How you are billed
Every year, we follow guidance from our regulator Ofwat on our charges. We also consult CCW, the voice for water consumers.
Your bill is then worked out based on the charging rules and service you receive from us.
On average our charges will go up by 12.3% on 1 April 2024. This includes inflation, which is affected by energy prices. It also includes adjustments for our past performance.
You can view where your money goes when you pay your bill.
How different customers are billed
We go through how each of our customers are billed from unmetered, metered and wastewater.
As you don't have a water meter, we'll work out your clean and wastewater charges based on the rateable value of your property.
Every six months, we'll send you a bill that covers the supply of clean water and the treatment of wastewater.
Extra help when you need it
We can help provide you with financial support and extra help when you need it.