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How you are billed

Every year, we follow guidance from our regulator Ofwat on our charges. We also consult CCW, the voice for water consumers.

Your bill is then worked out based on the charging rules and service you receive from us.

On average our charges will go up by 11.6% on 1 April 2023. This includes inflation, which is affected by energy prices. It also includes adjustments for our past performance.


Unmetered customers

As you don’t have a water meter, we’ll work out your clean and wastewater charges based on the rateable value of your property.
Unmetered charges explained

Metered customers

Every six months, we’ll send you a bill that covers the supply of clean water and the treatment of wastewater.
Metered charges explained

Wastewater customers

Depending on where you live and who supplies your tap water, you might receive a combined bill or two separate ones.
Wastewater charges explained

2023-24 charges

Our charges for 2023-24 can be downloaded and viewed online.

Previous charges

You can also view our charges for 2022-23 and previous years:

Where your money goes

By paying your bill you are helping us to:

  • Deliver life’s essential service
  • Make important improvements to our network
  • Help local communities
How we spend every £1