Request a replacement Thames Water payment card
Please use this form to request a replacement card to pay an existing plan at any Payzone or PayPoint store. For example, because you’ve lost your original card. If you want to set up a new plan, go to this form. To amend an existing plan, use this form. If you're moving home, let us know.
Thank you
We’ll send you a replacement Thames Water payment card
We’ll process your request and post your new card within the next 10 working days. If you have an instalment due during this time, please pay another way. Review your options at thameswater.co.uk/pay
We're processing your payment card request.
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Your contact details:
Your mailing address (if different to the account address)
Your new Payment card:
Before sending us this form, please take a moment to check the details below to make sure they are right.
Your contact details:
Your mailing address:
Yes