Water Direct scheme application form

Please use this form to apply for the Water Direct scheme.

Confirmation

We've received your application to have payments taken directly from your benefit.

Thank you for applying to have payments taken directly from your benefit. The details you've provided will be passed to the Jobcentre Plus and may take six to eight weeks to process.

Once you start filling in this form, please don't use the back button on your browser or leave this page as anything you enter will be lost.

Completing this form will allow us to apply to the Department for Work and Pensions (DWP) to receive a regular payment towards the amount due on your Thames Water account. If successful, the money will come out of your benefits automatically.

Sorry, it looks like your account isn't eligible for our online services. If you’re a landlord, please use Landlord Tap for properties you manage, otherwise please contact us so we can help.

Contact details:

Please provide your email address and telephone number, including area code.

Is the above account address also your mailing address?:

Yes No

Please select

Your mailing address (if different to the account address)

Mailing address location

UK Non-UK

Please select

Address line 1

Please enter the first line of the Address Please enter letters, numbers or punctuation only

Address line 2

Please enter letters, numbers or punctuation only

City/Town

Please enter the town or city Please enter letters, numbers or punctuation only

State/Region/Other

Please enter letters, numbers or punctuation only

ZIP/Postcode

Please enter the postcode Please enter a valid postcode

Country

Please enter the country Please enter letters, numbers or punctuation only

Email address

Please enter your email address Please enter a valid email address

Preferred Number

Please enter your preferred mobile or telephone number Please enter a valid mobile or telephone number

We need your contact details in case we have to contact you about your account or the service we provide you.

Details required for this application:

National Insurance (NI) number

Please enter your National Insurance (NI) number Please enter a valid National Insurance (NI) number

Your NI number, DoB, and benefits details are needed by the Department for Work and Pensions (DWP) to decide whether or not you qualify for help with your water payment. This information won't be shared with anyone other than the DWP.

Date of birth

Please enter your date of birth

Current benefit received

Please select the current benefit received.

Does the person in receipt of benefit(s) also pay the water and wastewater bill?

Yes No

Please select yes or no.

Please provide the name of the person who is responsible for paying the Thames Water bill at this property.

Title

Please select a title

First name

Please enter account holder's first name Please enter letters or punctuation only

Last name

Please enter account holder's last name Please enter letters or punctuation only

By ticking this box, I confirm that I am in receipt of the benefit specified. I agree for you to arrange direct payments to be made from my benefit.

Please tick the box to confirm

The details you've provided will be passed to the JobCentre Plus. It can take them six to eight weeks to process your application. Under Data Protection Policy, we'll disclose arrears on the account upon their request.

Before you send this form, please double-check that your details are correct below.

Your name:

Title:

First name(s):

Last name:

Your contact details:

Email address:

Preferred Number :

Your account details

Account number:

Postcode:

Address line 1:

Address line 2:

City/Town:

Country:

Your mailing address:

Postcode:

Address line 1:

Address line 2:

City/Town:

Country:

Postcode:

Address line 1:

Address line 2:

City/Town:

Country:

Postcode:

Address line 1:

Address line 2:

City/Town:

State/Region/Other:

Country:

Details required for the application:

National Insurance (NI) number:

Date of birth:

Current benefit received:

Does the person in receipt of benefit(s) also pay the water and wastewater bill?:

Yes

Title

First name

Last name

Ask a Question

Water Direct scheme application form

Confirmation

We've received your application to have payments taken directly from your benefit.

Contact details:

Your mailing address (if different to the account address)

Details required for this application:

Your name:

Your contact details:

Your account details

Your mailing address:

Details required for the application:

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