Shape your water future - Have your say

We want to hear what you think of our draft Water Resources Management Plan and are running a public consultation starting on 9 February 2018 and closing on 29 April 2018.

Your feedback will help us decide how to meet our customers needs in the future.

All responses to the public consultation will be shared with the Secretary of State for the Environment, Food and Rural Affairs (Defra).

There are several ways you can tell us what you think of our plan.

Provide your views by completing our online feedback form:

Online questionnaire

Send your feedback by email to Defra at Please title your email as “Thames Water draft water resources management plan”. Please copy the email to Thames Water at, to Ofwat at and the Environment Agency at

Write to us via Defra using the following postal address:

Secretary of State, Department for Environment, Food and Rural Affairs

Thames Water Water Resources Management Plan Consultation

Water Resources

Department for Environment, Food and Rural Affairs

Area 3D

Nobel House

17 Smith Square

London SW1P 3JR

We will be holding several local drop-ins and discussion forums throughout the consultation period to give you the chance to talk to us about our water plan and give us your feedback.

Find out where we will be and when

A paper copy of the draft Plan will be available to view in our main office in Reading. To book an appointment please email:

What happens after the consultation?

In August 2018 we’ll publish a report setting out the comments we received, and explaining how we have taken these into account in revising our plan. The report will be sent to everyone who has participated in the consultation and will also be published on our website.

We are also consulting on our draft Business Plan, which looks at what services we will deliver for our customers and how we will deliver them over a five year period from 2020 – 2025. Any comments received on water resources matters from this consultation will be taken into account in our water plan.

We will then submit our revised water plan to the Department for Environment, Food and Rural Affairs (Defra). The Secretary of State for Environment, Food and Rural Affairs, based on advice from the Environment Agency, and with consideration of the responses to the consultation, will decide if it is necessary to have further discussion on our water plan or approve it.