Email this page

Thank you

Your email has been sent

  • Skip to content
Home
  • Careers
  • About us
    • Our business
    • Our strategies and plans
    • Investing in our network
    • Looking after our environment
    • Corporate responsibility and sustainability
    • Community
  • Contact us
  • Household
  • Business
  • Builders and developers
  • Home
  • Your account
    • Billing and payment
    • Moving home
    • Water meters
    • Your water
    • Customer offers
    Most popular
    Pay your bill online
    Set up a Direct Debit
    Understand your bill
  • Help and advice
    • Pipes, bursts and leaks
    • No water/low pressure
    • Flooding advice
    • Drains and sewers
    • Customer commitment
    • Home improvements
    Most popular
    Report a leak
    Flooding advice
    Water quality
  • Save water
    • Save water at home
    • Water-saving freebies
    • Save water at work
    • Save water at school
    • Water efficiency campaigns
    Most popular
    Order freebies
    Request a water meter

Your account

  • Billing and payment
    • How your bill is calculated
    • Your new-look bill
    • Paying your bill
    • Paperless billing
    • Change your account details
    • Request a copy of your bill
    • Help paying your bill
    • Frequently asked questions
  • Moving home
  • Water meters
  • Your water
  • Customer offers

Ask us a question:

  • Your account
  • Billing and payment

Billing and payment

Last reviewed: 26.2.2013 - 12.06pm

Post this page to Facebook Post this page to Twitter Share this page Email this page Print this page

Set up a Direct Debit

Direct Debit is the easiest way to pay and gives you control over your finances, by spreading payments across the year.
Set up a Direct Debit now

  • How your bill is calculated

    Find out exactly what you pay for and how we have calculated your bill.

  • Your new-look bill

    We've revamped your bill - and designed some great new online features to accompany it.

  • Paying your bill

    Pay your bill online, by Direct Debit, or with a range of other payment options that you can choose from.

  • Paperless billing

    View, track and manage your bill securely online using our managed service.

  • Change your account details

    Let us know of any changes to your account, such as your bank details or your mailing address.

  • Request a copy of your bill

    You can request a copy of your most recent bill by post or email.

  • Help paying your bill

    Get help if you are struggling to pay your bill, with one of our customer support schemes.

  • Frequently asked questions

    Read answers to the most frequently asked questions about payment and your bill.

Billing and payment
We provide the essential service at the
heart of daily life, health and enjoyment.
© 2001 - 2013 Thames Water Utilities Limited. All rights reserved.
Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB.
Company number: 2366661 Registered in England and Wales
  • Your account
  • Help and advice
  • Save water
  • About us
  • Contact us
  • Media
  • Careers
  • Accessibility
  • Site help
  • Cookies
  • Legal
  • Privacy
  • Sitemap
  • Language support
  • Helpful literature
Tweet us