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Reporting pollution.

To report pollution please follow the steps below.

How to report an incident.

We take all pollution reports very seriously, and as soon as we receive a report we'll send a technician to assess the problem.

What we can do.

Our pollutions team will investigate the issue immediately, usually sending a technician to assess the problem straight away.

If it's our sewers or works causing the problem, we will:

  • Take immediate action to stop the pollution.
  • Undertake a thorough assessment of the cause of the pollution and any environmental impact.
  • Inform the Environment Agency of the incident - the Environment Agency regulates our activities and looks after rivers and watercourses in England.
  • Clean up any affected areas.
  • We will also do everything we can to make sure the problem will not happen again.

What we'll need to know.

  • What you saw.
  • When you saw it.
  • Where you saw it, a postcode or road name is helpful but a note of any local landmarks or features will also help us locate the problem.
  • If the problem is still happening and if sewage is still entering a watercourse.