Shaping the future of water in London and the Thames Valley

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Water Future

Thames Water customers can have their say on how the company should keep up with growing demand for water services in London and the Thames Valley at a series of special events over the next two months.


Throughout May and June, Thames Water representatives will host open forums and roadshows to give customers a face-to-face opportunity to find out more about water and wastewater, and help influence the company’s plans for the future. The first open forum is set to take place on Thursday, May 11 in Cirencester.


Visitors will have the opportunity to speak to senior managers as well as the teams that look after the water supply and wastewater in their area, and make suggestions on how the company can improve services both now and for future generations.


Topics up for discussion include providing water and waste services for a growing population and climate change, which has an impact on water resources and increases the risk of flooding due to flash downpours. Visitors will also be able to find out about specific projects in their area such as drainage strategies, improvements to treatment plants and Thames Water’s work to support local community and environmental projects.


Thames Water’s external affairs and sustainability director, Richard Aylard, said: “Many of the towns, villages and boroughs we serve are set to see significant growth in the coming years, so it’s natural our customers want to know how we intend to tackle increased demand for clean water and treat the additional wastewater flows.


“When planning for the future we have to take into account a number of factors but ultimately it will be what’s best for our customers and the environment that matter the most. It’s a huge challenge to get the balance right and meet everyone’s needs which is why hearing from our customers direct is an essential part of deciding what our future investment priorities should be. Please join the conversation.”


By 2040 there will be up to three million more people – more than the current population of Greater Manchester – living in the Thames Water region. With a third more water used today than 30 years ago and energy prices set to rise, the company is determined to speak to as many people as possible to get its long term strategy water-tight.


This week’s Cirencester open forum is the first of nine such events taking place across the Thames Water region throughout May and June, with others planned for Abingdon, Hungerford, Guildford and some London Boroughs. Thames Water teams will also be manning roadshow stands at a number of public events, including the Cotswold Show, Luton International Carnival and The Twickenham Festival, to gather more feedback from customers.


Anyone unable to attend a forum or roadshow can still join the conversation by visiting and taking part in the interactive tool, sending feedback by email to or using #yourwaterfuture and @thameswater on social media.


A full list of forums and roadshows is available at