Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

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View and report a problem

Drought update

Hosepipe restrictions are in place for Thames Water customers in the following postcodes:

Find out why and what the restrictions mean for you.

Explore Thames Water

Get help and advice on some of our most popular topics.

We go through why prices have increased, how we’ll spend your money, and the support available.

There are a few reasons why your payment plans may have changed.

Small changes can make a big difference. Learn how you can help to save more water at home.

Our free service for those who need a little extra support.

Avoid nasty blockages by making sure you're putting the right things down the drain.

Find out how we're tackling leaks across our network.