Thames Water brings 'smart water meters' to Brent, Hackney and Bromley

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2 men in high vis jackets inspecting a smart meter

  • New technology to help residents take control of water use, save on their bills and detect leaks
  • Thames Water offering free home visits to help customers save water, energy and money
  • Population growth and climate change putting pressure on water resources

Smart water meters will be putting Brent, Hackney and Bromley residents in control of their water use, helping them to make simple money-saving choices at home.

The team are hitting the ground running in 2017, with these boroughs receiving the water industry’s latest technology as part of Thames Water’s metering programme, currently rolling out across the capital.

The meters give residents access to their water use data, online or over the phone, allowing them to see how efficient their home is and track how simple water-saving efforts – like four minute showers and turning the tap off while brushing your teeth – can reduce their bill.

Thames Water will also be offering award-winning free home visits from a team who can check how water efficient a house is and install water-saving gadgets. After a home visit, a family of four could save as much as £180 a year on their water and energy bills. By reducing water use, households are experiencing lower costs right across the home, as heating water accounts for 21 per cent of an energy bill.

Since the launch of the metering programme in 2015, Thames Water has delivered over 45,000 Smarter Home Visits, saving around 2.5 million litres every day, the equivalent water supply for more than 6,000 homes.

Danny Leamon, Thames Water’s head of metering, said: “Our smart metering programme has already saved millions of litres in other London boroughs and we’ll be doing the same across these boroughs too. This is good news for customers, who will have access to new technology to help them reduce their water use and bills, and great news for the environment, as there are increasing pressures on our water sources. Our forecasts show that if we continue as we are, by 2020 there will be a shortfall of 133 million litres of water per day, that’s the amount needed by 850,000 people.

"We are in touch with customers to let them know what’s happening and we’ll also have a team out about to answer any questions in person."

The new technology will also allow Thames Water teams to discover where there are leaks on a customer’s pipe, and fix them for free, helping to stop water from being wasted. 

Households will have two years to understand and reduce their usage before they are moved on to a metered bill, unless they choose to switch early and cash-in on the savings.

Danny added: "What’s in it for us? Well, the meters will be sending us accurate and up-to- date data on water use. Higher and/or unusual readings could mean that there’s a leak, so with this information we can find and repair leaks faster, and see which pipes we should be replacing first."