Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Find the right financial support
We know managing your household budget can feel overwhelming. That’s why we’re here to help you choose financial support that’s right for you.
Complete an income and expenditure form at your own pace online. You’ll need:
- Details of your income and any debts
- Regular bills and other expenses
- Your Thames Water account number (found at the top of your bill)
Explore Thames Water
Get help and advice on some of our most popular topics.
Our prices
We go through why prices have increased, how we’ll spend your money, and the support available.
Regular payments for metered customers
There are a few reasons why your payment plans may have changed.
Water saving tips
Small changes can make a big difference. Learn how you can help to save more water at home.
Priority Services Register
Our free service for those who need a little extra support.
Avoid kitchen blockages at home
Pouring fats, oil and grease down the drain can lead to nasty blockages. Avoid costly repairs by following a few simple steps.
Leakage performance
Find out how we're tackling leaks across our network.