Contact us
1What would you like to contact us about?
2The following may help with your enquiry:
- Set up a Direct Debit
- Pay your bill online
- Understand your bill
- Get help paying your bill
- How your bill is calculated
- Check if the leak has been reported
- Report a leak online
- Report a leak using Twitter
- Read about the leak repair process
- How we can help you fix a leak on your property
- I've got no water/low pressure
- Current incidents in your area
- Find out about your water quality
- How to turn your water off and on
- Find a plumber
- Flooding advice
- Who is responsible for clearing blockages?
- What causes sewer blockages?
- How to help prevent sewer blockages
- Read about misconnected pipes
- Check that you're in our supply area
- Register as a new customer
- Existing customers moving within our supply area
- Close your account
3 Still haven't found what you're looking for? Please click the pink 'Contact us' button
Contact usCall us
Please call us on 0845 9200 888 and one of our team will be here to help.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 366 011
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 899.
- Available 24 hours a day.
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your email within five working days. For everything else, we'll respond in 10 working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days.
Call us
Please call our 24 hour leakline on 0800 714 614 to report a leak.
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
-
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 898.
Available 24 hours a day.
-
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
We will respond to your email within ten working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
Call us
Please call us on 0845 9200 800 and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
-
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 898.
Available 24 hours a day.
-
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
We will respond to your email within ten working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
Call us
Please call us on 0845 9200 800 and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
-
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 898.
Available 24 hours a day.
-
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
We will respond to your email within ten working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
Call us
Please call us on 0845 9200 888 and one of our team will be here to help.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 366 011
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 899.
- Available 24 hours a day.
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your email within five working days. For everything else, we'll respond in 10 working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days..
Call us
Please call us on 0845 9200 888 and one of our team will be here to help.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 366 011
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 899.
- Available 24 hours a day.
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your email within five working days. For everything else, we'll respond in 10 working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days.
Call us
For billing and account enquiries please call us on 0845 9200 888 and one of our team will be here to help.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 366 011
For any calls regarding water supply and wastewater services please call us on 0845 9200 800 and one of our team will be here to help 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number
Account and billing enquiries: 0845 7200 899
Water supply and wastewater services: 0845 7200 898- Available 24 hours a day.
Email us
For non-urgent queries, you can send us an email using our online form:
Online enquiry form
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your email within five working days. For everything else, we'll respond in 10 working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days.
Flooding advice
Get information on what to do if you're experiencing flooding due to the recent wet weather.
Ask us a question
heart of daily life, health and enjoyment.
Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB.
Company number: 2366661 Registered in England and Wales
