Thames Water explained
Welcome to Thames Water Explained. We’re breaking down how we operate to make things clearer and more transparent. Each series will focus on a different part of our business.
We want to be more connected to the people who rely on us every day. Thats why our clear and honest storytelling video series will go through:
- Who we are and how we put our customers' interests first
- What we do to provide safe, reliable drinking water and wastewater services
- How we’re delivering life’s essential service to the communities we serve
Series 1: Clean water
Our first series focuses on clean water, where it comes from and how it ends up in your taps.
Pipes and leaks
Did you know your water travels through over 20,000 miles of pipes before it reaches your tap? From smart tech to smart meters, find out how we're using innovation to keep these pipes flowing.
The water treatment process
Did you know we test your drinking water over half a million times a year? Join us in the lab to see a test in action and discover the treatment process that makes your water some of the best in the world.
Where water comes from
Ever wondered where your tap water really comes from? Take a deep dive into the journey of water, and experience the hard work that goes into every drop.
Series 2: The wastewater network
Our second series dives into the wastewater network - how it’s treated, what causes blockages, and the different types of flooding.
The sewage treatment cycle
Ever wondered what happens to your wastewater after you flush the toilet, take a shower, or wash the dishes? In this episode, we take you through the sewage treatment process, explaining how wastewater is cleaned step-by-step, before being safely returned to the river.
Blockages
In this episode we explore what causes blockages, how you can help prevent them, and who’s responsible for fixing them.
Flooding
In this episode, we’re diving into a topic that affects thousands every year: flooding. We explore what causes it, the different types, and who’s responsible for fixing the damage.