We’ll carefully consider all the comments we receive during our public consultations, alongside feedback from other customer research and engagement activities taking place at the same time.
We’ll use the feedback to make sure our plans include the right mix of your priorities.
Our independent Customer Challenge Group will make sure we properly consider all views as we make the final changes to our plans.
Water Resources Management Plan
In August 2018 we’ll publish a report setting out the comments we received, and explaining how we have taken these into account in revising our plan. The report will be sent to everyone who has participated in the consultation and will also be published on our website.
We are also consulting on our draft Business Plan, which looks at what services we will deliver for our customers and how we will deliver them over a five year period from 2020 – 2025. Any comments received on water resources matters from this consultation will be taken into account in our water plan.
We will then submit our revised water plan to the Department for Environment, Food and Rural Affairs (Defra). The Secretary of State for Environment, Food and Rural Affairs, based on advice from the Environment Agency, and with consideration of the responses to the consultation, will decide if it is necessary to have further discussion on our water plan or approve it.
Five year Business Plan
We’ll carefully consider all of the responses we receive. During summer 2018, we’ll publish a report setting out all of the comments and explain how we’ve taken these into account in revising our draft plan.
This report will be sent to everyone who’s participated in the consultation, if we’ve received your contact details, and will also be published on our website.
Here's the timetable
- 29 April 2018 – this consultation closes
- Summer 2018 – we publish our findings from the consultations
- 3 September 2018 – we submit our business plan to Ofwat
- January 2019 – Ofwat provides its initial review of the plans published
- December 2019 – Ofwat publishes final determination of business plans
- April 2020 – plans implemented