Thames Water brings smart water meters to Croydon

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2 men in high vis jackets inspecting a smart meter

Smart meters will be putting Croydon residents in control of their water use, helping them to make simple money-saving choices at home.


The aim of the smart metering programme is to reduce overall water use and improve leakage detection, owing to population growth and climate change putting pressure on water resources.


Meters will help achieve this aim, by giving residents access to their water use information online, via regular comparison letters, or over the phone, allowing them to see how efficient their home is and track how simple water-saving efforts – like four minute showers and turning the tap off while brushing their teeth – can reduce their bill.


Thames Water will also be offering award-winning free home visits, checking how water efficient a house is and installing free water-saving gadgets.


After a home visit, a family of four could save as much as £180 a year on their water and energy bills. By reducing water use, households are experiencing lower costs right across the home, as heating water accounts for 21 per cent of an energy bill.


Since the launch of the metering programme in 2015, Thames Water has delivered over 123,000 Smarter Home Visits, saving around 4.9 million litres of water every day, the equivalent water supply for more than 12,000 homes.


Mark Cooper, Thames Water’s Head of Metering said: “Our smart metering programme has already saved millions of litres in other London boroughs and we’ll be doing the same in Croydon, starting in the Woodside and South Norwood wards. This is good news for customers, as they will be in control of their water bill and great news for the environment, as there are increasing pressures on our water resources.


"We’re in touch with customers to let them know what’s happening and we’ll also have a team out and about to answer any questions in person.”


This new technology will also allow Thames Water teams to pinpoint where there are leaks on a customer’s pipe, helping to stop water from being wasted. 


Households will have two years to understand and reduce their use before they’re moved on to a metered bill, unless they choose to switch early and cash-in on the savings.


Mark added: “What’s in it for us? Well, the meters will be sending us accurate and up-to-date data on water use. Higher and/or unusual readings could mean that there’s a leak, so with this information we can find and fix leaks faster.”