Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Our charges are changing
Changes are coming to your water bill in April. We want to make sure you know:
- Why prices are going up
- Where that money will be invested
- How we can help if you're worried about affording your bill
Explore Thames Water
Get help and advice on some of our most popular topics.
Manage your account online
View and pay your bills, update your details, and submit meter readings online.
Our biggest upgrade in 150 years
We’re fixing leaks, reducing pollution and protecting water quality.
Priority Services Register
Our free service for those who need a little extra support.
Accessible contact options
We offer a range of ways to help getting in touch with us easier.
Winter tips to beat the chill
Make sure your home stays protected throughout the cold season.
Our leakage performance
Find out how we're tackling leaks across our network.