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Understand your bill

Understand your bill

We issue the annual bill for customers who don’t have a water meter from mid-February to mid-April. Whereas if you have a water meter your bill will arrive every six months based on the dates we read your meter.

If you have a query check our most frequently asked questions below:

On my bill

Payment plan

Understanding my charges

Ways to pay

Help to pay

If you'd like more information on our charges, visit our dedicated help page.