Heavy rainfall and sewer flooding - click here for information

Message last updated: Friday 24 June 2016 - 23.13PM.

We're still experiencing high call volumes as a result of the wet weather and flash flooding so it's taking longer than we'd like to be able to answer your call.

Our engineers are working hard to help our sewer network cope with the excess rainwater.

We currently have engineers in many areas across the region and are aware of problems in RG7, GU4, NW10, SW6, W4, SW1V, SW1P, RM6, DA8, IG5, IG6, E5, RM2, RM7, RM11, RM13, RM14,  SE1, SW11, CRO, SE6, SE12, SW8, SWE17, SW17, SW18, SW19, SW20, W6, KT9, KT3, KT21, KT16 and KT10, amongst other areas.

To help us prioritise the prevention of flooding to customers' homes during the persistent wet weather, if you have a non-urgent enquiry please contact us when water levels have subsided.

To ensure you get the right help, please see below for details of who to call.

Who to call

We want to make sure you can get in contact with the right people, so you can get the right help as soon as possible.

Sewer flooding

To report sewer flooding, please contact us online using Facebook or Twitter . Alternatively you can call us on 0800 316 9800, but please expect longer wait times than usual due to the amount of calls we are receiving.

Highway flooding

To report a problem with flooding from roads, gullies or ditches contact your local council or highways team.

Rainwater drains

If your rainwater drains are blocked or overflowing, then contact a plumber to get these cleared. If your rainwater drains are overflowing with sewage then they will be connected to a combined sewer drain, in which case you should contact us on Facebook, Twitter or call us on 0800 316 9800

Surface Water/Ground Water

To report groundwater property flooding and flooding from the roads please contact your local council.

River flooding

If rivers have burst their banks and it's affecting you, contact the Environment Agency on 0800 807 060

More about sewer flooding

Our sewers are designed to cope with the vast majority of storms but occasionally rainfall can be so heavy that it overwhelms the system. When this happens, sewage can overflow from manholes and gullies. If you are affected by an overflowing manhole we will arrange to attend and investigate and, in some cases resolve or alleviate the issue, however until the capacity of the sewers return to normal, you may still experience issues with waste surcharge.

Our top priority is to prevent flooding to customers homes and we will deal with those issues first. Because of that it may take us a little longer than usual to deal with problems affecting wastewater systems and sewer, but please be rest assured we will help all customers as soon as we can.

If you have reported an issue to us and you find things do return to normal, it would be great if you could tell us via Facebook or Twitter

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