Thames Water scoops two accolades at Water Industry Achievement Awards

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Thames Water scoops two accolades at Water Industry Achievement Awards

(The Thames Water team collect the Carbon Reduction Initiative award) 

Thames Water has scooped two prestigious accolades at the Water Industry Achievement Awards.

The company bagged top spot in the Carbon Reduction Initiative of the Year and the Partnership of the Year award, and was honoured at a ceremony on May 23.

The Water Industry Achievement Awards, organised by WET News and Water & Wastewater Treatment magazine, recognise outstanding innovation in the water industry.

In the first Carbon Reduction Initiative category, Thames Water was rewarded for its innovative approach in reducing its carbon footprint at Littleton Pumping Station in Weybridge, south west London.

The company has recently carried out a complete refurbishment at the site, replacing the station’s pumps, which has improved its efficiency by 25 per cent.

As part of the refurbishment works, solar panels have also been installed in the field next door which helps power the station and reducing its reliance on fossil fuels.

The refurbishment was carried out alongside The Boulting Group.

Ignacio Pont Lezica, who spearheaded the project for Thames Water, said he was pleased the company’s environmentally-friendly work had been recognised at the works.

He added: “The refurbishment works at the site triggered the installation of the solar panels, as we’re always looking how best to reduce our carbon footprint, protect the environment and provide a sustainable future.

“It was a complete refurbishment at Littleton, and we took a really holistic approach for it, and it’s brilliant it has now all been completed and is up and running.”

In the second win of the night, Thames Water and its partner Lanes Group were recognised for their collaboration in delivering excellent customer service at the Slough-based Customer Solutions Centre (CSC).

Thames Water scoops two accolades at Water Industry Achievement Awards


(Representatives from Thames Water and Lanes Group pick up the Partnership Initiative of the Year award)

The CSC is the operational hub of the maintenance service for Thames Water’s 15 million wastewater customers, and is jointly run by staff from the water company and Lanes Group.

It was opened in 2016, and brings together wastewater planners, schedulers and customer service representatives to deal with any issues that may arise quickly and efficiently, and has seen customer satisfaction scores increase, and the number of complaints decrease.

Tess Fayers, head of programme delivery at Thames Water, said: “It’s brilliant the combined Thames Water and Lanes Group team have been recognised for the partnership we’ve created. 

“We’ve come such a long way on our transformational journey, bringing disparate teams together to deliver solutions for our customers in one state of the art centre and now working together to further improve the experience we provide.  

Lanes Group Director Andy Brierley said: “This is recognition for everyone in our team, because the CSC is designed to bring together field engineers and support staff in a revolutionary way. The partnership is more than a building, it’s a whole new way of working.”