Understand your bill
The way we bill you depends on whether or not you have a water meter.
We issue an annual bill for customers who don’t have a water meter from mid-February to mid-April. Whereas if you have a water meter your bill will arrive every six months based on the dates we read your meter.
Remember, you can view your bills and manage your account online.
What should I do if I receive a bill addressed to The Occupier?
How do I get my bill in braille or large text format?
How do I get help with my bill if English isn’t my first language?
Why has my account number changed?
Why are some of my payments not shown on my bill?
What is the 'transferred balance' seen on page 2 of my bill?
Do you publish your charging documents?
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