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Understand your bill

We know it’s important to be sure that your bill is correct.

This information will explain how your charges are calculated.

How your bill is calculated

How we calculate your bill will depend on whether you have a water meter. If you’re not sure whether you have one, you can check your bill. If you don’t have a bill to hand, you can find them all in your online account.

Select the option below for more information on how your charges are calculated. You can also learn more about what to do if your bill is higher than you expected.

I don't have a meter

Learn about our unmetered charges

I only have wastewater services

Learn about our wastewater charges

Where the money goes

When you pay your bill, the money helps us to deliver life’s essential service. It also helps us to make important investments in our network and local communities.

Learn more about how we’re investing.

Your questions answered