Council leader drops in on Enfield family aiming to save on water bills

Last reviewed:
29 July 2016
Leader of Enfield Council Cllr Doug Taylor spent Wednesday morning (July 27) with Thames Water witnessing first-hand how a water meter, combined with the installation of water saving gadgets, can save borough residents’ money.


Leader of Enfield Council Cllr Doug Taylor spent Wednesday morning (July 27) with Thames Water witnessing first-hand how a water meter, combined with the installation of water saving gadgets, can save borough residents’ money.
A team from the water company, based at an office in Enfield, are carrying out free household audits, called ‘Smarter Home Visits’. These visits are offered to all customers in Enfield who have had smart meters fitted as part of the water company’s metering programme, currently rolling out across the borough.
Cllr Taylor went along to Mohammed Islam’s home in Westmoor Road and watched advisor Joshua Japaul auditing taps, showers, baths and toilets, checking for water leaks and opportunities to make improvements.
The visit found the family will likely save a staggering 191 litres of water per day if they make some of the recommendations from the Tap App report, a personalised household water use report, and having installed a water saving device in their bathroom.
Thames Water customer Mohammed Islam said: “We’re really pleased we’ve had the home visit. It’s amazing just how much of a difference a few small tweaks to household appliances will make to our water use.
“With a young baby in the house and plenty of washing, this will make a real impact to our bills!”
Carrying out the audit at the home was Joshua Japaul from Edmonton, recently employed on the Thames Water project to provide free ‘Smarter Home Visits’ to customers, helping them to save money and water by installing water efficiency gadgets.
Joshua Japaul, Thames Water advisor said: “I’m very pleased to have been given this opportunity to make a difference in my area. I’ve had excellent training, and developed skills that will help enhance my future career prospects.”
An average of 443,527 litres of water a day is now being saved across the borough after thousands of customers have already taken advantage of Smarter Home Visits.
The Leader of Enfield Council, Cllr Doug Taylor, said “I am particularly keen to see how Thames Water is using new technologies to help residents save water and money.”

The new state-of-the-art smart meters being installed in Enfield also help with the detection of leaks on customer pipes by recording continual use – 54 leaks have been detected and repaired to date in the area, saving nearly 100,000 litres of water a day. Approximately 25% of all leaks are on customer pipes and Thames Water has been repairing these leaks for free in a bid to protect water resources for the future.
Smart meter technology gives customers more control over their water use. With smart meters linked to a wireless network and data collected automatically, customers are able to monitor their actual use online and get accurate bills. If they don’t have access to the internet, residents can also call Thames Water for an update on their water use.
After the meter has been activated, households currently have two years before they are moved on to a metered bill, unless they choose to switch early and cash-in on the savings.
Danny Leamon, head of metering at Thames Water, said: “Since starting our programme to introduce smart meters and provide free water efficiency home audits to residents, more than 500,000 litres, the equivalent of nearly 7,000 baths full of water, is being saved each day in Enfield.
“This is a massive achievement for the borough. And, as well as saving water being great for the environment, our water saving tips could save a family of four up to £50 off their metered water bill and £40 off their energy bill.”