 2012-14.Read more
A 750 tonne crane has lifted a new roof from its assembly point at Thames Water’s Hogsmill sewage works on to a secondary digester tank.
The 20 tonne roof was built over three weeks at ground level, which minimised working at height – improving safety and reducing construction time.Read more
Two nine-metre deep Victorian sewers in Greenwich have been diverted into one as part of Thames Water’s work to improve water quality in the River Thames.
The complex work has been successfully completed without interrupting services – ensuring sewage continued to flow through the sewers without impacting customers, or the environment.Read more
Following extensive investigations, 249 appliances including toilets, baths and washing machines no longer empty their contents into Pymmes Park Lake, Edmonton, north London, thanks to four years of hard graft by Thames Water, the Environment Agency and Enfield Council.Read more
Following a series of demanding qualifying rounds, the finest debaters from schools across north London descended on The Barbican this week, to confront the issue of water scarcity, with a place at the national finals the reward.
Debating Matters, a national competition which pits schools and sixth-form colleges against one another, encourages an intelligent contest of ideas against scrutiny from industry leading experts, who serve as panel judges.Read more
A major tunnelling operation to divert a water main under the South Circular Road and around a river and two railway lines has been completed in south London.
The Thames Water project described as “like threading the eye of a needle” will enable the building of 588 apartments by Barratt Homes at nearby Catford Green.Read more
Thames Water has been invited to speak about its forward-thinking health and wellbeing programme at the Health and Safety Executive’s (HSE) national stress summit in London tomorrow (March 16).
The company’s proactive and open approach for managing mental health issues at work has resulted in a 56% reduction in cases of stress, anxiety and depression since 2013.Read more
A new booster station in a farm on the edge of Swindon has been built by Thames Water to look like a barn to blend in with its surroundings.
The £3m camouflaged kit, on the eastern side of the A419, will transfer water from Blunsdon reservoir to Whitefield reservoir to help serve thousands of customers in the Swindon area.Read more
Thames Water has promoted Kelly Macfarlane from her role as chief customer officer, to succeed Ian Cain as managing director, customer service and retail.Read more
Thames Water is supporting two mentoring programmes that have the potential to kick-start the lives of young people.Read more
An army of volunteers helped clean up some of Reading’s most iconic public spaces last weekend during an event organised by Thames Water and Connect Reading.Read more
This picture taken in Oxford city centre at the weekend gives new meaning to 'flushing the toilet'.
Thames Water's 'Bin it - don't block it' campaign warns of the dangers of pulling the chain on wet wipes and sanitary products. But now added to the extensive list of what should never end up in the company's sewers is a toilet.
In a leafy corner of Raynes Park, SW20, lies a very powerful monster never seen in England until now. This beast of a machine will reduce the risk of interruptions to water supplies for the 82,000 Thames Water customers who are connected to the pipes, and also reduce the risk of emergency road works.
News of a £250,000 project to improve how sewage is managed in the village of Codicote near Stevenage has been welcomed by residents and Stephen McPartland, the local Member of Parliament.Read more
New devices have been installed on Thames Water vehicles as part of a trial to improve driving skills and road safety, and reduce carbon emissions.
Health and Safety Executive research shows 20 people are killed and 250 seriously injured each week in traffic incidents involving someone driving for business reasons.Read more
A new 360-degree Igloo projection theatre is “a game changer” for sewer maintenance training.
Thames Water and Lanes Utilities’ new kit allows teams to instantly see and hear what it is like to be inside a sewer so wastewater engineers can practise tackling real-world and potentially hazardous challenges.Read more
Thames Water is offering thousands of free water-saving devices to its Oxford customers in a bid to help the city save water and protect sources for the future.
The region is classed as “seriously water-stressed” by the Environment Agency and so this month Thames Water begins a campaign to get people across the county to take up their offer of installing free water-saving gadgets.Read more
Thames Water has been shortlisted eight times in five different categories at the Water Industry Achievement Awards.
Organised by WET News and Water & Wastewater Treatment magazines, the awards “celebrate and reward outstanding innovation in the UK water industry”.Read more
An army of volunteers braved the rain to remove more than 250 bags of rubbish off Newham’s much loved Greenway on Friday.
Residents, community groups, schools and businesses from across the borough took part in the Thames Water and Newham Council-organised ‘Great Greenway Clean Up’, designed to enhance the area for visitors and the community.Read more
Lanes Group director Andy Brierley has won a national award that recognises people who have made an outstanding contribution to the water utility industry.
He said: “I hope it helps shed a light on the wonderful things our teams are doing to continuously improve the service we provide for Thames Water’s 15 million wastewater customers.”Read more
Engineers of the future can speak to Thames Water teams at a series of events to mark National Apprenticeship Week.
Britain’s biggest water company is on the road aiming to recruit 45 new apprentices to start in August 2017 as part of its successful, long-running programme.Read more
Thames Water is in the running to scoop a prestigious customer service award after reducing complaints by 39 per cent.
The company, which provides water and wastewater services to 15 million people across London and the Thames Valley, has been shortlisted in the NEC Customer Feedback Strategy category in the UK Customer Satisfaction Awards.Read more
Thames Water energy efficiency analyst Dan Welch is cycling thousands of miles through Australian deserts and mountains to raise money for a charity helping street children in Kenya.
“I’m looking forward to seeing how far I can push myself physically and mentally – I crave the sense of achievement at the end,” said the 27-year-old from Reading.
The historical Lea Bridge depot will close at the end of March, bringing to an end more than 300 years of history with London’s water supply.
Thames Water’s Victorian-era warehouse buildings and single-storey workshops in Waltham Forest are set to be demolished to make way for a hi-tech school complex.Read more
A Professor Brian Cox educational film shot at Thames Water’s Mogden sewage works has been launched by the Royal Society.Read more
Thames Water will collect an international environment award for its ground-breaking Lee Tunnel project at a ceremony in San Diego, California, next month.
The £635m project, opened last year by the then-Mayor of London, Boris Johnson, is designed to prevent around 16 million tonnes of sewage every year flowing into the tidal Thames.Read more
A 30-inch wide water pipe spanning four rail lines has been wrapped in protective netting to prevent any potential disruption to rail services, following Network Rail alerting Thames Water to a crack in the pipe's concrete surround.Read more
Thames Water is set to replace up to 1,500 meters of old cast-iron pipework with tougher plastic pipes to help keep taps in Hammersmith flowing.
The upcoming work, to ensure a reliable water supply in the area long into the future, is due to take place from the week of 6 March and is expected to last until early July.Read more
Thames Water has accumulated a wealth of material throughout its 400-year history which is valued by staff and customers.
This information has been collated and is available to borrow for exhibitions, site displays, and museum collections.Read more
Thames Water is setting new standards in the industry for water safety training.
For the past 18 months, health and safety training team manager Gavin Kakoulli and his colleague Phil Sutton have been preaching the virtues of two new courses designed to ensure everyone working on or around open water has the very latest awareness training.Read more
To say there’s a lot happening at Deephams would be something of an understatement.
As the huge, £250m upgrade project goes on, there is barely a corner of the 170-acre site that isn’t a hive of industrious activity.
Thames Water is stepping up its fight against fatbergs by launching a campaign to encourage food outlets to effectively manage waste fats, oils and grease.
The campaign will mainly target restaurants and fast food retailers, off the back of shocking research carried out over the last two years in Oxford. Read more
Thames Water’s ambitious and innovative sustainable urban drainage project in a high-profile corner of south London is testing the company’s alliances to the limit.Read more
Thames Water is today warning customers not to allow anyone into their home claiming to be working for the water company without seeing proper identification.
Customers are being encouraged to sign up to the doorstep password scheme, where they can set up a personal password to be given by any Thames Water employee that visits their property.Read more
Identifying defects and leaks in sewers has traditionally been undertaken using CCTV surveys. While effective, this technique can be time-consuming and surveys are not always conclusive which makes it difficult to target repairs efficiently.
Always on the hunt for more efficient ways of operating, the Thames Water’s innovation team have recently tested a new sewer infiltration survey system called Electroscan.Read more
Thames Water has installed its first eel screens as part of an extensive project to help stocks of the critically endangered species recover.Read more
Thames Water’s angling development and fisheries manager Will Barnard is introducing disadvantaged youngsters to the joys and benefits of fishing.Read more
Thames Water is having to dig out 10 metres of concrete poured into a sewer in Peckham, London.
The "selfish and irresponsible" actions of an unknown rogue builder in Hanover Park have been slammed as "a complete waste of time and money" by Britain's biggest water company. The work, three metres deep, is also causing traffic disruption to motorists in the area.Read more
Thames Water's education team have spent more than 140 hours already this year inspiring youngsters and introducing teachers to the business of water.
Liz Banks, the company's education co-ordinator, said: "January proved to be one of our busiest months.Read more
Thames Water has joined forces with the Energy & Utilities Skills Partnership, to build and launch the very first 'workforce renewal and skills strategy' for the sector.
The strategy has been created to take the first steps towards ensuring the UK's vital energy and utilities sector retains a safe, skilled, resilient and sustainable workforce.Read more
Among the countless benefits that a new and bountiful supply of clean water brings to the village of Kampingo, one stands out for Ellen Bwani.
"As of now, my chest pains are a thing of the past," she said. "My health has drastically improved as I'm able to draw water from this kiosk. I praise God for your help and goodwill."Read more
Pioneering hybrid-powered generators are helping Thames Water reduce emissions and noise on constructions sites
The new addition to Thames Water’s power supply has been made possible through a partnership with Power Savings Solutions, who design, manufacture and supply hybrid generators to the construction industry.Read the full article
Chief customer oMore fficer Kelly Macfarlane told Utility Week magazine that it’s her responsibility to be “the voice of the customer” after joining Thames Water in January from BT Openreach.Read more
Smart water meters will be putting Brent, Hackney and Bromley residents in control of their water use, helping them to make simple money-saving choices at home.Read more
For Thames Water's health and safety team, their new fleet of drones represents nothing less than a 'gamechanger'.Read more
Thames Water customers can expect to see little or no change in their bills for 2017/18, after annual prices were announced today.Read more
Thames Water customer Ike Nwufoh has won £10,000 – simply for paying his water bill by direct debit.Read more
Thames Water is encouraging nature lovers to get out and enjoy beauty spots like Bicester Wetlands to mark World Wetlands Day!Read more
Thames Water teams are continuing to work around the clock to stop leaks caused by January’s sustained freezing conditions.Read more
Thames Water has congratulated wastewater engineers from Lanes Group after completing one million jobs for the company.Read more
Thames Water has 500 technicians and 160 repair crews handling repairs, investigations and 40% increase in reported leaks.Read more
Thames Water has appointed Nick Land to join its Board as an independent non-executive director, with effect from 8 February 2017.Read more
Thames Water Utilities Limited (“Thames Water”) is pleased to announce its interim results for the six months ended 30 September 2016.Read more
Leak-detecting smart meters will soon put Waltham Forest residents in control of their water, helping them make money-saving changes to how they use water at home.Read more
Water pipe repair work will continue in Crayford Road for the rest of this week, Thames Water has confirmed.Read more
Leak-detecting smart meters will soon put Waltham Forest residents in control of their water, helping them make money-saving changes to how they use water at home.Read more
Black & Veatch has joined Thames Water’s eight2O alliance by combining forces with Costain and Atkins (CABV), one of two design-build joint ventures.Read more
Over the next six months Thames Water will be spending £3.5m replacing water pipes in Berkshire villages in a bid to prevent future burst water pipes and reduce leaks.Read more
Thames Water ready to put an extra 450 million litres of water a day into its network during heatwave.Read more
Leader of Enfield Council Cllr Doug Taylor spent Wednesday morning (July 27) with Thames Water witnessing first-hand how a water meter, combined with the installation of water saving gadgets, can save borough residents’ money.Read more
Forty-two appliances, including sinks and toilets, no longer empty their loads into the Wealdstone Brook thanks to three years of hard graft by Thames Water and the Environment Agency.Read more
Thames Water started work this week (Monday Aug 1) on a job to replace three kilometres of water pipe along Lord Street. A series of pipe bursts has led the water company to invest £1.9m in the new infrastructure.Read more