Top of main content

Charities and community support

We're supporting valuable causes and investing our time with environmental and community partners. You can view our most recent investment projects in our Community Investment Programme summary.

During lockdown, we doubled our planned contribution from £500,000 to £1 million. This was used to support not-for-profit debt advice partners, including Citizens Advice. We also have an education page that goes through exciting experiments and resources about water. 

Helping customers with our Trust Fund

We've donated £12 million to our Trust Fund since 2009. This makes it one of the largest charitable funders of debt advice in our region. The fund supports customers with free, confidential money management advice and debt counselling.

You can learn more about the grants programme on the Trust Fund website

The Trust also manages a hardship fund with over 250 customers a year. The fund helps customers in financial hardship to provide essential household goods.

If you're struggling to pay your bill, we have a range of financial support schemes available.


Partnership with WaterAid

WaterAid is our long-term charity partner. We share their vision to make clean water, decent toilets, and good hygiene normal. Since 1981, we've donated over £40 million thanks to our employees and customers.

Our employees previously fundraised for a four-year project in Malawi. Over 1-2 million was raised which helped to improve access to safe water and sanitation.

From 2023-2027 we're hoping to raise £600,000 to support a project in Madagascar. This will be in collaboration with WaterAid Madagascar and JIMWRA. The funding will be used to improve access to water, sanitation, and hygiene. We're hoping to raise the money through employees, suppliers, and contractors.

Find out more about WaterAid and how you can donate to them.

wateraid logo

Fundraising for Macmillan Cancer Support

Every two years our employees choose a new charity partner to fundraise for. We previously supported Dementia UK and helped to raise £148,000.

Our current partnership is with Macmillan Cancer Support. We've committed to raising £100,000 to support the charity's work. This will support their vital work in supporting those affected by cancer.

If you'd like to be considered for our next partnership, submit your note of interest. This is for charities with a national catchment-wide reach (London and the Thames Valley).


Supporting charities and community groups

Our Community Fund can support small registered and non-registered charities and community groups. We can provide grants of up to about £5k for projects helping the environment and healthy living.

To be eligible, you must meet at least one or both of the following criteria:

Environment and water

We support projects helping the environment where people live and the natural environment.

Healthy living and water

We support projects encouraging a healthy lifestyle through the benefits of water. 

Your project must be within the Thames Water supply area. If your projects meets the criteria, you can apply for the community fund onlinePlease read the form carefully to ensure you're eligible. You’ll also need to show on the application how you think your project fits the criteria. You can view application deadlines and dates when we'll review your application:

Submit your application by
Date we'll review by
 19 July 2024  13 August 2024
 1 November 2024  21 November 2024
 31 January 2025  20 February 2025

Give as you Earn

Employees can support their favourite charities with Give as you Earn. Each month some of the employees salary will be donated to their chosen charity. We support the scheme by paying for the administration. This is the most tax-effective way for our employees to donate to their chosen charities. 

Volunteering work

Our business is at the heart of our local community, and most of our employees live locally too. That’s why we support volunteering. Employees get 14 hours of volunteering leave to support local communities. When volunteering, employees undertake a range of activities including:

  • Tree planting
  • Volunteering in schools
  • Mentoring 
  • Invasive species clearance 

If you're a community group looking for volunteers, please complete our volunteering form.